du Reviews 1,973

They approached me to upgrade my plan promising they wouldnt charge me because my old plan hadn’t finished yet. I usually pay 210 dirhams, after that I got a bill of almost 900 dirhams. I called them they said they had charged me because my old contract hadn’t finished! Plus the same month they charged me for the two plans full. They said they would return the money after I called them 20 times but I needed to pay the 900 dirhams or they would cut my line which I totally refused. They told me just pay 300 and we won’t cut it. So guess what, I paid and they cut it anyway! Du is a nightmare with their employees misleading customers!!!! I would go to Etisalat to pay more to avoid this headache!!!! It’s like you are dealing with a small company that no one knows… it’s a shame what du has become

It takes 2 hours to talk with agent , their team in another country is very non professional and bad mannered, very bad service , highly non recommended

This company is a scam. I paid to recharge my SIM card for one month. After 24 hours, the SIM was deactivated even though I had recharged it. It’s impossible to create an account on their mobile app. When you enter the phone number, it says the account doesn’t exist… of course, since I’m trying to create it. In short, nothing works except their payment link to take money from tourists.

No to Du again!! Bad CS services!!!!!! I swear to God do not get a plan with DU!!It will ruin your day, your whole being if you are about to cancel the plan that the agreement has been done!!!

Ugly expensive! No choice ! Call to 100 customer service advisors and receive 100 different answers on the same issue! Complete nightmare! Now, for over 6 months I can’t cancel 500MB Daily Roaming Data that I by mistake activated 6 months ago! I have 10GB roaming monthly now, and I don’t need that 500MB, but they keep charging me for that! I call, rose complaint, they remove charges, next month repeat the same!!! It is complete nightmare !!! Gosh, I wish there will be any competition , so they start doing smth. My Portuguese Vodafone has the same bundle, but in Portugal I pay 12 euros per months, and with Du I pay 400 AED (90 euros) per months !!!!! Crazy !!!

Worst Customer Service Experience – DU is a Complete Disaster

I never write reviews, but I had to after what I went through with DU.

I requested a relocation for my internet after moving houses. They told me someone would call me within 24 hours – it has now been 8 days, and not a single call. I called DU every single day, waited 40 minutes on hold, and most of the time the line disconnected. Every agent repeated the same script: “We raised your inquiry, someone will call you shortly.” Nobody ever did.

I even asked for the technician’s number because I have work and need to coordinate, but they refused. Then when I wanted to cancel, phone support told me I had to go to a branch. I went to the DU branch in JVC Mall and they said: “We can’t cancel here, you must cancel by phone.” So which one is it?

Then the real shock came:
• Cancellation fee: 374 AED
• Monthly bill: 576 AED (which I paid)
• Previous balance + 1-year remaining contract: 1004 AED
• Another 576 AED for the last month

In total, DU wanted around 1,600 AED JUST TO CANCEL a service they refused to relocate or support. Completely insane.

I’ve been waiting over an hour on the line again today. It feels like a strategy they use on purpose so customers get frustrated and keep paying. They constantly call to sell new offers, but when you need help, nobody is available.

One DU agent even called me earlier offering to “get me a new connection and cancel the old one” just to hit his target — this happened to my friend as well. It’s a pattern.

DU is a scam, unprofessional, unresponsive, and extremely frustrating. I urge everyone to be careful and go with Etisalat instead. I switched to Etisalat and they connected me the same day.

I’m willing to share proof with anyone who wants to avoid going through this nightmare. This is by far the worst service experience I’ve ever had.

Best,
Raad haswa

I have had a very frustrating experience with this company.
- Staff Interaction poor
- Experience After purchasing a promotion the salesperson never answer the call leaving me without any support.
- Repeated Issues This is the third time I'm facing such problems, which is incredibly disappointing.
Overall, I am very dissatisfied with the communication and services provided. I would not recommend this company based on my experience.

😡😡😡 I am extremely frustrated and financially drained after dealing with DU Telecom for over two months 😤💸.
They issued several complaints but they were useless (this was my latest complaint number SR.3636560) 🤬.
Their service has been an absolute nightmare 😱—I’ve visited multiple DU stores including City Center, Al Gurair, and Dubai Mall, only to be passed around like a volleyball with no resolution 🏐❌.
In the DU center, my account shows over 1000 accounts in their system, but the DU app displays just two accounts and still no one can fix it on the spot like Etisalat does 😠📱.
They keep emailing head office, but nothing happens 📧🚫.
I’ve wasted 3000 AED on taxi fares alone chasing this issue, plus countless hours of lost time 🚕⏰.
DU’s support is useless—they promise follow-ups that never come 😞.
The call center says go to DU centers, and the DU centers say call customer care, while customer care says we can't handle your issue, go to a DU center.
I strongly advise against using their services; if something goes wrong, they simply can’t or won’t help ⚠️.
This has been a ridiculous and costly experience 💔.

Worst customer service experience EVER. Terrible would avoid at all costs

I left the UAE in Sept 2024 and only now have they managed to move my line to Prepaid - Every email gets moved on to another department, every request is ignored, every interaction requires paying them more money. So over a year and 4550 aed later or the equivalent of 1000 GBP i have finally had a request raised to go prepaid. Not done yet but a request made.
My advise is if you can avoid it do not use DU for anything. For the UAE a place I have a great affection for Du Telecom is a joke. It's so clear no one even considers the customer in any interaction. Without a monopoly this business goes bust inside of a year

Du signed me up for a 3rd party scam app that did not exist after extensive research. Money was coming out of my account every other day and I could not stop it. I researched this extensively online and appear to have been a victim of the Du scam. It is scary that a company like this can think they can get away with scamming customers. They take random low amounts daily as if to make it look like they are calling charges. It adds up to a huge amount. I have umlimited calling minutes so worked out that these were not calling charges. I complained for several months but they did not reply. I created a court application which I had to send to them - only then did they apologise and say they would refund me but I still have not received anything so submitted the court app. They eventually told me it was a billing error but this was only after intense chasing for months of being ignored.

By the way, once they lock you in you can't leave them and they can literally abuse you. Let's see if the courts can help resolve this matter because Du wont.

The worst experience I’ve ever had!
Absolutely avoid them at all costs. Their customer service is non-existent, they take no accountability for false billing and incorrect information, and the overall experience is frustrating and unprofessional. Save yourself the trouble, go elsewhere.

…Other than offering poor services the service providers or customer care are so rude ..If you looking for internet service providers save your self the trouble and stay away from Du .
The customer service agents who it takes more than 30 minutes just to contact them don’t even listen but are outright just rude and entitled .
They don’t offer what you want but rather suggestion and bad customer service .bad internet ,extra charges and theft .I regret every single day I used their services for an year as it is a great let down .No value for money and no accountability .The call center is a nightmare
Keep away and try alternatives for internet providers .

Terrible experience with du!
I’ve had one of the worst experiences ever with this company. My mobile device had an issue, and instead of helping me, du made everything worse. The billing department keeps making mistakes, and even after several complaints, nothing gets fixed.

The call center is completely useless — they never respond properly or follow up. I’ve sent multiple emails and messages and still no action at all.

I honestly regret choosing du. The service quality, customer support, and accountability are all extremely disappointing. I will never recommend this company to anyone.

I would avoide this provider at all costs . The service is shocking . The do illegal charges for data roaming bundles when you are within country, they try and ignore your customer complaints. I have ended up spending a lot of time with the TDRA in regards to this supplier . I would never use them again

You buy minutes to make calls and they tell you you have none left. Rip off !!! Very bad service, bad signal

Very bed services. I had my home connection earlier (wireless) but after shifting Emirates dubai to Abu dhabi. Du representatives give me promise will get my refund back. At the time of closing the wireless home wifi connection. I settled all amount but after settlement I need to get back x amount from du but till today they only sending me refund email but not received. Very bed experienced I had. Not recommended to anyone

Don't trust them! Worst customer service and I wanted to home relocate in call they said it will be sorted by 48h now nearly a week no process. And support them they just blame internally.

Very bad customer service

"du is a large company, but their service quality and customer support are major issues—especially when it comes to cancellations. They keep transferring you from one agent to another, and you often end up paying unnecessary extra charges. Their technical team is very slow to respond, and even their mobile app performs poorly. I would no longer recommend their services—it’s been a complete nightmare." It will take you two hours before you can connect back to cancellation team.. NEVER AGAIN