Dublin Express Reviews 

6,834
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 5,902 reviews, reviewers overwhelmingly had a great experience with this company, often praising the overall quality of the service. Customers frequently mention that booking tickets online is remarkably quick and straightforward, while the coaches consistently arrive on time. Travelers deeply appreciate the friendly drivers and the convenient stops located right near popular hotels and the airport terminals. Some reviewers were not happy with the booking system, noting frustrating technical glitches, duplicate reservations, and occasional confusion when scheduling trips. A few people also mentioned that finding the correct bus stop can sometimes be a bit tricky due to misleading terminal signs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that tickets are cheap and the... See more

Booking process

Clients share positive opinions on booking process, noting that it is generally quick, easy, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers and team members as helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, comfortable, and seamless... See more

Location

People report ambiguous experiences with location, as opinions regarding stops and routes vary significantly.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great comfortable bus with luggage compartments for big bags, in the bus there is air conditioning (a bit too cool and no way to disable though), safety belts, Wi-Fi. The only drawback was that the si... See more

Company replied

Rated 5 out of 5 stars

Dublin Express excels when it comes to traveling to and from the airport. The staff is helpful, friendly and all of the bus stops are easy to get to. Not to mention how cheap the bus tickets are and... See more

Company replied

Rated 5 out of 5 stars

punctual and well driven coach. booking via hotel QR code was a bit awkward: I only had the airport-to-city direction and needed the opposite. perhaps it would have worked anyway, yet I preferred to s... See more

Company replied

Rated 5 out of 5 stars

We caught the coach at a stop right outside our hotel. It was easy to book, cost-efficient and reduced the stress of having to return our rental car on the same day that we were flying.

Company replied


Company details

  1. Transportation Service
  2. Bus and Coach Company

Written by the company

Take the fastest coach transfer from Dublin Airport to Dublin City Centre with services running up to every 15 minutes throughout the day. We offer Flexible Tickets, travel on any services 12 hours before or after your booked journey to or from Dublin Airport with our luxury coaches, with return fares from €4.50 each way. Book online now and experience the best in transportation for less.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
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1-star

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4.5

All reviews

(6,834)

6,329 reviews in the last 12 months

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Rated 1 out of 5 stars

Location Change without informing and changing the related name.

My review is about the route from Dublin Airport to the 3 Arena stop. It was a really bad experience to buy the ticket with the name 3 Arena stop, as before, but we experienced that the stop location had been totally changed. If you changed the stop location, I believe that you need to change the name of the stop. I do not have to walk with the heavy baggage, and if I knew it before buying it, I would have preferred to go by taxi. It was not just me to have this difficulty. Please update the stop name to the nearest Dockland name and avoid to confusions on your customers.

July 4, 2026
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Reply from Dublin Express

Bakca,

Thank you for sharing your feedback regarding the 3 Arena stop. I understand your frustration and the inconvenience of the changed stop location, especially with heavy luggage. I sincerely apologise for the confusion and difficulty this caused. We are actively reviewing our stop naming conventions to prevent similar issues in the future.

Dublin Express

Rated 5 out of 5 stars

Handy service to the airport from the…

Handy service to the airport from the centre of Dublin.

July 13, 2026
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Reply from Dublin Express

Philip,

We're so pleased to hear you found our service to the airport handy from the centre of Dublin. Thank you for your positive feedback!

Dublin Express

Rated 4 out of 5 stars

The bus was comfortable

The bus was comfortable. On time. No one checked our tickets we purchased so that was weird. The speaker when announcing the stops was difficult to understand and there was no visual display of the stop name.
But it is a great service and we found it easily at the airport

July 14, 2026
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Reply from Dublin Express

Carolyn,

We're glad you found our bus comfortable and easy to locate at the airport. We appreciate your feedback regarding the ticket checking process and the clarity of our stop announcements. We will certainly look into these areas for improvement.

Dublin Express

Rated 5 out of 5 stars
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Reply from Dublin Express

Antili,

We are so pleased to hear that you consistently found our service to be punctual and that you felt safe during your journeys with us. We truly appreciate your positive feedback!

Dublin Express

Rated 5 out of 5 stars

Service on time

Service on time

July 14, 2026
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Reply from Dublin Express

Maria,

Thank you very much for taking the time to leave your review. We do appreciate it.

Looking forward to welcoming you again on board one of our services very soon.

Dublin Express

Rated 5 out of 5 stars

Reliable service

Arrived on time. Driver was friendly. Bus was clean

July 9, 2026
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Reply from Dublin Express

Tanya,

Thank you for your wonderful feedback! We are so glad to hear that your bus arrived on time, that you found our driver friendly, and that the bus was clean. We appreciate you choosing to travel with us.

Dublin Express

Rated 5 out of 5 stars

Quick

Quick, on time and not crowded

July 13, 2026
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Reply from Dublin Express

Darren,

We are so pleased to hear that you found our service quick, on time, and not crowded. Thank you for your kind words and positive feedback.

Dublin Express

Rated 5 out of 5 stars

Easy

Easy, straightforward booking system

July 14, 2026
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Reply from Dublin Express

Claire ,

We're delighted to hear that you found our booking system easy and straightforward to use. Thank you for your positive feedback!

Dublin Express

Rated 5 out of 5 stars
Dublin Express logo

Reply from Dublin Express

SB,

We are so happy to hear that you found our staff to be very helpful. Thank you for sharing your positive experience with us; we truly appreciate it.

Dublin Express

Rated 5 out of 5 stars

Easy cost effective service to use

Bus stop was easy to find and staff were very helpful with advising what stop to get off close to my accommodation

July 12, 2026
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Reply from Dublin Express

Wayne,

We're so pleased to hear that you found the bus stop easy to locate and that our staff were helpful in guiding you to the correct stop for your accommodation. Thank you for your kind words!

Dublin Express

Rated 5 out of 5 stars

Comfortable

Comfortable, reliable, and very convenient service.

March 4, 2026
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Reply from Dublin Express

Janice,

We are so pleased to hear that you found our service comfortable, reliable, and very convenient. Thank you for your wonderful feedback.

Dublin Express

Rated 5 out of 5 stars

Easy to book

Easy to book. Flexible ticket is a good option.

July 14, 2026
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Reply from Dublin Express

Sharon,

We're delighted to hear that you found the booking process straightforward and that our flexible ticket option was a good choice for you. Thank you for your positive feedback!

Dublin Express

Rated 5 out of 5 stars

Easy to make a booking!

Easy to make a booking, love the flexibility, essential for airport runs!

July 13, 2026
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Reply from Dublin Express

Sheena,

We're so pleased you found booking easy and appreciate the flexibility our service offers. Thank you for your positive feedback!

Dublin Express

Rated 2 out of 5 stars

The driver didn’t stop…

The driver got to the stop 8 minutes early and didn’t even stop and open the doors when we stood up he just drove off. We then had to pay a €33 uber to get to the airport in time for our flight. Extremely disappointed in this service as it was so organised into the city on the way into Dublin.

July 13, 2026
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Reply from Dublin Express

Hello R C,

I am very sorry to hear this. If you would like this to be looked into, please contact us via https://www.dublinexpress.ie/contact-us.

Dublin Express

Rated 1 out of 5 stars

I booked the bus twice because the…

I booked the bus twice because the first booking looked as though it wasn't going through. I contacted customer services and they did issue a refund promptly

July 13, 2026
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Reply from Dublin Express

Hello Jenny,

I am sorry to hear this. However, I am pleased to hear that your query was resolved.

Dublin Express

Rated 5 out of 5 stars

On time

On time. Helpful. Easy booking.

July 12, 2026
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Reply from Dublin Express

Hello Colleen,

I am very pleased to hear this. Thank you for your positive feedback.

Dublin Express

Rated 5 out of 5 stars

The booking procedure is straight…

The booking procedure is straight forward and the service is prompt.
We use the 783 to Terenure but its a bit mad that there is no stop on Fortfield road !!

July 13, 2026
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Reply from Dublin Express

Hello Michael,

Thank you for your positive feedback. We appreciate it.

Dublin Express

Rated 5 out of 5 stars

Easy and affordable

Easy and affordable. WiFi + ac. Can’t complain!

July 13, 2026
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Reply from Dublin Express

Hello Betty,

This is fantastic to hear. Thank you for choosing to travel with us.

Dublin Express

Rated 5 out of 5 stars

It was a very good experience

It was a very good experience
We saw things that we wouldn't be able to see otherwise
But the best part was our guide Mark he was very good with a lot of knowledge and very funny
I dont usually write but for Mark i had to

July 14, 2026
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Reply from Dublin Express

Hello Xagias,

I am very pleased to hear this. Thank you for choosing to travel with us.

Dublin Express

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