Duck Pond Market Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and organizers for being incredibly friendly, helpful, and supportive, making interactions pleasant and efficient. Many people highlight the wonderful locations and the vibrant, welcoming atmosphere, fostering a strong sense of community among all participants. The markets are well-organized, offering a diverse range of high-quality, handcrafted products, which contributes to a seamless and enjoyable experience for both vendors and visitors. Consumers frequently express a strong desire to return, appreciating the consistent quality and the overall positive impact on their experience.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Location

Clients share positive opinions on location, with many reviewers praising the amazing and wonderful... See more

User experience

Customers had positive experiences with user experience, often describing it as a pleasure from setup to... See more

Product

Customers consistently note positive experiences with product, highlighting the high quality and unique... See more

Service

Users describe positive interactions with service, highlighting the supportive and helpful nature of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heart goes into Duckpond Markets, and it's evident throughout. The team are extremely friendly and are genuinely there to help and provide a positive experience. There is such an array of artisan stal... See more

Rated 5 out of 5 stars

I have been a vendor at the Duck Pond Market for almost two years, and I can genuinely say it’s the ideal place to showcase sustainable handmade products. The staff are incredibly supportive and consi... See more

Rated 5 out of 5 stars

Vibrant, fun and Great team to work with. Caron and her Duckies are an absolute hands on team working hard to make our lives easy for traders. Admire the quality of the markets and the commitment to... See more

Rated 5 out of 5 stars

Oh my, i super love Duck Pond Market. What a joy to find a market that is so full of love and joy. No mass produced nonsense that we see so often, just a gazillion things crafted by wonderful peopl... See more


Company details

  1. Clothing Store
  2. Streetwear Store

Information provided by various external sources

Markets in West London: Richmond, Ruislip, Pinner, Black Park, Highgate. Interesting. Local. Ethical. Sustainable.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(117)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Duck Pond Headstone Manor Harrow

Headstone Manor is a gorgeous venue and feels like the perfect backdrop for all the wonderful creativity that the stallholders bring to the market. It's very relaxed and the Duck Pond staff are attentive and friendly, making sure that everyone has what they need. And the cherry on top was that I had a successful with my fundraising stall - thank you so much xx

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Such a great trial stall at Richmond…

Such a great trial stall at Richmond Duck Pond Market. The process to getting a booking was clear and easy to follow, and the instructions for setting up once I arrived were very clear too. The market has a lovely atmosphere and the other traders are so lovely, friendly and supportive. My niece who joined me said “the people made us feel really welcome and it was bright and positive” , so if that isn’t a complement, I don’t know what else is! - Thanks from Scent of Heaven!

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

To me the market has no identity

To me the market has no identity, the pitch was extremely high for such a market , the organisers are the only ones making money I was shoehorned in with little thought as if my stall would fit . Badly organised from the off . No one checking if people had weights etc one hot food stall took off in the wind . Confused time allocation when both entering and closing time . All in all I won’t be returning

October 25, 2025
Unprompted review
Duck Pond Market logo

Reply from Duck Pond Market

Hi Ian,

Ahh, I’ve now seen your Trust Pilot review. A little unfair I’d say! I’ve addressed the points below.

To address your concerns.

Set up is from 9.30am - traders get there earlier to get in the queue early. I detail all of this on the set up info I sent you - twice - I’ve sent a screenshot for you. It’s clearly explained.

I wish you’d told the market manager how you feel - I always encourage people - on the set up page and in all our communications that we can only make things better if we are told about them - Theo didn’t know another trader had pushed your gazebo - he would have dealt with it if he had? He is an excellent market manager and is always so helpful and kind.

The reason that you were charged the higher pitch fee - of £70, was because you yourself booked a streetfood stall - which is £65 - and you booked late - all of this is really clear before you book anything - at any time you didn’t have to book it - your stall explanation is that of a streetfood stall, so we believed you when you said you are a streetfood stall and agreed with your booking? You say you sell cooked mushroom dishes - arancini, boreks - all of these are street foods? Your picture you uploaded to the application is of a streetfood stall?! We have such limited space for streetfood and we list it so everyone has a good day. If you don’t bring with you what you applied to bring with you I am unsure as to how we could have known that. We told OTHER streetfood stalls they couldn’t come that day because you’d booked the space and we’d chosen you.

I wish you’d asked some questions.

The market is an artisan market - which again, it says on everything we promote. I feel the market has a strong identity and beautiful branding, which is and was displayed all around Heron Square on Saturday. I’ve run this market since 2012 - and the market clearly has a strong stable of supportive stallholders all making money - otherwise it would be empty of both stalls and customers.

Your review states that someone’s stall took off in the wind? Theo had already sent me a mishap form at the end of the day - the trader had forgotton to put on the additional 2 weights - and when he did his health and safety check, he asked them to go and get them immediately. We run health and safety checks - again - attached.

I’d really appreciate you taking down the one star review on Trust Pilot - as I am also a small business, and I feel that we have addressed everything you have queried - which you didn’t ever approach us with at the time, and it shows that we didn’t really do anything wrong. To be honest, we wouldn’t want to work with you again, as what you did without asking an y questions, and misreading all the info we sent really wasn’t our failing - and you’ve gone in so hard and given a 1 star awful review - which as you know, is horrible for a small business.

It’s such a shame as I have markets in 7 locations and we absolutely loved your stall!

Wishing you the best of luck.
Caron

Rated 5 out of 5 stars

I had an excellent experience with Duck…

I had an excellent experience with Duck Pond Market. It was my first market and from the get go, everyone was welcoming and helpful.
The event was exceptionally organized and I received frequent communications to remind me of the event and details.
I had a great day and really looking forward to joining another in the future.
Thanks guys!! You’re doing an amazing job!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great day trading at duck pond…

Great day trading at duck pond Richmond. Clear and helpful information from the organisers and friendly stallholders and general public. A lovely little market square by the riverside with a steady flow of people throughout the day. We will be back soon!

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

The market is very nice

The market is very nice, but when it comes to the person running the business, be careful. She's very arrogant and incompetent. She can't even bill properly and claims that someone isn't suited for her market. If you want to sell well and also have a great atmosphere, it's best to find somewhere else and stay away from this woman.

July 1, 2025
Unprompted review
Duck Pond Market logo

Reply from Duck Pond Market

Yes, we did claim you weren't suited to the market Robert and attached is the reply we sent. The reference to the 'can't even bill properly' I assume is because the receipt you got sent immediately upon paying wasn't in a PDF format. If you open it - go to the top of your screen and export as PDF I think you'll find you can do this - we just don't have time to do it for everyone. Your stall wasn't accepted after a trial because it was a lot of bought in things, all wrapped in plastic - and we don't accept bought in and we don't accept plastic. The stall looked messy and unprofessional and it just wasn't our vibe - we very kindly explained this to you - see attached email. This is a spiteful review for our lovely markets and I can see we definitely made the right decision in deciding not to work with you. The markets ARE very nice. This is why you applied to come again last month and this review came up only when we said no. Such a shame.

Hi Robert,

We don’t have space for your stall as explained in the cancellation.
When you attended Richmond we didn’t think you were quite right for Duck Pond.
It was all the plastic and the curtain stuff which was never mentioned on your application, as well as the cardboard boxes everywhere. I didn’t feel you were very happy at the market, and didn’t embrace the display standards and product limitations we expect.
We have a lot of people applying and we are quite strict about our expectations, which we set out. I am sorry to disappoint and wish you the best for the future.
Kind regards,
Caron

Rated 5 out of 5 stars

Encouraging and friendly

Love the Richmond duck pond market experience. The crew gave great feedback, very lovely, friendly, encouraging. People are all very nice! Vibes great and supporting.

October 11, 2025
Unprompted review
Rated 4 out of 5 stars

I had a good market day in Richmond…

I had a good market day in Richmond this Saturday , it was a sunshine 🌞 day which always helps with passing people, lots of visitors , it was a great opportunity to showcase in the market place with other stall holders in a friendly & polite atmosphere,

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

What a great market

What a great market, the vibe and organisation is great.
I have been attending the Marlow market this year and can say it is one of my best markets with some amazing traders.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I attend on a trial day at…

My wife and I attend on a trial day at Duck & Pond market in Ruislip. We had a very good experience overall. We sold out all of our product. The organisers were lovely and the customers were also great. We hope to trade regularly with them. Thanks from the Boonburi team!

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience at Duck Pond Market!

We recently had the pleasure of attending Duck Pond Market with Nopalito, and the experience was fantastic from start to finish. The organisation was smooth, communication with the team was clear, and everything ran seamlessly on the day.

The market itself has a wonderful atmosphere, lively, welcoming, and full of people genuinely interested in supporting local, independent businesses. We met so many lovely customers and fellow traders, and it was a great opportunity to showcase our Mexican food.

We really appreciate the effort the Duck Pond Market team puts into curating such a vibrant community space. It makes a huge difference for small businesses like ours to connect with new audiences in such a positive environment.

We’re looking forward to coming back again soon!

The Nopalito Team 🌮✨

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Sunny, Welcoming, and Full of Local Charm

Duck Pond Market on Richmond Square is a wonderful place to be. The atmosphere is pleasant, welcoming, and full of community spirit. As a small business, it’s the perfect spot for us to connect with customers and share what we do. A truly enjoyable market experience!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Richmond Duck pond

Great market in Richmond. Very well organised and quite busy! Every stall holder is friendly and helpful! Happy to be part of it again.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

BEST MARKET EVER!

I’m a trader at this market & I have to say it really is wonderful.
Great sellers and event team.. so friendly, wonderful location, I attend Ruislip… lots of happy customers and amazing food stalls & entertainment.
This market has something special & is a great day out for everyone, sellers & visitors alike!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

The BEST market in town…

I have been a vendor at the Duck Pond Market for almost two years, and I can genuinely say it’s the ideal place to showcase sustainable handmade products. The staff are incredibly supportive and consistently go above and beyond to help. Throughout my time there, I’ve had the pleasure of meeting many wonderful people, making it a true honor to be part of this community. I look forward to attending the markets every time I go.

September 7, 2025
Unprompted review

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