Duette Reviews 2

Terrible customer service!

Waited a week for their design consultants to call me - run by a company called Dewinter - called Duette back to get an update and the customer service rep explained that they must be very busy and gave me their direct number to call.

I expressed disappointment at this. I mean, if the consultants can't even be bothered to follow up on a new business lead, then it doesn't bode well for their reliability. The man just laughed down the phone at me, and said, "alright, ok" and hung up! No apology or offering to find out about the on my behalf. So rude!

Needless to say, i'm taking my business elsewhere.

3 weeks later and i am still waiting to be contacted. Duette says it's the supplier's fault; the supplier says they don't know anything about the appointment set by duette... Very unprofessional.