I highly recommend Duffy and Shaw Consultancy. At short notice they scheduled me in to prep me for my interviews with CQC. Andy made me feel relaxed and supported me to improve my knowledge around cer... See more
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Training was excellent! The session was very personal and tailored to participants and provided honest and non judgmental support, towards getting ready for CQC inspections. A good way to keep upda... See more
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Our operational dilemma was quickly and accurately assessed and clear and appropriate guidance was given. We were given much appreciated options as to whether to accept the very valuable advice on a o... See more
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I have attended a "CQC: Regulatory Compliance and Best Practice" webinar delivered by Sarah and Andy and thoroughly enjoyed every moment of it. It was very informative and engaging; I felt encouraged... See more
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Company details
Written by the company
Duffy & Shaw Consultancy provides advice, guidance and support for health and social care organisations including Regulatory & compliance training and webinars developed and facilitated by ex CQC inspectors and social care experts. Designed to guide and support you on how to improve your CQC rating, deliver high quality services and evidence your compliance to CQC. These courses are ideal for: Registered managers Nominated individuals Directors Quality and compliance managers Care, deputy and operational managers Senior care staff, including those moving into management role Local authority compliance staff New adult social care start up businesses. We maximise learning with small class sizes, high levels of interaction, group activities and reflective conversations. CQC registration support CQC Registration, whether for the Registered Manager, the Registered Provider and/or Location, can be a confusing and difficult process. We have extensive experience of the CQC registration process and can guide and support you through this, including coaching the Manager, Nominated Individual or Registered Person prior to the CQC Interview. Mock CQC inspections and regulatory audits CQC Inspections can be both time consuming and stressful. Knowing where you are against the regulations and Fundamental Standards can reduce the stress by allowing you to identify areas which need improvement or are not compliant. Once you have identified the areas that need improvement, you can take control by developing and implementing prioritised action plans. The Director at Duffy and Shaw will support you through the whole process to ensure objectivity and timely delivery of the action plan/improvements. We have many years of experience working as CQC inspectors, and managing CQC inspections from the providers perspective. Monitoring, reviewing and trend analysis is key to ensuring a quality, effective and efficient service. CQC will be looking for continuous improvement and evidence of identifying any trends in complaints, safeguarding, health and safety incidents, infection control etc. They will expect positive action and action plans in place to remedy identified issues and for you to show continuous improvement of your services. Director and Registered Manager Coaching Even experienced managers and directors can find it difficult to see the wood for the trees when it comes to regulatory compliance and knowing how to meet the requirements of a busy and complicated service. Duffy and Shaw are able to provide coaching for managers and directors at what ever stage of their career, and to provide reflection on practice, guidance against the regulatory requirements and support in maintaining confidence and strategic direction. Support and guidance with response to CQC inspections The key to responding to queries and inspection reports from CQC is identifying the key issues, developing an effective action plan and being able to communicate succinctly and accurately with the inspector and their manager. We have experience of dealing with inspections responses from both a provide and from an inspector perspective, and can therefore guide providers in ensuring that their response best answers the questions being asked and meets the issues or concerns being raised. In this way we can support providers to as quickly as possible resolve the issues and reduce their stress in providing the information required. Policies and procedure development and writing. QA Systems Duffy and Shaw can provide support in developing QA systems that meet the needs of your service, including policies and procedures associated with quality systems, and analysing the data to support you to implement the required continuous improvement systems to ensure a quality service and to keep your customer satisfaction high. The QA system will include standard areas of risk such as medication management, with adaption to specific areas of risk identified within your business and service.
Contact info
C/O 33 West Borough, Dorset, BH211LT, wimborne, United Kingdom
- 07795568306
- sarah@duffyandshaw.com
- duffyandshaw.com
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A brilliant training experience.
A brilliant training experience.
Answered all of my questions and made it interesting and engaging to help absorb the information. Highly recommend.
December 1, 2023
Unprompted review
Reply from Duffy and Shaw Consultancy
Thanks for this feedback which is very much appreciated. Look forward to seeing you on a course again soon.
It gave me more of an understanding of…
It gave me more of an understanding of what is required, Very thorough
January 18, 2024
Reply from Duffy and Shaw Consultancy
Thanks Cherie, lovely to meet you and glad it was a helpful webinar for you.
Good morning
Good morning , sarah made me feel very at ease and enjoyed the two days training was a very good way of learning and took the information in so much better learning this way.
December 14, 2023
Reply from Duffy and Shaw Consultancy
Thanks for your review Janine. It was lovely meeting you and I am really pleased you found the course helpful. Look forward to meeting you again on another occasion.
I highly recommend Duffy and Shaw consultancy
Each mock interview with Andy was very informative and helped me a lot to structure my answers.
During the CQC interview the inspector mentioned the way of my answering and the knowledge about regulations is comprehensive and great.
Sarah's session about the Mental Capacity Act and its practical aspects gave me so much confidence to appear the interview and there were a lot of questions regarding the same.
With the support of Andy and Sarah now I am a CQC Registered Manager and Nominated Individual.
A huge thank you for supporting and guiding me !!
October 31, 2023
Unprompted review
Reply from Duffy and Shaw Consultancy
Hi Athira,
Glad to have been of help and huge congratulations on becoming the NI and RM. You have worked really hard to understand how to meet the CQC regulatory requirements and deliver great care and support. We wish you every success moving forward in your care company journey.
Brilliant session and handouts
Brilliant session and handouts. Very lively kept everyone engaged. The presenter was very good at answering questions. Really useful to new managers.
July 10, 2023
Reply from Duffy and Shaw Consultancy
Thanks very much for this review. Your feedback is much appreciated.
I would highly recommend this training!
Training was excellent! The session was very personal and tailored to participants and provided honest and non judgmental support, towards getting ready for CQC inspections. A good way to keep updated with new CQC strategy and regulation and refresh knowledge on key areas.
It really gave me clarity and lots of ideas on how to prepare for inspections as well as reaffirming what we are doing already. There was plenty of opportunity to discuss and participate. Thank You!
May 22, 2023
Reply from Duffy and Shaw Consultancy
Thanks very much for this review, it is much appreciated. Look forward to meeting with you again.
Andy and his team are exceptional.
Andy and his team are exceptional.
They help us throughout our journey and trained me as Registered Manager, which went successful.
March 27, 2023
Reply from Duffy and Shaw Consultancy
Many thanks for your review. We wish you great success in your care service journey.
I highly recommend Duffy and Shaw…
I highly recommend Duffy and Shaw Consultancy. At short notice they scheduled me in to prep me for my interviews with CQC. Andy made me feel relaxed and supported me to improve my knowledge around certain aspects. Very supportive and knowledgeable and has got me to where I need to be. very sufficient and adapts ways of learning to you as an individual. highly recommend.
May 16, 2023
Unprompted review
Reply from Duffy and Shaw Consultancy
Hi Kirsty, Many thanks for your review. It was a pleasure to support you.
Great Webinar
Great Webinar, Sarah & Andy covers all you need to know about the registration process.
May 10, 2023
Reply from Duffy and Shaw Consultancy
Many thanks for your feedback and glad you found the webinar helpful.
Reply from Duffy and Shaw Consultancy
Hi Joy, thanks very much for your feedback and look forward to meeting you again.
In depth understanding of the…
In depth understanding of the registration and compliance procedures. well worth the time and money.
May 10, 2023
Reply from Duffy and Shaw Consultancy
Hi Enzo, thanks very much for your feedback and we look forward to seeing you on another webinar.
A very helpful
A very helpful, informative session that equipped me with knowledge and enhanced my confidence in preparation for the next level. Thank you so much!
March 10, 2023
Reply from Duffy and Shaw Consultancy
Thanks so much for your review, it is very much appreciated.
I felt the course was delivered really…
I felt the course was delivered really well, I was made to feel comfortable in the group, and gained lots of information that will most definitely help me in the present and future.
I would highly recommend anyone who needs this extra guidance to book into a course.
April 20, 2023
Reply from Duffy and Shaw Consultancy
Hi Lorna, thanks for such a lovely review. Hope to meet up with you again on another course soon.
Reply from Duffy and Shaw Consultancy
Thanks very much Kofi, wishing you every success and hope to see you on another course soon.
They are very friendly and helpful.
They are very friendly and helpful.
The session was really informative and interactive.
Thank you
March 2, 2023
Reply from Duffy and Shaw Consultancy
Thanks so much for your feedback which is much appreciated. Hope to see you on another course soon.
Very informative and interactive
Very informative and interactive. Gained valuable insight that I can put into practice moving forwards.
January 24, 2023
Reply from Duffy and Shaw Consultancy
Thanks Annette, lovely to get your feedback.
Excellent Service. Our operational dilemma was quickly and…
Our operational dilemma was quickly and accurately assessed and clear and appropriate guidance was given. We were given much appreciated options as to whether to accept the very valuable advice on a one off basis or whether to opt for longer term support. We chose the latter, such was the high standard of advice given. In short, Duffy and Shaw saved us from what at one point seemed like an impossible situation that could have resulted in the closure of our organisation. Together with our much respected staff and clients, we will always be very grateful to Duffy and Shaw.
November 30, 2022
Reply from Duffy and Shaw Consultancy
Thanks so much for your review. It has been a pleasure to support you and the team.
Informative and interactive course.
This was a really informative and interactive course. The presenters were knowledgeable and valued the input from participants. Despite some of the technology issues, this was a great course which I would highly recommend.
December 8, 2022
Unprompted review
Reply from Duffy and Shaw Consultancy
Thanks for your feedback Helen, it is much appreciated. We are working on the technology issues and hope that future webinars will run very smoothly! Look forward to seeing you on another day.
Great Webinar!
Sarah and Andy were friendly and welcoming. Due to their vast amount of experience and knowledge the webinar was insightful and definitely helpful.
I would highly recommend them and will be booking myself onto future webinars.
December 8, 2022
Reply from Duffy and Shaw Consultancy
Thanks for this great feedback! It was lovely to meet you and we hope to see you on another course.
Brilliant training session
Brilliant training session with good clear information. Well presented and interactive. I have learnt so much and have loads to take away and implement in the service.
Increased my knowledge and confidence
December 8, 2022
Unprompted review
Reply from Duffy and Shaw Consultancy
Thanks so much Alice, and it's great to hear your knowledge and confidence has increased and you have been able to take away some ideas for your continuous service improvement. Hope to see you again.
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