Duijvestein Winterstore Reviews 385

Excellent service at Duijvestein Zoetermeer!

I received excellent assistance while purchasing my ski equipment. Maud🤩 from the clothing department was very friendly, patient, and professional. She took the time to explain everything clearly and helped me make the right choices.

I was also very well assisted in the ski boot department by another colleague (unfortunately I forgot the name). The service was professional, knowledgeable, and very helpful.

What stood out most was the friendliness, professionalism, and the time they took to help me. It was a very pleasant shopping experience.

I will definitely come back and highly recommend Duijvestein Zoetermeer!

⭐⭐⭐⭐⭐⛷️

Every time we visit Duijvestein Winterstore, we have an outstanding experience. The entire team is warm, welcoming and attentive. In particular, Ank and Astrid stand out as exceptionally engaging advisors for your next ski outfit. They have a keen eye for what suits you, give honest and helpful guidance, and are always willing to propose alternatives or inspire you with new ideas — all while you enjoy your cappuccino.

We purchased our Goldbergh and Toni Sailer outfits with great pleasure and highly recommend Duijvestein to anyone who wants to hit the slopes in both comfort and style.

I bought an item, sent back because it was too big, they said it never arrived and so they didn't refund me

Very good shop! I ordered a Ski (salmon stance 90) without bindings, on purpose. I was contaced and asked if i wanted to add a binding, just in case it was a mistake. I declined but asked if they could predrill the ski for my bindings i got at home (salmon strive 14gw)
They happily agreed and sent me the predrilled ski for my bindings and boot sole lenght free of charge!

can highly recommend!

I had an absolutely amazing experience with this online store! I initially placed an order for a winter jacket, but shortly after, I decided to order winter pants as well. Unfortunately, this meant I had two separate orders and was charged for shipping twice.

I reached out to customer service, and they handled everything perfectly. Vincent and Sonja assisted me throughout the process, and they were both incredibly helpful and professional. Without any hassle, they combined my orders into one and refunded the extra shipping fee—quickly and efficiently, without even requiring additional details like my bank account number. The entire process was smooth and handled through just a few emails.

I had my jacket and pants shipped to the Czech Republic, and everything arrived extremely fast. The level of customer service I received was exceptional—everyone I interacted with was kind, helpful, and very accommodating. This kind of outstanding service is rare to find, and I truly appreciate it.

Highly recommended!

Good products, great discount. Very inefficient delivery (several packages over the course of a week instead of one with everything).

I bought an item on Black Friday, a few days later they emailed me to let me know there was an error on their website and they do not actually have stock of my item.

They offered me a 10% discount on my next order. Even though this sounds nice, in truth I bought an item on Black Friday as it was the discount that made the item affordable. If I knew they would be so unreliable I would have opted to buy the item on another Black Friday sale elsewhere.

I think the ethical thing to do would be to give me the same discount as the Black Friday discount % or another item of the same type for a more similar price.

Sad to see how big companies take advantage of their customers and act unethically.

Their Customer Service agent was also incredibly short, rude and unhelpful. When I aired my concerns about buying the item on the Black Friday special made the item affordable and now that Black Friday is over I have lost the opportunity to buy the item at a discount from anywhere the answer I received was "I dont make the rules"....rude.

Bought a ski boots online and got it delivered to Australia in short time. Thanks Rens! Great product - highly recommended!

I bought a pair of boots.
Respected timming and everything. Very happy.
Super service.

Perfect service - anytime again 👍🏻👍🏻