The actual product - a leather lead - is very nice. The delivery is so delayed though. I think it came from the EU and was snagged in all the red tape and customs stuff inserted since brexit. A pity... See more
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Review summary
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Firstly, my order took over 3 weeks to arrive, not 3-5 days. I expected and was very happy with an extra delay as the order was shortly before Christmas (18th Dec). However, there were no updates... See more
Company replied
Took a little time to arrive but is good bed and CT likes it. However I asked for a brown one which looked not dark but beige colour but I got pink which is the color I would not have chosen but it's... See more
Company replied
Delivery was a little slow, which is why only 4*, customer service was excellent when I reached out about delivery being slow and I got my product (which works very well, anti bark collar that uses vi... See more
Company details
Written by the company
Bij ons vind je alles voor jouw geliefde honden en katten, van hoogwaardige accessoires tot speelgoed en verzorgingsproducten. Onze missie is om jouw viervoeter het allerbeste te geven, met liefde en zorg geselecteerd.
Contact info
Kanaaldijk-Noord 111, 5642 JA, Eindhoven, Netherlands
- Info@dukescoop.com
- dukeandscoop.com
3.0
Average
857 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst company BEWARE
The worst company I have ever ever used in my life
So am searching for something to help my poor dog with his split ears I come across these I order 3 and a ball too
Takes a month to arrive and what do I get 4 men’s t shirts and a bent broken ball then to make matters worse they have taken my payment and made it reoccurring so monthly!!
DO NOT USE THIS COMPANY COMPLETE SCAM!!!! BUYERS BEWARE
April 24, 2026
Unprompted review
Reply from Dukeandscoop
We are sincerely sorry for the items you received and the delay you experienced. We want to clarify that there must be a mistake, as we do not sell t-shirts and we do not have any monthly subscription or recurring payment services. It is possible there has been a significant mix-up or a labeling error, and we are very eager to investigate this. We have already requested your order details so that we can look into this issue together and resolve it for you immediately.
Prices are actually decent compared to…
Prices are actually decent compared to other sites. I checked a few before buying. For what you get, it feels fair. Not overpriced at all. I’d say worth it.
April 6, 2026
Unprompted review
Quality is decent for the price
Quality is decent for the price. Not high end but not bad either. Feels fair. Works for everyday use. No issues so far.
April 2, 2026
Unprompted review
The site is simple which I like
The site is simple which I like. I dont want to think too much when ordering stuff. Found what i needed in like 2 minutes. Checkout didn’t try to upsell me random things either. Just felt chill.
March 28, 2026
Unprompted review
My cat actually uses it every day
My cat usually ignores everything I buy her but not this time. She actually uses it every day which surprised me. The material feels soft and safe. It still looks new. That’s enough for me.
April 1, 2026
Unprompted review
I ordered a collar 10 days ago
I ordered a collar 10 days ago. Estimated delivery 3-5 days. So 4 days ago (with no dispatch information) I contacted them to ask when the product would be dispatched. I have since received 2 emails from them with no information at all about whether the product will be dispatched. I wonder if I will ever see this collar
Happily today (12 days after ordering) I am told it was dispatched this morning….
April 22, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the uncertainty regarding your order and the lack of clarity in our recent emails. We understand how frustrating it is to reach out twice and still not have a clear answer on when your collar will be dispatched, especially since the estimated delivery time has passed. We want to fix this for you immediately. Please provide your order details here, as requested via Trustpilot; we will check the status right away and make sure it is solved properly.
Would not recommend ordering from this…
Would not recommend ordering from this company. Placed an order in mid February and hadn’t received anything for a few weeks. Tried emailing them several times regarding the order as unable to track, but they aren’t forthcoming in replying. Eventually said that item was delivered mid March except I hadn’t received anything. Again tried contacting them explaining that my items had not been delivered as stated. They said they would look into things, but 2 months since placing the order and a month since their last response, nothing has been delivered and no refund given. I would strongly avoid this company and it seems that my experience is not an isolated one.
April 21, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the extended delay and the lack of communication you have experienced since mid-February. It is unacceptable that your items were marked as delivered when you had not received them, and even more so that you have been waiting for a month for a follow-up response. We understand how frustrating this is and assure you this is not the standard we aim for. Please provide your order details here; we will investigate the delivery status immediately and ensure your refund is processed without further delay.
I like that they keep things…
I like that they keep things straightforward. No complicated steps or confusing setup. The website is easy and delivery is reliable. Nothing extra. Just works.
March 10, 2026
Unprompted review
no confusion on the site
The website is clean and easy to use. Didn’t waste time figuring things out.
March 18, 2026
Unprompted review
Ridiculous Company
UPDATE 5TH May...
So I finally received something in the post today... and guess what... 2 of the items were damaged and the 2 main items were not delivered at all... the 2 dog beds worth approx €180 have not been delivered. Am I surprised after the debacle that I have been dealing with since ordering from Duke & Snoop?? No... D&S did give me a 20% refund on my order... which was a help... this was prior to receiving my incomplete order this morning. But now... I still do not have the dog beds which I ordered on the 17th March.
PLEASE TAKE MY ADVICE. DO NOT ORDER FROM THIS COMPANY if like me you are expecting a good experience... speedy delivery, prompt actions from customer services... because I received none of these... so so frustrated 😠 😡 👿
I ordered a number of items from Duke & Scoop on the 17th of March. Not only have I not received these items, but I was contacted to say they were damaged during transit and no longer available, to which D&S assured me a replacement would be shipped immediately. That was on the 1st of April... aptly named April Fools Day... but the joke is on me! I still have not heard anything back and have tried via Email/Phone/Facebook to get in contact with this company, to no avail. Like others who have rated D&S, I can not even get to speak to someone to get a refund. The order was approx €200, so not a small order.
I never leave negative reviews, as I feel it might only be a once off, but in this case, I don't believe so, and I am hoping that once they see this review, that they will reach out to me and explain what is going on, and what is the reason behind the appalling lack of customer service, and response time. Please, Duke and Scoop, please get in contact with me so that we can resolve this issue.
March 17, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the significant delay and the lack of communication regarding your order. A €200 order is a substantial commitment, and we apologize for the frustration caused by the conflicting information about your replacements and the difficulty in reaching us across our support channels. We want to investigate exactly why your case was not resolved as promised. Please provide your order details here, as already requested via Trustpilot; we will contact you immediately to provide a clear explanation and ensure this is settled to your satisfaction right away.
SCAM!!!
SCAM!!!! Don’t buy there! Reported to the police. The company doesn’t exist, has no KVK! Never received the products, no contact only about “we are busy we’ll get back to you in 48h”. Disgusting FRAUD !!!
April 13, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry that you feel this way and for the extreme frustration that led to this situation. We want to assure you that we are a legitimate business and it is never our intention to cause such distress. Please provide your order details here; we will investigate the issue immediately and we can solve this easily once we have your information.
Order ref 342517927
Order ref 342517927
Order not despatched and ignoring my cancellation and refund request. DO NOT USE THIS COMPANY
April 17, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustration and the delay with your order. Please be assured that we do not ignore any messages; we strive to address every inquiry as quickly as possible. Thank you for providing your order reference (#342517927). We are checking this issue immediately to locate your cancellation request and ensure that your refund is processed without further delay.
I do not recommend using this company…
I do not recommend using this company at all. It states on the website that they do next business day dispatch- I put an order through on the 29th of March, it wasnt dispatched until the 14th of April. Its now the 20th of April and I do not have what I ordered yet, so cannot comment of the actual item. Customer service is absolutely useless, taking approx a week to reply to each email and the responses are clearly something they just copy and paste. I do not know how this company is in business. Obviously- I will not be using again!
April 20, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the significant delay and the frustration this has caused. We understand that our promise of next-day dispatch was not met in your case, and for that, we apologize. While unusual issues can sometimes arise that cause orders to be delayed, we know this is not the excuse you want to hear. We want to investigate exactly what went wrong with your order and make sure it is solved to your satisfaction. Please provide your order details here, as already requested via Trustpilot; we will check our records immediately and make sure this is resolved.
DON'T buy from here if your in the UK.
Have waited TWO MONTHS for my product and still hasn't arrived. You can't call them as they have no number. The support have been ignoring my emails asking for a refund.
April 20, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the two-month wait and the frustration you’ve experienced. Please be assured that we make every effort to reply to all emails and resolve every issue. If you haven't heard back from us, there may be a technical issue preventing our messages from reaching you or vice versa. We want to fix this for you immediately. Please provide your order details here; we will check our records right away and make sure this is solved for sure.
handled my size mistake easily
ordered the wrong size but they handled it without making it a big deal
March 17, 2026
Unprompted review
Just my dogs loved their presents and…
Just my dogs loved their presents and thank you
April 2, 2026
Unprompted review
Great customer service
Delivery was a little slow, which is why only 4*, customer service was excellent when I reached out about delivery being slow and I got my product (which works very well, anti bark collar that uses vibration) in a week after reaching out!
April 2, 2026
Unprompted review
Beware of this company
Beware of this company! I wish I'd checked Trustpilot before I ordered.
Our cat went missing for 2 days a couple of weeks ago. Due to this we decided to buyer a tracker for each of our 2 cats. I ordered them on this website on 10th April,it clearly states "order before 23:59 for next working day dispatch". I expected to receive notification of dispatch on Monday just gone. By Tuesday nothing so I emailed to chase my order. I received an automated response stating I would receive a response "within 24 hours". It is now Friday 17th and I haven't heard a thing! I chased again on Wednesday and asked for our trackers, which cost £40, be dispatched immediately or for them to refund my money. As of today i've heard nothing!! Really disgusting, non- existent customer service. A total con..I am fuming!
Duke & Scoop,my order number is 342502127. Sort it out please i am very disappointed! I ordered in good faith, to protect our cats. You don't seem to care about animals at all, you just take people's hard earned money.
Update- I contacted my bank and got a refund (from my bank, not these scammers!)
April 17, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the stress and frustration this has caused, especially given the situation with your cats. It is unacceptable that your order was not dispatched as promised and that our 24-hour response guarantee was not met. Please be assured that we care deeply about our customers and their pets. Thank you for providing your order number (#342502127). While we understand you have already sought a refund through your bank, we will still investigate why your emails were missed to ensure this does not happen to others.
SCAMMERS DONT USE
Placed and order. Never received it. Got emails back but items never arrived. Wouldn’t refund me so had to go through the bank to get my money back - months later.
Scammers - don’t use
February 9, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for this experience and that you had to go through your bank to resolve this. It is never our intention for a customer to wait months without receiving their order or a direct refund from us. We apologize for the frustration this has caused and for the breakdown in our process. If there is anything else we can do or if you'd like us to look into your case details to ensure our records are corrected, please provide your order details here.
Wrong order arrived & no responses
I placed my order on 10th March, it arrived on 16th April and the wrong colour arrived. I didn’t receive any responses to my several emails enquiring when the tracking information hadn’t updated for weeks, despite website saying it’d be delivered sooner. Order #342307327
April 16, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the long wait and for receiving the wrong color after such a delay. We understand how frustrating it is when tracking doesn't update and your emails go unanswered. Thank you for providing your order number (#342307327); we are checking the issue with our team right now and will make sure it is solved properly, whether that is sending the correct item or providing a full refund.
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