Duke Travel Reviews 

512
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The TT circuit tour and museum visit is fantastic value . Roger our guide and driver was so enthusiastic and being a bike racer and TT participant himself ( Yes he agreed he was nuts!!!) he gave us a... See more

Rated 5 out of 5 stars

We had a lovely day at Milntown despite the pouring rain and the TT races being cancelled. The staff were very attentive, the food was delicious, everyone was friendly. My husband is coeliac, so... See more

Rated 5 out of 5 stars

Everything was great and havin’ such a character as Roger made it even better! Going around this legend Course with someone who knows it so well make the experience unique and thrilling! He was... See more

Rated 5 out of 5 stars

Top marks for the Duke Travel Team who had to cope with cancelled flights and race day cancellations due to weather but still managed to entertain us with alternative plans. Communication and reactio... See more

Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

Duke Travel is an Isle of Man based travel agency specialising in Isle of Man holidays, especially the Isle of Man TT. Our small team of friendly travel experts, supported by our highly acclaimed customer service staff, are here to help you find your perfect trip.


Contact info

4.9

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(512)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I booked TT dates really late but you…

I booked TT dates really late but you pretty much got me what I wanted- if you manage to get me on an earlier outgoing ship I’ll up it to 5 stars
Jacque and Claire where great really did their best and got back to me promptly

October 26, 2023
Rated 1 out of 5 stars

Dreadful experience …

We have used Duke travel a few times for trips to the iom tt and always had a good service but our last experience was dreadful, after an illness in the family our last trip was cancelled and at first due to be carried over to next year but the customer service we received from Jacqui Dawson was absolutely disgusting. Rude & annoying. Safely say we won’t be booking through Duke travel again.

After reading the reply from Richard if any one would like to known the circumstances around this they should ask him, I won’t print them because I’m not that low but you would be disgusted at this treatment

October 6, 2023
Unprompted review
Duke Travel logo

Reply from Duke Travel

We sincerely value your feedback and want to express our apologies for any dissatisfaction you may have experienced with our service.

In light of the circumstances that arose earlier this year, we made an exception by allowing you to transfer your deposit payment for TT 2023 to TT 2024.

Our team made multiple attempts to reach out to you in order to facilitate the rebooking process. Given the limited availability, Jacquie highlighted the importance of making a timely decision to secure your spot.

Our intention was to ensure you did not miss out on the opportunity to rebook for 2024. We apologise if the previous communication may have been taken out of context.

The option to reschedule your booking for TT 2024 remains open should you decide to take advantage of it. Your satisfaction is important to us, and we are here to assist you with any further questions or concerns you may have. Thank you for your understanding and consideration.

Kind regards
Richard Howarth
General Manager - Travel

Rated 5 out of 5 stars

COMMUNICATION- FANTASTIC

Communication is the first thing that comes to mind. The booking process and communication was outstanding. I was worried booking through an agent outside my home country. Each of my emails were answered quickly, I highly recommend

September 25, 2023
Duke Travel logo

Reply from Duke Travel

Hi Robyn, Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

Awesome service and very good…

Awesome service and very good correspondence.

September 21, 2023
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

exceptional staff…

Very easy website exceptional staff very helpful and quick response to email or phone enquiries would highly recommend

September 22, 2023
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, the email exchanges were very clear and responsive. The person I spoke to was always very patient and well-informed. I highly recommend them.

September 17, 2023
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish! Thank you team Duke travel

September 12, 2023
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

Very helpful group of people

Very helpful group of people, if its your first time going to the TT they will make sure you have a great experience and see the races from the best locations. They treat you like family and wouldn't choose anyone else for a first time viewer.

June 9, 2023
Unprompted review
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

Rated 5 out of 5 stars

Everyone was very helpful and made my…

Everyone was very helpful and made my reservation a pleasure. I am very mad ch looking forward to my travels and will certainly be using Duke travel again.
Thank you

September 1, 2023
Duke Travel logo

Reply from Duke Travel

Thank you for your comments, and we look forward to welcoming you to the Isle of Man soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look