I spoke to Neve on the online chat today in regards to a recent purchase I had made. I had used Dulux once eggshell on my stairs which had unfortunately turned yellow! I did not realise that the oil b... See more
Company replied
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Review summary
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I just filled all this in - then it asked me to give a code sent to my email address so I went and looked at my email and the window I had originally typed in was gone!!!! What I said was trying to... See more
Company replied
Jenny and Niamh were brilliant. They replied quickly and with detailed helpful responses. They also asked great questions to help them get to the core issue and then they resolved it with speed and k... See more
Company replied
I had a problem with some paint I used, and Duplex were very helpful. They responded quickly, took the time to give me advice on how to deal with the issue, and also provided vouchers, which I really... See more
Company replied
Company details
Written by the company
We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.
Contact info
Akzonobel, Wexham Road, SL2 5DS, Slough, United Kingdom
- 0333 222 7070
- duluxvirtual@akzonobel.com
- dulux.co.uk
3.9
Great
2K reviews
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Customer service was able to review my…
Customer service was able to review my specific requirements
October 13, 2025
Unprompted review
Reply from Dulux
Thank you for the lovely feedback :)
Customer Service Excellence
Having had some sample colour pot issues I spoke with Joanne in Customer services and the response I received was nothing short of astounding. No lame excuses, good honest evaluation of the issue and her helpfulness far exceeded what you get from many company's nowadays. My issue was dealt with professionally and positively. I don't usually write reviews but Joanne's approach restored my faith in good old fashioned customer service.
September 10, 2025
Unprompted review
Reply from Dulux
Thanks for the positive feedback! Thanks Helen.
Had an issue with my railings going…
Had an issue with my railings going rusty and contacted customer services....Heena was very helpful in working out a good plan of action and giving great advice and recommendations for which products to use. They have been very generous and have given me faith that they are a company that cares and want to help their customers...can't fault this service.
October 7, 2025
Unprompted review
Reply from Dulux
Thanks Carole!
Reply from Dulux
Thank you for the 5 star review! So glad you are happy with our products :)
Helpfull advice step by step
October 6, 2025
Unprompted review
Reply from Dulux
Thank you for sharing your experience, so glad the advice was helpful!
After having some problems with Wickes…
After having some problems with Wickes not mixing paint properly then not helping we had to go to Dulux it’s been a long process but staff have been so helpful and have issued a refund for paint.
September 6, 2025
Unprompted review
Reply from Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Excellent help on the web chat…
Excellent help on the webchat today from Dulux. Friendly staff, took the time to speak to colleagues and sort out my query on a (very) old product! Also my assistant had a good sense of humour which was a bonus!
Thank you 😊
September 29, 2025
Unprompted review
Reply from Dulux
Hi Sarah, thank you for your positive feedback! We will make sure to pass this onto the team! :)
Reply from Dulux
Hi, thank you for your positive feedback! We will make sure to pass this onto the team! :)
DDC Oldham
DDC Oldham.
Hannah in store helpful. Polite and goes the extra mile to ensure you get the best
September 12, 2025
Unprompted review
Reply from Dulux
Thanks for leaving a review! Glad to hear we could help! Thanks Helen.
Fast response
Fast response, clear advice. I won’t know how good the advice is until I try it, but sounds sensible. I’ve had good service before from Cuprinol.
September 26, 2025
Unprompted review
Reply from Dulux
Thank you so much for the lovely feedback!
The tester I bought just confirmed how…
The tester I bought just confirmed how bad Dulux is. It's thinner than a whitewash lol - think I'll get a 'proper' paint elsewhere.
Also, what's with these stupid little roll on testers anyway? As the paint is so thin, it just drips everywhere when you squeeze to get the paint out.
Just awful.
September 24, 2025
Unprompted review
Reply from Dulux
Hi, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode number from the tester, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3554419 in the subject line of the email, and we can look into this for you? Thanks
Helen was great and very reassuring
Helen was great and very reassuring! So helpful.
September 24, 2025
Unprompted review
Reply from Dulux
Thanks for the feedback! Glad we could help!
Quick advice and suggestions
September 23, 2025
Unprompted review
Reply from Dulux
Thank you for the 5 star review, so glad you received prompt and helpful advice!
Reply from Dulux
Thank you so much for the lovely feedback!
Dulux white emulsion
Il never use this paint again I've always recommended dulux but when uve got to put 4 coats on a wall theys got to be something wrong it doesn't seem to cover like it use too.
September 20, 2025
Unprompted review
Reply from Dulux
Hi Sean, I am sorry to hear this. Please can get into contact us with the details from the can so we can check this for you. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3548611 HD Thanks Helen.
Good customer service
Prompt answers. Clear responses. Helpful. Resolved my issue immediately
September 19, 2025
Unprompted review
Excellent commitmentof…
I contacted Dulux because a tin of Cuprinol paint
Leaked ,and the person I spoke to was very helpful
And sent me a voucher so I could replace it
I like all Dulux paint ,it is of very good quality .
Thank you for the voucher ,
September 19, 2025
Reply from Dulux
Thank you for the lovely feedback :)
TEN STAR CUSTOMER SERVICE!!!
Omg... Vicky at Dulus was SO helpful and kind and went out of here way to support and help me. When I think of the millions of customers they much have, it amazes me that Vicky could pay so much attention to detail with me... to really help me understand the colours and techniques and to go the extra mile to make sure that I was ok moving forward. Thank you Dulux.... you guys are amazing... so helpful and kind and give the best service ever!!
PS. The AQUA UNI PRIMER is AMAZING!!!!!!!!!!!!!!!!!!!
September 16, 2025
Unprompted review
Reply from Dulux
Hey, thank you for your positive feedback! We will make sure to pass this on! :)
Adhesion problem.
It was OK. We didm’t solve the problem but we’ll hopefully find a way round co it.
September 15, 2025
Reply from Dulux
Hi John, I do hope this resolves the issues - please reach out if it doesn't. Thanks Helen.
Reply from Dulux
Thanks for the feedback Rachel! We will pass that onto the team!!
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