Duncan Stewart Textiles Ltd Reviews 

593
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so... See more

Rated 4 out of 5 stars

I bought some very nice monogrammed towels a year or two ago which have pleased everyone in the family. I also bought a bathrobe which my teenage son seldom takes off. In the recent January sale... See more

Rated 5 out of 5 stars

Every so often you deal with a company that you feel deserves and appreciates your custom. Excellent customer service, going out of their way to resolve queries. Great range of good value products. Wi... See more

Rated 5 out of 5 stars

My daughter absolutely loves her glow in the dark hoodie which actually works! She hangs it up on her bedroom door and it lights up the room for about 15mins. Such a great product and personalised too... See more

Company replied

Company details

  1. Gift Shop
  2. Home Goods Store

Written by the company

A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward. Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street. On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with textiles. For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion. For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(593)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item was just as expected for amount paid.

Bathrobe purchased for my husbands birthday. The quality of the robe is high and the embroidery that was requested was spot on. My husband was delighted with it. It has been washed a couple of times and remains as it was when bought. Really happy with the product and although a bit expensive, you get what you pay for. I would definately buy other products from this company.

April 25, 2012
Rated 4 out of 5 stars

fantastic service, excellent product

I ordered 3 embroidered dressing gowns for my bridesmaids and maid of honour. The ordering process was quick and easy and the gowns arrived incredibly quickly. They look fantastic and I'm so excited about giving them to the girls.

My only negative point about the ordering process was that there was no facility I could find to see the font type when choosing which to use.

April 25, 2012
Rated 5 out of 5 stars

Fantastic service fantastic quality

I ordered two towels as birthday presents and had them embroidered with my sons' names - they look great and were delivered really quickly - the colours are really bright and fun... haven't washed them yet though!

April 17, 2012
Rated 4 out of 5 stars

Good quality garment!

Good service, towelling robe as described. ddisappoint
A tad disappointed as the size for age 12 was a bit on small side for my taller 9 year old.
Otherwise all good!

April 15, 2012
Rated 4 out of 5 stars

Oooo lovely towels are me too!

Great choice, something useful but fun and individual. Having them embroidered for the difficult to buy for son-in-law was an excellent idea passed on from my daughter.
Tailored towels are THE gift theme for 2012.

April 15, 2012
Rated 5 out of 5 stars

Excellent

I found the service from towelsrus to be quick and hassle free and the goods to be of excellent quality

April 14, 2012
Rated 5 out of 5 stars

Excellent rapid service

I needed a present really quickly for a BIrthday and even though I required personalised emblem towels r us turned the gift around in 2 days when I told them it was for a birthday

Really impressed With the service

Would use again

April 12, 2012
Rated 2 out of 5 stars

Dis sattisfied

Service was fine but i am very dissapointed with product. It presents as being a Luxury fitted toweling sheet, but it had a seam down the middle and tears all along the seam. the quality of the material it self was very thin and scratchy and anything but luxury.

April 12, 2012
Rated 5 out of 5 stars

Fast delivery, good quality

I was very pleased with how quickly the product came, the quality of the prodcut and how well it resembled the pictures on the website. I would use them again, particularly good for personalised presents.

April 7, 2012
Rated 2 out of 5 stars

Not good enough Towels R Us.

Having ordered an item and received a confirmation email I expected my goods to arrived within a few days, as this was my previous experience. Making contact weeks later I discovered that there was no record of my order anywhere, and they didn't know why.
They couldn't fulfill my order anyway as it was out of stock. I won't waste my time with them in future.

April 1, 2012
Rated 5 out of 5 stars

Just perfect

I finally found pillows I am confortable with and I can sleep really well. The personalized towel I ordered will make a great present.

April 1, 2012
Rated 5 out of 5 stars

Fantastic Service and Great Quality Items

I have just made my first order and as with everythign it was last minute, TowelsRUs enusred that it was delivered the next day and the dressing gown is fantastic.

Will definitely be ordering from here again.

March 30, 2012
Unprompted review
Rated 5 out of 5 stars

Good quality + good service

I have Massage Therapy shop in Brighton, providing a good massage, quality products and best service for my clients.

I used towels from towelrus company for my treatments. They were soft and feel nice when you touch. All my clients loved it.

I would recommend this to anyone.

March 29, 2012
Rated 4 out of 5 stars

Good delivery

Was impressed with website and delivery, the massage couch covers were a little thin but atleast they fitted my couch.

March 28, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look