dundies.com.au Reviews 4

Dundies

Buyer beware! This is a sham business that survives on the hype of its own narcissistic self promotion. They will charge you a premium price in exchange for an inferior, unmerchantable or at best, a partly finished product and then ghost you when you send them images of their frequent manufacturing flaws and oversights. As for an exchange or refund, forget it since they don't believe in being a credible, accountable business and communicating with their customers. The Dundies batch I bought ended up costing me twice as much by the time I paid a seamstress to fix their mistakes after they ignored my messages and emails. The TV show, A Current Affair needs to chase these con artists off the internet once and for all. There's a good reason why they don't provide a physical address. Don't say you weren't warned!

- No response to multiple requests (email /system / phone) for size support pre-order on 31/2 & 2/2/24
- Ordered 4 nappies & 2 belly bands online on 18/2/24
- Received 1 incorrect belly band & 2 nappies were too large so emailed & system messaged Dundies on 24/2/24 requesting correct item & coverage of return & re-issue postage costs
- Managed to speak to 'CEO & Founder' once on 1.2.24 who advised of lack of staff & promised a refund of the unused items for one of our dogs who had to be euthanized the following day
- I returned incorrect belly band & 2 unused nappies of wrong size on 2/2/24, requesting coverage of postage costs given incorrect item (& lack of size support promised on their website) was Dundies' responsibility
- No response received from CEO & Founder (despite Australia Post confirmation that the returned order had been received by Dundies on 6/3/24 & despite my follow up emails & texts to Dundies on 14/3/24 & 18/3/24) until CEO & Founder's system response on 21/3/24 confirming an incorrect credit amount
- Follow-up email sent to Dundies on 24/3/24 requesting resolution by 29/3/24
- Response by email received from Dundies on 15/4/24 when I was asked to advise what has come through on their system from our end. On 20/4/24 I provided a screen shot of the incorrect credit amount, & reiterated the request for the partial refund for items as agreed, an exchange of size for the items returned & coverage of postage costs for incorrect items supplied
- As at 19/5/24, I have yet to receive a response from Dundies to enable me to receive the rest of the order that I have paid for

I recieved zero customer service

Absolutely disgrace of a business. We purchased 2 custom pairs of nappies for our dog with spinal issues and they were active and vocal before they took our money. But since taking our money refuse to send the product or provide a refund - we are completely ignored. All emails, phone calls and messages go unanswered.

Emily did reply to an email once,
either lying about not getting the calls, or indirectly acknowledging that their contact details are incorrect (despite the voice mail saying it’s Dundies). Still, we know they are getting the emails yet they still ignore us.

Disgusting behaviour and very unprofessional and un-Australian.