Dune LondonReviews 

I had an issue with a stud that I lost off my body cross bag. I rang customer service and Katie, went over and above to try and source me some replacement studs. I can't thank her enough and solved my problem for me incredibly quickly.
5*. Many thanks.

What a joy to have your call answered straight away by a person who can help you!

A special thank you to Katie who assisted me today.

Marie was extremely helpful and provided excellent customer service.

I recently experienced an issue while placing an order due to a technical error on the website, which resulted in me accidentally purchasing three pairs of ankle boots.
I contacted customer services and spoke with Katie, who was incredibly helpful throughout the process.

She took the time to carefully go through all the details, promptly cancelled the two extra orders, and clearly explained what would happen next. Katie was friendly and professional. Excellent customer service- thank you for your support!

I contacted the customer service experience team regarding a replacement strap for my bag as it had broken. Marie dealt with my query responded to me really quickly and was able to get hold of a similar replacement strap. I really appreciate the quick and fantastic customer service.

Excellent customer service. Responded very quickly to queries. Very helpful and nothing too much trouble.

I was having a nightmare with my order. Ordered the wrong fitting. Silly me. Just been on a live chat with such a lovely helpful lady called Katie. She sorted my problem out straight away and reassured me. Sent an email right away. Thank you again for the fantastic service 🌸

I'd like to share positive feedback from Dune London.

I had ordered several pairs of boots from what was once, a huge highstreet store. There was an issue with them confirming the return and only issuing a partial return/refund despite being sent all the proof of returns.

I decided to contact Dune directly.

Suzanne replied very promptly, with not only an instant explanation but a resolution which enabled me to stop wasting precious time and concluded the problems I had faced.

Very impressed, I'll be ordering directly from Dune London in future. Thank you again

Had a lovely experience with the customer service team here. I had a small issue with an order, which was dealt with quickly and efficiently. Katie, who assisted me, was extremely helpful and a pleasure to deal with.

Emma was extremely helpful, my order had gone missing with Evri and she sorted out my refund and offered me free delivery and a discount to reorder! Really friendly and human! Thank you!

I've spoken to 3 people at Dune, two from the Liverpool store and one from HQ. I want to say a huge thank you to everyone, they have been incredibly kind, patient and understanding.

I ordered my shoes. They didn't arrive - courier Evri were updating me regualrarly and then stopped updating. Still no shoes. The reason i am writing a review is because of how I was treated when i raised the issue; Investigation raised, shoes confirmed as lost, refund processed and a discount voucher for my next purchase. Thanks to Suzanne for handling my complaint.

Had a mishap whilst ordering a few pairs of boots I sent a pair to Dune whim I'd ordered from by mistake. Marie who I sent emails to got me the help.i needed. Kept me the loop and made it easier for me to send a company to collect them I had a blip and had to do it twice. Cost me a fair bit . But lesson learned check double check info.

After an error/accidental overcharge in store, at a store 100 miles from home, Katie in customer experience did a sterling job of refunding me with quick efficiency. Many thanks.

Had an issue with the delivery of some new shoes due to EVRI not delivering them. Got in contact with Emma from customer service and she sorted everything out. Offered me additional discount which meant I could buy the shoes again and use DPD next day delivery at no extra cost. Fantastic customer service!

Suzanne - Excellent customer service. Looked like a parcel hadn't been delivered as it stated signed for but we hadn't received it . It had been left in the communal post room and Suzanne very quickly sent the details with a photograph. Had an email the next day prompting the question had we received the item and we also received an email from the courier confirming where the parcel was left . Excellent service when so many other companies are so poor

Had an issue with the discount code not working but Katie in customer services responded very quickly and assisted with my issue. Happy customer! Thank you

What a great service - thank you Suzanne for all your help. Had some problems wirh ordering through the webside but you resolved it easily and now I’m looking forward to getting my new shoes.

Really disappointed with Dune.

I bought a pair of boots which became damaged after only a few wears. The heel are literally worn through down to the metal, which is ridiculous after only 3 months of use for the price I paid for them! Not to mention they made me fall over. When I contacted customer service and sent photos, they simply dismissed it as “wear and tear” and refused to take any responsibility. This is made even more ridiculous that I bought another pair of boots from them around that time which I wore more often and the heels are still beautifully in tact. So clearly the ones that broke are a manufacturing fault.

For the price, the quality is unacceptable and the customer service was even worse. I definitely won’t be buying from Dune again.

I had a small problem with an order of my own making. Leah listened carefully, understood the issue swiftly and solved it immediately with no fuss. A really pleasant experience. Thank you.