Have absolutely loved this pillow having impingment in my neck and shoulder has brought some relief . Went to change my bedding today and took the pillow protector to wash to discover my pillow has... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got a "Serenity" pillow as Christmas gift. I was amazed by its quality and the effect on my sleep. The pillow is super soft, it supports my head/neck perfectly and it makes it easier for me to rel... See more
I am on my second serenity pillow right now, and I won´t have any other. It fits my head og neck perfectly
Jacqueline who works at Plaza Sing is a very committed, knowledgeable abt the products, friendly and approachable sales personnel and does her utmost to serve and give her customers best deal and pro... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Dunlopillo
Dunlopillo passion fantastisk seng
Dunlopillo passion elevations seng er fantastisk. Vi har sovet “som en drøm” i den fra første nat😴

Reply from Dunlopillo
The best pillow ever
The best pillow ever. I had trouble sleeping and I was waking up with a huge neck pain. I decided to change the pillow and that was the best decision ever. I sleep the whole night and no more pain in the neck.

Reply from Dunlopillo
Nightmares on Dunlopillo Mattress
I had the worst experience for having a NEW 11" King Size Dunlopillo "Back Supporter" Bed which I bought in Singapore on 1st Sept 2020. I had been suffering from "serious back pain" daily every night around 4 to 5am because of the pain for 20 nites I had to wake up in the middle of my sleep. The last sharp pain that I can't even move or turn around on the bed, that is the time I totally given up sleeping on this mattress.
In their web advert it stated clearly " Back Supporter" , "Minimise Partner Disturbances" and " Prevent Neck Pain from Sinking Mattress" but my feedback to the factory about my problems like 1) Back pain instead of aching after sleeping, 2) middle of the bed sink in after lying down for a while and 3) the bed is so bouncy when my partner move and we request the staff to come to my home to rectify these problem but this was not acknowledged by the staff as he said this model all the stock are the same!
After paying higher price for a reputable brand, hoping to get a good sleep, it end up nightmare!
As the staff mentioned it is not refundable and of goodwill he can help is to upgrade the mattress and ask me to pay extra $250 for the 13" "Back Supporter Supreme" model!
In the first place, I buy this mattress (Dunlopillo) together as a package with a storage bed and instead of getting the standard package mattress(other btand), me and my wife are willing to pay extra for a reputable brand Dunlopillo and in the advert it sound convicting, the showroom salesman did mentioned the 3 sizes of Supporter are the same except the sizes of the height. We didn't go for the 10" as it maybe too thin or the 13" as it is too high, heavy and bulky for us and on the storage bed. For the 11" mattress we already had difficulty lifting up the storage bed!
The money has been paid and the item only purchased for less than 20 days and we had already feedback these problems much earlier but the staff are not willing to drop by to rectify the problems and delay on it but we are force to accept a upgrade to pay extra $250 to solve this problems on 23 Sept 2020. Since there is no other alternative for this matter, I counter offer the staff for a refund n we are willing to deduct $250 from the promo price of $1,099.00 that we purcahsed but he don't accept it.
Is it fair? Any misleading in their advet? What is the warranty for? Like there is 1000cc, 1600cc and 2000cc car, you choose a 1600cc car due to reasons why and this 1600cc car gives you problems but agent instead of rectify the problems he wants you to upgrade and pay for more😫
** Send 7 emails and Dunlopillo only reply once, the rest the staff prefered to talk thru the phone😡
We spent a fortune on our dunlopillo…
We spent a fortune on our dunlopillo mattresses. My husband is ok on his but I am afraid it has not worked for me. I get up in the morning stiff beyond belief. We have three other beds not used now good quality but not dunlopillo so end up sleeping on on of them. Its a shame because the original dunlopillo mattresses were excellent but these replacements are not a patch on the original.

Reply from Dunlopillo
We Love our Dunlopillo Bed and Pillow
We have had a great experience with our Dunlopillo bed (mattress, top-mattress, ...) and two medium hardness pillows. We got very good guidance for choosing the right mattress in terms of softness/hardness based on our weight and comfort level. The feeling of the latex mattress is just amazing and we have had very good night sleep for the past couple of months. Totally recommend their product.

Reply from Dunlopillo
Loved my dunlopillo so much that I went…
Loved my dunlopillo so much that I went out and bought the dunlopillo go excel mattress and bed. Omg I absolutely love best sleep ever. I would highly recommend buying this. I will never buy any other brand again, I’m now officially a dunlopillo girl 🥰

Reply from Dunlopillo
Actually, they ask for reviews
Actually, Dunlopillo ask customers to write a review after they have bought a pillow. In the box there is a promise to maybe win an extra pillow.
My days of sound and relax sleep are back!!!
Until some years ago I could sleep in any place like a stone. That's why it came as a shock and a very big annoyance when this change as years pass by. And then I got this pillow and my days of sound and relax sleep came back. I totally love it!

Reply from Dunlopillo
The best pillow I have had ever
Excellent
Excellent, very comfortable and luxurious pillow! Totally recommended!
"Soft" was unfortunately too low, "Medium" is perfect!
I first purchased Dunlopillo Premium Soft but it was far to low for my neck. Now it has been exchanged to a new Dunlopillo Premium Medium pillow which is perfect! I will bring it with me when I travel ;)
Er SÅ glad for min nye Dunlopillo…
Er SÅÅÅ glad for min nye Dunlopillo hovedpude😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







