Duotts Reviews 

435
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting the excellent quality-price ratio and the overall quality of the bikes. Many people praise the customer service for being professional, reliable, and providing quick solutions, with staff often described as helpful and caring. Reviewers frequently mention the efficiency of the after-sales service, noting prompt responses and effective problem resolution, even for issues like motor or light replacements. However, some customers also noted issues with product quality, such as misaligned screw holes or motors breaking after a year. A few other people also felt that customer service was unhelpful, providing standard replies or being unresponsive, leading to frustration with unresolved problems and defective products.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, excellent, and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the overall good quality of bikes,... See more

Service

Customers consistently note positive experiences with service, praising the great assistance, fast response,... See more

Staff

Reviewers mention positive feedback about staff, describing them as a breath of fresh air and extremely kind... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve bought the C29 bike, which is good and definitely worth it for the value. Support has been great from the company when I reached out with some worries replying daily to my emails which is great!... See more

Rated 5 out of 5 stars

I am waiting for an issue to be resolved. They have responded positively and have informed me part is on the way. I will await this arriving and edit review with a higher or lower score dependan... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, the bike's motor broke after a year. At the same time, I was very impressed with Duotts's professionalism. I didn't have much hope of finding a solution to my problem. I wrote to cust... See more

Company replied

Rated 5 out of 5 stars

I used the C29 bike for 3500km and appreciate the excellent quality price ratio. I used it for cycle tourism and it works well. I had some little problem but the customer care was really very excell... See more


Company details

  1. Bicycle Store

Written by the company

DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!


Contact info

4.1

Great

TrustScore 4 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(435)

154 reviews in the last 12 months

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Rated 1 out of 5 stars

Rower elektryczny przejechał 156 km

The electric bike traveled 156 km. The brakes needed to be replaced much earlier, the wheels became uncentered within the first day... But after about 150 km of total mileage, the engines started turning off on the uphill sections, so the bike was no longer suitable for use. So how much does it cost to ride a DUOTTS bike for 100 km? In the case of my purchase, the real cost of traveling 100 km is PLN 3,236, i.e. 1 km costs PLN 32.35. These are real savings when purchasing a DUOTTS bicycle! No warranty or service are additional advantages!

Rower elektryczny przejechał 156 km. Hamulce wymagały wymiany dużo wcześniej, koła rozcentrowały się w ciągu pierwszego dnia... Ale po ok. 150 km łącznego przebiegu zaczęło wyłączać silniki na podjazdach więc rower nie nadaje się do użytku. Ile zatem kosztuje przejechanie 100 km rowerem DUOTTS? W przypadku mojego zakupu realny koszt przebycia 100km to 3236 pln czyli 1km kosztuje 32,35 pln. To są realne oszczędności zakupu roweru firmy DUOTTS !

June 1, 2024
Unprompted review
Duotts logo

Reply from Duotts

Cześć,

Przykro nam, że nasz produkt Cię nie zadowolił.

Abyśmy mogli Ci lepiej pomóc, potrzebujemy od Ciebie następujących informacji: numeru śledzenia zakupionego pojazdu, imienia i nazwiska odbiorcy lub numeru zamówienia, abyśmy mogli zweryfikować Twoją partię pojazdu. Powiadomimy nasz personel posprzedażny, aby pomóc Ci rozwiązać napotkane problemy.

Nie mogę się doczekać twojej odpowiedzi

Dzięki!

Rated 1 out of 5 stars

O order over tree weeks 2 bikes and one…

O order over tree weeks 2 bikes and one bike came without a seat and it’s been over 25 days and i can’t use the bike. I Search and i tell to send me one and i pay it and neither that proposal do not want. So guys i announce the autorities and i want my Money back, good luck with the proces , - 50 stars by the way, i wouldn’t recomanded this company ever.

May 13, 2024
Rated 1 out of 5 stars

C29 Battery is Dead, and Customer Service is not Responding

My Duotts C29 Battery is dead just after 4 months. Since all the equipment like the front and back lights and the horn on the bike is relying on the battery, none of them are working as well. Of course, these are electronic components and can fail but the sad thing is that the customer support is not answering my emails and messages. They say that the whole bike has 1-year warranty including the battery but now they are not answering or responding to any of my requests. I can honestly say that I 100% regret buying this bike. Yes, it might look affordable on paper but you are paying a lot of money for a bike that will not work after 4 months.

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Scooter is awesome

Scooter is awesome
Got lots of torque
There are small things that need improvement
There is kick in torque at 80-100% of acceleration switch it should be more smooth
Second is the blinker and horn switch
Blinker/horn switch design and functionality. Should be like the one used in motorcycle (left ,right and middle press to switch off blinkers), because is hard to return blinker switch in middle position when driving, also is hard to press horn fast when need(horn should be same as motorcycle under the blinkers)
Third switching power modes it’s not very simple when driving. Should be figured simple way.
Overall experience with scooter is good, it fell safe, fast and agile. Running on all terrain.
Battery holds few days in urban conditions. 3 charges for 170-180km with normal/fast driving.

April 10, 2024
Rated 5 out of 5 stars

Perfect

The Duotts customer service team is perfect, very responsive. The S26 is an amazing bike, I'm so happy with it!

March 29, 2024
Rated 4 out of 5 stars

It's a great bike

It's a great bike. First of all, it's beautiful! The motors are powerful and the torque is really impressive. The Hydraulic brakes are powerful but not as much as those on the S26, for example. I had to change the handlebars and the stem because the position was not comfortable. I added a suspension seatpost for comfort. The two points that need improvement for this bike to be perfect are: adding a rear light with turn signals, and the start-up is too soft. Then it becomes very powerful. In climbs, even on steep slopes, with the dual motor it climbs easily. Impressive.
I really recommend this bike.
Last but very important, the after-sales service of DUOTTS is the best of all the sellers I've tried. 5 stars.

February 29, 2024
Rated 4 out of 5 stars

User manual.

If u can give a description manual how to instal in do it yourself tyre it will be help. I used 3 zipties and I Squeze the tyre and its easily went on the rim!

February 19, 2024
Duotts logo

Reply from Duotts

Thank you for your support and feedback on our products. We will continue to work hard to improve the quality of our products and services to bring you a better experience.

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Lying about products. Dont offer free refund (you have to pay 100-200€ for shippment, lol).
Never gonna buy anything from them again

February 18, 2024
Duotts logo

Reply from Duotts

We are very sorry that you encountered a problem when purchasing our products, and we are deeply sorry for the unpleasant shopping experience caused to you in accordance with our return policy.

Rated 5 out of 5 stars

A very well thought e-scooter

I like how this e-scooter was designed. It has two strong electric engines. I like how wide and long it is. You can really keep your balance while driving the scooter. Either you are sitting or staying on your feet, the scooter seems to be made just for my height. I am 1,66 cm. Maybe for other people the only three heights for the bar are not enough. I use the longest position while driving on my feet, and the lowest while sitting. And I think most people are taller than me. Also because of how powerful the engines are, it feels like I am on a motorcycle. But because it's just an e-scooter, it feels very light to move around. I mean, it's heavy to lift up and go a few stairs, but not as heavy as a motorcycle would be.

January 5, 2024
Rated 5 out of 5 stars

I bought the D99

I bought the D99
Great scooter its massive its much larger than the pictures,
it has great power its impressive how much power it has!
Its a scooter where everyone will stop to look at
5/5 would recommend

January 5, 2024
Rated 5 out of 5 stars

Doutts C29 ride in Croatia

Cooperation with Suzy was really extremely good. Given that the payment via PayPal did not go through and that the promotion period had passed, she granted me the same discount after the money was returned to my account.
I received the ebike within the agreed period in good condition. Even though it was winter and the temperature was low, I tried the bike. Everything is great, as it was in the reviews I saw on Youtube.
I thank you for everything.

Željko Klepo

December 7, 2023
Rated 5 out of 5 stars

Bat out of hell !!

A technical hitch caused the delivery date to be much longer than anticipated (since resolved I believe) however after 6. wks of doubts and anticipation the bike finally arrived and at that price is incredible ! … I'm 65yrs old ! 57.3kmh on a dirt track without even trembling, that's one hell of a bike.
With 3 buttons easily accessible between R&L thumbs you change from 1 to 7 gears, 1 to 5 power ratios and from 1 to 2 wheel drive which enables you to climb even the steepest hills without even peddling … obviously the battery will not last long under those conditions ! I've only had the bike 2days so I can't say a lot more other than I've rediscovered the pleasure of riding a bike on and off road.
A small problem easily rectified, the chain bounces on the frame chipping the paint so I've cut a piece of rubber hose and fixed it on with cable ties, black on black, hardly shows.
Duotts F26 … in case it's not mentioned !

December 5, 2023

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