Duracell Energy Reviews 

On Boxing Day my batteries stopped charging from the mains which installer told me that this was due to a software update. Duracell did the update and then were all away on holiday for 10 days until 5th Jan. I've logged an incident with Duracell but they haven't contacted me and it still isn't working.
What is the point in paying for a premium product if the company can't be bothered to give some support when they cause a problem.
This is costing me money every day this isn't working as I have to pay for peak rate electricity.

My 3 Dura 5 batteries stopped charging/discharging at 0430 on Christmas morning. My installers tell me several other customers have similar issues and confirmed it is not an installation issue. It appears to be a software update problem. Duracell don't have a helpline over the festive period and no one is responding to any sort of outreach. Update 05/01/26. Company have just informed me that they have made some `setting changes` (presumably undone their software update) and that everything should now be working correctly (it is). No mention of the nine days disruption, stress and additional expense they caused.
Update. Scheduled charging has subsequently failed on 29 March, 12 April, 3 June and 17 June. Reports indicate the failures are widespread.
I'm seriously considering contacting my credit card company and getting them to get my installer to come and get Duracell's equipment and installing something that is reliable. Customer service is non-existant and the regular software failures are passed off as `server errors` with promises to 'learn lessons and do better`. Sorry, this company is a mess and its product is unreliable.

A new Duracell Energy customer with a new install.
I've spoken with the helpline twice now as having problems getting the app connected and wanted to do so before the Christmas /New Year break.
Maja today, and the lady yesterday, were both super helpful, friendly and efficient.
Thank you.

I recently had an installation with a national installer. The install itself went smoothly, but after they left, I realized they hadn’t gone through the app or provided much instruction on how to best use the system. I contacted Duracell, and Charlie guided me through exactly how to use the system and get the most out of it. Without his support, I’m not sure what I would have done, as I’m not great with technology or apps! I will definitely be calling back if I have any further questions or queries. Very helpful and highly recommended!

We use Duracell as our main brand for our Solar installations, they offer the best engineer support out of any other manufacturer we have installed previously

Charlie has been instrumental in providing the support needed for our engineers to ensure we provide the best journey for our customers

Thankyou Maja. Your response was quick, the info accurate and result worked.

Had an issue with the battery not charging and reported it, within 90mins Maja had replied to let us know the issue had been resolved.
Excellent service
Thank you Maja 👍

I had the pleasure of working with Charlie, and I can’t recommend him enough! He has an incredible depth of knowledge and consistently goes above and beyond to help. No matter the challenge, Charlie approaches it with dedication, patience, and a genuine desire to provide the best guidance. His expertise and willingness to assist make every interaction a positive and valuable experience. Truly outstanding!

Ben the engineer on the phone was really helpful understood problem had a solution emailed me the steps to do it, and sent me extra information that was required all in one day. Really efficient service.

Ben from customer support was fantastic and sorted our dura I app problem out in a courteous and professional manner, Ben is a credit to customer support.

I have contacted both Puredrive and Duracell Energy over the past few weeks to get information on extending my battery storage. The responses have been prompt, helpful and informative. I then had an issue following the installation of a second battery due to an incompatibility in the firmware version of the two batteries.
Marc in customer support was fantastic in helping resolve the problem, sending me the firmware update and then talking me through how to install this late on a Friday afternoon. Above and beyond expectation - if only all companies were this responsive and helpful.
Many thanks Marc.

Had solar panels installed recently with little in way of information or instructions. Several small incidents with the system and next to no back up or help from the energy company that organised install. Thank God gor Marc at PureDrive Energy. Following 3-days of system being down with energy company not even responding to emails got in touch with Marc and he had it sorted in 45min video call. Top notch, even highlighted a few "errors" in the install and "advice" I had been given, just wish I had talked to him BEFORE buying. Can't recommend him or PureDrive enough.

Just got my solar panels fitted and needed help with the app settings, Maja at Duracell was really helpful, answered all of my dumb questions and was professional enough to get confirmation from a colleague when she was unsure of a specific 100% answer. Very pleased with her knowledgeable, pleasant and helpful attitude.

I had a problem with the Duracell app setting it up I have to say the people at Duracell went out of their way to sort out my problem by email and phoning me directly to discuss the problem,particularly Maja who always returned my emails thanks once again guys you were brilliant regards Eddie

I have spent a lot of money on my solar system and I cannot get anyone to contact me when it has gone down
4hrs have passed now with no contact. I went with Duracell for reliability and great customer service. Currently unimpressed
24hrs later and still no contact

I recently contacted Pure Drive Energy Ltd with a query about a problem with my Duracell solar system. I spoke to Maja and found her customer service excellent - she listened to my problem, repeated back to me to make sure she had fully understood, then advised me what needed to be done to resolve the issue. I felt I was valued as a customer - thankyou!

Was having problems with my Duracell App not working contacted Duracell Energy & Maja had me up & running in no time at all well done.

New customer, downloaded the app but nowhere to register using my iPhone?

I had 16 panels and Dura 5 inverter installed summer 2025. The system was working well and was generating up to 30 Kw a day. The software on the apps and the ability for the inverter to stay connected to the internet are terrible though. For the first few months the app would constantly tell me that the inverter was offline. SolarFast told me this was due to my internet connection constantly dropping out. I placed a booster next to the inverter and checked with Starlink that there were no drop outs. It still keeps losing signal though. Very frustrating seeing as I work away from home for weeks at a time. As we entered Autumn the batteries would not charge up during the night. I contacted SolarFast on several occasions to be told that it was set up as it should be until after about the 4th call I was told that it was set to the wrong company (Octopus) and eventually started to work. As of now it has lost connection yet again and is also not charging at night. I am away from home and not able to reset it. I am starting to doubt that I have made the right purchase due to constant drop outs and unreliability of the inverter to charge up as programmed.

This was a very good experience. Tyla and Nilesh were on time. Very efficient and helpful. A pleasure to deal with. Many thanks.