This is a disgraceful company. I placed an order on 14th June which has not arrived. I've contacted them to ask what's happening but get no information other than an automatic reply telling me they'... See more
Company replied
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See what reviewers are saying
V poor bordering on the dishonest in my opinion. Dustdeal have not delivered my order nor provided any updates having taken full payment from my card. They only say they will use ‘best endeavours’ to... See more
Company replied
I read rather a lot of poor reviews, so initially I was more hopeful than optimistic. Actually, the delivery was swift, the goods were of high quality, and well packed. No demand for any import tariff... See more
First of all, the company is reliable. He makes every effort to ensure that the customer gets what he ordered. I am full of admiration for her professionalism. I recommend using their services. It has... See more
Company details
Written by the company
DustDeal.com sells High Quality Dust Bags en Vacuum Cleaner Accessories at low cost!
Contact info
Freddy van Riemsdijkweg 6a, 5657 EE, Eindhoven, Netherlands
- info@dustdeal.com
- dustdeal.com
My order is 954328281
My order is 954328281. I only received their email when I made the purchase on 27/05/ 2024. It said they will deliver my items as soon as possible, no estimated date and no phone number I can contact. I opened two tickets(the only one way to try to contact them) to request a delivery date but they ignore me completely.
I can't blame anybody as is my own fault for not reading the reviews before give them the money.
May 27, 2024
Unprompted review
Reply from DustDeal.com
Dear Carmen,
I am very sorry to hear you encountered difficulties when trying to contact us. Sadly, we are currently receiving a large amount of inquiries, meaning it took us longer to get to your tickets. Our sincere apologies for this.
I would like to confirm your order was shipped out to you on 28-05-2024. Normally, orders should be delivered within 1-2 weeks.
I just checked your tracking information, which our customer service team shared with you via your ticket yesterday. Your order should have been delivered earlier today. If this is not the case, could you please let us know? Then, our helpdesk team will gladly try to find a solution for you!
Kind regards,
Team BatteryUpgrade
Ordered an item as a gift
Ordered an item as a gift! Order 527287448! Had zero communication when I have emailed chasing it and sadly I feel it wont turn up in time or at all! Would be helpful to get some communication as the £50 left my bank!
May 23, 2024
Unprompted review
Reply from DustDeal.com
Dear Keri,
We are very sorry to hear you have still not received your order. Unfortunately, the item you ordered is currently out of stock, and is therefore still not shipped out. This was also indicated on the product page at the time of ordering, but we are saddened to hear this was not clear to you at the time of purchase.
We are currently cancelling your order upon your request. We will refund your purchase as swiftly as possible.
Kind regards,
Team DustDeal
I’d reconsider ordering from them
I should have researched a bit more before ordering. I have ordered a BQQ Daddy grill set the 17/4 and the money was taken immediately from my account. However I have never received a tracking number or any other confirmation that my order has been sent when it will arrrive, not even a form of information of which delivery company will deliver it. On the website there stands 2-7 weekday of delivery, when I contacted them they wrote back it can take up to 2-3 weeks of delivery. When I asked to a trcaking number they didn’t write back. I have contacted them many many times for any kind of informatiom about where my package is located but nothing. They wrote back that I should be paintent until the 23rd of May, but my patience have expired the week after ordering. My package did arrive today… however it came from Slovakia, with priority stamps.. The whole business is very confusing, you have a danish website, with a dutch warehouse location but send the package from slovakia?! I will avoid ordering from them again as this whole process was ridiculous.
May 22, 2024
Unprompted review
Reply from DustDeal.com
Dear Diana,
We are very sorry to hear it took such a long time for your order to arrive. I would like to clarify the situation.
Your order was indeed sent from our warehouse in the Netherlands. We are a relatively small company, so to keep shipping costs as low as possible for our customers, sometimes parcels have a stopover at another country. In your case, your order was first sent to Slovakia.
We use priority shipping on all our parcels, to ensure they arrive as swiftly as possible. Sadly, due to the unpredictable nature of international shipment, some parcels get delayed beyond the expected shipping time cited on our site. Our sincere apologies for this.
We completely understand this might have been confusing to have found listed on your parcel. However, we hope this clarifies the situation! If you have any further questions, please reach out to us again via your ticket.
Kind regards,
Team DustDeal
Very good item!
April 19, 2024
Unprompted review
They take the money
They take the money, do not respond to inquiries, and do not deliver the goods!
May 20, 2024
Unprompted review
Reply from DustDeal.com
Dear Jarmo,
We are very sorry to hear you have still not received your order. The parcel has been shipped from our warehouse in the Netherlands on 06-05-2024. Therefore, your order should have arrived by now.
If you have still not received your order, could you please reach out again via the ticket you previously created? Then, we will try to find a suitable solution for you.
Kind regards,
Team DustDeal
They have my money and refuse to send me the part
I ordered a part. It was the wrong size. I posted it back to them which cost £10 for a £20 part!. I ordered the correct part and paid them more money. They have not sent me the new part. So they have my money and their part back and it cost me £10 in postage. You can't phone them and can only send emails from their website. They now ignore my messages. Dreadful company. Total Rip Off. AVOID
May 17, 2024
Unprompted review
Reply from DustDeal.com
Dear Rupert,
We are very sorry to hear the purchased product turned out not to be the right one for you. Sadly, we indeed do not reimburse shipping costs, as is also noted in our Terms & Conditions. The alternative hose was more expensive; this is why we had to ask you to pay this price difference.
Sadly, our RMA department has not yet received the return shipment. Sometimes, this can take a little while. However, if you could provide our helpdesk team with some proof of shipment (like a receipt from the postal office or a tracking link) this will allow them to ship the new part to you as swiftly as possible.
I hope this sheds some light on the situation! If you have any further questions, please feel free to contact us again.
Kind regards,
Team DustDeal
Bad service
I'm still waiting for my product since 2nd of may. I've tried to email them but have had no response. When I track my product it says shipped but no tracking details and no follow up emails. AVOID
May 14, 2024
Unprompted review
Reply from DustDeal.com
Dear Rebecca,
Sadly, we have not been able to find the order you are referring to. If you would still like assistance with your order, could you please provide us with your order number?
With this additional information, we will happily help you further!
Kind regards,
Team DustDeal
DustDeal Good Value
DustDeal supplierd the products at the right price and although posted from Netherlands they did not take long to arrive.
April 8, 2024
Unprompted review
176843652 this is my order number…
176843652 this is my order number placed through my company and the day was Sat, Apr 20, 12:34 that they send me the message but i've received nothing since then. Please inform me for the order because i tried and send you an email at Wed, May 1, 2:06 PM and havent received any information. Please contuct us to get a refund of send us the tracking number and the parchel
April 20, 2024
Unprompted review
Reply from DustDeal.com
Dear Mary,
It seems Taxydromiki has delivered the parcel to a postal office near you, instead of to your home address. We are very sorry for this.
My colleague from our customer service team has sent you the tracking information a few days ago. Hopefully, you have been able to pick up the parcel.
If there are any further issues, please do not hesitate to reach out again. Our team will gladly try to find a suitable solution for you.
Kind regards,
Team DustDeal
Excelent price-quality ratio.
Excelent price-quality ratio.
Excelent customer service and transport.
April 2, 2024
Unprompted review
My order is 161204044
My order is 161204044. I only received their email when I made the purchase on 19 Apr 2024. It said they will deliver our items as soon as possible, no estimated date and no phone number I can contact. I sent them an email on 29 Apr 2024 and they did not reply at all. I want my items or money back.
I should review the comments before ordering next time.
====================
Updated status
I finally got my items on 2 May 2024. Thanks for dustdeal customer team.
April 29, 2024
Unprompted review
Reply from DustDeal.com
Dear Chong Siu Yung,
We are very sorry to hear you did not receive your order. I notice you already have gotten a reply from our customer service team. I just checked the status of your order, and your order has been delivered yesterday according to Evri.
If you have not received this parcel, please reach out to us again. Then, we will try to find a suitable solution for you!
Kind regards,
Team DustDeal
no contact regarding delivery
no contact regarding delivery, they do not respond to emails. I haven't known what's going on with my order for 3 weeks. I won't order anything there again. I do not recommend
April 25, 2024
Unprompted review
Reply from DustDeal.com
Dear Patrycja,
Sadly, we could not find the order you are referring to. We requested the additional information via this review, but we did not receive an answer. Therefore, we unfortunately cannot give you more information concerning your order. Our apologies for the inconvenience.
If you have not done so yet, please contact us via: https://www.dustdeal.com/contact.php. Then, our customer service team will answer your questions within a few working days.
Kind regards,
Team DustDeal
Resolved the problem with twice lost package
My order number is 140025765. I have made my order on January 5th. After 20 days of receiving an email that my package has been shipped, I wrote them an email and was told to wait until February 9th. Unfortunately, it skipped my mind because it was ordered for a third person. It occured to me today that the package was never delivered, so I went through the emails to find a tracking number to check where the package got stuck, but realized I never received a tracking #. I wrote them an email, asking to know the location of the package, because they kept my money and I have the right to know. If they resolve the issue, I will update the review, but if I don't, know that it means it's at least a half-scam. Looking through the reviews, it seems like there's a chance you will receive your items, but too big of a chance that you won't. Their web page only displays the 4 and 5 star reviews, at least I haven't been able to find an option to filter them.
**************** UPDATE **************
Over the course of a month, I have exchanged a few emails with very polite Noa from customer support. First I agreed with them re-shipping the items, but contacted them again after about two weeks because the second package didn't arrive either, so they offered me a full refund which I accepted. After a few days, I received the refund and the package arrived as well. Keeping the refund for all the time I spent on emails 😄
April 17, 2024
Unprompted review
Reply from DustDeal.com
Dear SB,
We are very sorry to hear your parcel was never delivered. Normally, our packages should be delivered within 1-2 weeks, so your order should indeed be delivered by now.
I have just checked your order. It seems a reshipment has already been shipped out a few days ago (20-04-2024). Therefore, we hope you will receive your order shortly.
If you do not receive it within 1-2 weeks, please feel free to contact us, so we can try to find a different solution for you.
Kind regards,
Team DustDeal
Excellent service very efficient and…
Excellent service very efficient and excellent product.
March 8, 2024
Unprompted review
Sadly not a good experience so far due…
Order 314657540
Sadly not a good experience so far due to complete lack of communication regarding my order I made 10 days ago. I have emailed the company twice but no response. Have had to order the dust bags elsewhere in the meantime. Very disappointed!
March 30, 2024
Unprompted review
Reply from DustDeal.com
Dear Heli,
Sadly, we are currently receiving a lot of emails. Normally, we answer our emails within 24 hours, but it unfortunately took a few days until we read your messages. Our sincere apologies for this delay.
We would like to confirm your order has indeed been shipped out on 01-04-2024, and it seems a colleague from our customer service team has sent a tracking link to you. According to this trace, your order should have been delivered today.
If you would like to return the bags, this is possible of course! In this case, please reach out via email again, so we can send you the corresponding procedure.
Kind regards,
Team DustDeal
Ordered some vacuum filters
Ordered some vacuum filters, never arrived and they took the money from my account.
Tried to contact customer support several times but never got a response back.
Their website should be taken down!!
April 1, 2024
Unprompted review
Reply from DustDeal.com
Dear Ju,
Sadly, we are currently receiving a lot of inquiries. We always strife to answer questions within 24 hours, but it unfortunately took us a couple of days to get to your email. Our apologies for the inconvenience.
Your order has been shipped out a few days ago, on 04-04-2024. We are a Dutch company shipping from the Netherlands, and most orders to Portugal arrive in 1-2 weeks. Therefore, your order should arrive shortly.
It seems our customer service team just replied to your question! In the reply we sent you, you can find more information about your order status, as well as tracking information for your order.
If your order does not arrive, please reach out again, so we can find a suitable solution for you.
Kind regards,
Team DustDeal
Filters never received, but the money has been taken form my account.
Order 757977736.
Dustdeal.com claims they shipped the filters 2x, but we never received anything. Now they say the limit for complaining has been exceeded..... So they have denied my claim.
They took my money 3 months ago, and they cannot even send me a receipt from the shipping company confirming me that the filters were delivered to us.
I will never buy anything from this site anymore!
December 12, 2023
Unprompted review
Reply from DustDeal.com
Dear Martin,
We are very sorry to hear you never received your ordered products. We completely understand how frustrating it has to be to not receive your ordered goods.
We indeed shipped the filters to you twice: once in July, and once more in October. As stated in our Terms & Conditions, we sadly cannot handle complaints regarding non-delivery for shipments older than 3 months. We are usually quite lenient around this measure, but after 5 months we can unfortunately no longer check the whereabouts of your latest shipment.
However, since your order has already been lost by the postal service once, we might be able to make an exception. Our customer service will contact you as soon as possible.
We hope we will be able to find a suitable solution for you.
Kind regards,
Team DustDeal
Achtung!
I have placed an order. no confirmation of what exactly I paid for. there is no information when the goods will be delivered or at what stage the implementation is. there is no contact with the company except the helpdesk, which does not work.
April 5, 2024
Unprompted review
Reply from DustDeal.com
Dear Marek,
We are very sorry to hear you did not get a confirmation of your order.
We sent you a reply to your ticket on 05-04-2024, containing information about your order status, as well as the tracking information of your order. We are very sorry to hear you have trouble opening this reply.
A colleague from our helpdesk just sent you this reply via email. If you still experience any issues with the ticket system, please continue your correspondence via email. You might receive an autoreply, but we will make sure your emails are read.
Our sincere apologies for the delay in your order. We hope you will receive your ordered products as soon as possible.
Kind regards,
Team DustDeal
The experience with the company was…
The experience with the company was very good. committed and attentive. No delays . We would definitely buy again and recommend the company.
February 19, 2024
Unprompted review
Product off the market
The company has exactly what I need in terms of products for a reasonable price and delivery is made quiet fast. Their website is also very simple to use which makes it easy to order the exact product. Their variety is enormous specially for product that we can no longer find on the market.
February 26, 2024
Unprompted review
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