dwarvesshoes.com Reviews 147

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising the high quality of the materials and craftsmanship, often highlighting the comfort and unique style of the footwear. Many people appreciate the excellent customer service, describing it as responsive, helpful, and efficient in addressing their inquiries and needs. However, some customers experienced issues with their orders, including incorrect sizing and delayed delivery. A few people also reported receiving products with a strong chemical smell or finding that the quality of the leather was not as expected, leading to concerns about durability.

What people talk about most

Product

People report positive experiences with product, praising the quality, comfort, and unique styles. Many... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Order

Customers had ambiguous experiences with their orders. Many expressed satisfaction, praising the efficient... See more

Customer service

Clients share positive opinions on customer service. Many customers describe the service as excellent,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dw... See more

Rated 5 out of 5 stars

I recently purchased three pairs of shoes from this store, and I couldn’t be happier! Each pair is unique, beautifully designed, and made with top-quality materials. The comfort is unmatched — I can w... See more

Rated 5 out of 5 stars

I’ve purchased from Dwarves before for a pair of horsebit chunky loafers and they are incredible. I could not find a similar shoe of that quality and design anywhere else. They are durable, made with... See more

Rated 5 out of 5 stars

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful rea... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Leather Goods Store
  6. Footwear Wholesaler

Written by the company

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

147 reviews

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Replied to 80% of negative reviews

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Rated 5 out of 5 stars

I’ve purchased from Dwarves before for…

I’ve purchased from Dwarves before for a pair of horsebit chunky loafers and they are incredible. I could not find a similar shoe of that quality and design anywhere else. They are durable, made with genuine leather, and last forever. If they ever restock the horsebit loafer in brown, I would buy immediately.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Unique style of shoes

I like to find common sense fashion that is out of the norm. Fashion I will not see on five other people. Dwarves shoes provides great comfort, excellent craftsmanship and quality shoes. Most of all I like the unique styles of Dwarves shoes. I will be purchasing another pair or two.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Finally, a perfect pair of shoes

Just a bit of prehistory first: I was looking for a comfortable pair of shoes for work at the office and I always gravitated towards something with a bit of an edge to it while still looking formal. I have gone through the time-consuming process of searching both online and at the stores but unfortunately had to return the shoes I'd purchase - even when they looked fine, the fit would disappoint.
And then my friend showed me the website for the Dwarves shoes. They got my attention right away: every pair looked so stylish and unique. I ordered a pair of vintage square-toe 60-mm block heel Mary Janes in wine red . The moment I put them on, I knew they were IT. They felt so comfortable that I didn't want to take them off: the insoles are padded to support the arch and the ball of the foot, so they feel super comfortable even after a full day at work. And I always get compliments on them! So, yeah - I'm a fan.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

I have always wanted a pair of dwarves…

I have always wanted a pair of dwarves shoes. I made the mistake of ordering the wrong size! The customer service team was nothing but AWESOME! I will absolutely be ordering more pairs in the CORRECT size! Thank you Dwarves!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Shopping with dwarveshoes has been a really great experience for me. Tina has been super responsive and helpful in getting me just the right shoes.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

I just got the shoes that I’ve been…

I just got the shoes that I’ve been waiting for. I really do love it and the leather is really good and soft my feet didn’t hurt. The only problem is the size .
It’s too big for me . I think their sizes is kinda big. I end up returning but I’m getting a new size. And I’m getting another one which is the Mary Jane style. They got lots of style that you can choose from. Can’t wait for my new order. Love it!
10 stars. Keep it up Dwarves for making that kind of shoes!!!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful craftsmanship

Classic Elegant Chelsea Boots Mid Heel Back Zipper Boots For Women Square Toe in Black/Brown Size 7. I have been perusing the Dwarves Shoes website for a year hoping to find the perfect pair of boots, and I think I have found them. The boots are beautifully made and neatly packaged, and the shipping time was reasonably short. According to the size chart my measurements corresponded to a size 7, but I did have to exchange for a half size up so I could wear a thicker sock. They were surprisingly comfortable even straight out of the box and are absolutely stunning and elegant. Overall I am very pleased with the quality of these boots and am excited to receive my new pair and begin wearing them.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered shoes for my granddaughter

I ordered shoes for my granddaughter, they arrived on time but were a little large. I contacted dwarves, they immediately contacted me with easy to follow return/exchange instructions. Very impressed with customer service.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

With some initial reservations

With some initial reservations, I ordered a pair of shoes that, once received, discovered that I ordered a size too small. I was amazed at the quality and workmanship and loved the shoes, but they did not fit. I contacted dwarves and explained my dilemma. They promptly agreed to replace them with the right size with simple return instructions. I will be ordering more shoes now that I have seen the quality and service rendered me.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE these shoes

Dwarves makes the most beatiful high quality shoes, they are geniune leather, they fit so well, and they last a long time. The shipping is also fairly quick for a handmade shoe. I would highly reccomend these shoes to anyone who is looking. They really are high quality.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

i always have a positive experience…

i always have a positive experience when ordering shoes. Timely delivery. And recently, an order I placed was out of stock. They notified me immediately and I was able to choose another option. Again, always great service and high quality shoes.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

2 pairs, pleasantly satisfied

I got 2 pairs of shoes from Dwarves. When I wear either, I get SO many compliments. They are comfortable and so well crafted. I think this is going to be my forever go-to shop for fancy and casual shoes. I especially love their vintage pairs.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

The shoes I ordered arrived carefully…

The shoes I ordered arrived carefully packaged with protected sleeves, toe shapers, and other wrapping. They are beautiful, comfortable, and fit beautifully. Also, customer service responded quickly to questions I had with the information I needed. I think Dwarves is an interesting shoe company offering something unique and well-made.

July 30, 2025
Unprompted review
Rated 4 out of 5 stars

I would purchase shoes again

I would purchase shoes again. It did take 3 weeks or so, but knowing that now makes it easier on me later.
The smell was nothing as dramatic as some of these reviews want to uphold.
I'm really happy with my purchase.

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

ankle boots

Received the ankle boots today. Quality looked good but the chemical smell was absolutely horrible! Instant pounding headache as soon as I opened the box. Had to put the boots outside and throw away all the packaging. My hands even smelled of this horrible chemical after touching them. It’s a very toxic smell! Finally decided to toss the boots instead of returning them (i.e., to prevent them from being sold to another woman who would have been exposed to this toxicity).

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Five-Star Experience

Five-Star Experience – Exceptional Service and Beautiful Shoes

I’m thoroughly impressed by both the quality of the product and the outstanding after-sales service I received from Dwarves. Not only are the shoes beautifully crafted and true to the images shown online, but the team went above and beyond to ensure I got the perfect fit.

They took the time to guide me through the sizing process- even inviting me to share photos to help determine the right size, which made all the difference. Their communication was prompt, clear, and incredibly helpful, with practical advice on how to measure correctly and manage returns or exchanges if needed.

It’s rare to come across a company that combines aesthetic excellence with such genuine customer care. A truly seamless and thoughtful experience from start to finish. Highly recommended!

July 2, 2025
Unprompted review
Rated 4 out of 5 stars

no problems with payment and delivery

it was easy to order on dwarvesshoes.com and i had no issues checking out and making payment. my shoes were delivered as they advised and are very nice. i have not had any issues where i had to contact the company...so i guess that is good sign. i love my new platform oxfords.

May 17, 2025
Unprompted review

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