Dwell Leeds Reviews 

3
TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

3 reviews

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3.9

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(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

WORST 6 MONTHS OF MY LIFE!!!!

I had a 6 month tenancy with dwell and this has been the poorest experience I have ever had from any estate agents. They lacked professionalism, lied and did not care about the issues such as pest, rats the size of a cat running around the place, toilet blocked and excrement spilling all over. Finally when they called a pest guy out after nearly a year it was originally raised because we had to threaten them to report them to council they did something. Compete nightmare. Bb went down after place infested with flies due to dead rat corpses rotting away in the summer heat. ADVISE TO ANYONE STAY AWAY FROM THEM!!!!

August 25, 2020
Unprompted review
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Reply from Dwell Leeds

Hi Gillian, I am sorry to hear you had some particulalry unpleasant issues during your stay. I can see that the a report of rodents was first made to us on the 26th September last year and works were insstructe to deal with this on 1st October. We had no further feedback from you so my colleage asked your housemate if any further sightings had been made since the contractor attended and the response was no, no further evidence of rodents had been seen. It wasn't until the 15th June the folloeing year that another incident of rodents was reported and again and on the 19th June a pest controller attended to deal with the issue wherre it was found they were coming in from a neighbouring property. Folloing pest control we sent a professional cleaner as a follow up measure. Similarly when you reported that the toilet was blocked we had a contractor on site the following day to unblock it for you. We note that your last month's rent has not been paid. If you have any further feedback, please feel free to contact us directly. Many thanks

Rated 5 out of 5 stars

Excellent customer service

Received first class customer service from Jayne in this store.

I have visited the store twice now and each time Jayne has gone out of her way to provide me with an excellent service.

Great products with very good staff - I will definitely be back to purchase more items!

Thank you Jayne 👍

December 17, 2016
Unprompted review

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