Ordered impact wrench, dispatched nearly straightaway & had it next day. Great service highly recommend. Great tool & plenty of power & at reasonable price.
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Easy to deal with, good value and good customer service. The only thing that let them down was the delivery company they used. Eventually got my delivery today 12 days after it was shipped. Michael in... See more
Really impressed with fast delivery. Had an issue with one of the batteries for my strimmer. I sent an email and someone responded in less than 24hrs. They scheduled a collection for the next day for... See more
Easy ordering and prompt delivery. Product (hose on a free-standing reel) arrived on time and was exactly what was ordered. Good quality and robust so happy to pay the asking price. Delivery perso... See more
Company details
- Tool Store
- Air Compressor Supplier
- Construction Machinery and Equipment Store
- Drilling Equipment Supplier
- Fastener Supplier
- Welding Supply Store
Written by the company
Welcome to DW Toolshop, established in 1977 and grown to be one of the UK and Irelands largest independent tool and equipment retailer. FREE delivery available. Great savings on top brands of Power Tools, Hand Tools, Garden Machinery and Workwear.
Contact info
160 Moira Road, BT294LR, Crumlin, United Kingdom
- customerservice@dwtoolshop.com
- dwtoolshop.com
Value for money quick delivery
October 27, 2023
ordered large garage storage set
ordered large garage storage set, after they missed the delivery dates i have now been trying to contact dw for updates with no reply for over a week have had to now go through paypal to get answers or money back not good service
October 11, 2023
Unprompted review
Poor communication and hold no stock as described
Selected due to items being in stock with delivery in a few days.
Poor communication and had to be chased several times for delivery date. Finally booked delivery for 14 days after purchase and then had to rearrange as I was on holiday as items were expected much earlier. Items came from other supplier and not DW.
Had to deal with main supplier myself to confirm delivery date and tracking number.
Very disappointing and won’t use again.
October 25, 2023
Very impressed with the item
October 24, 2023
DW great EVRI rubbish
As far as DW toolshop side of things went it was excellent.goods as described
..but very awkward to find a phone number have to communicate via e mail.There was a downside they helped sort out though.i was not aware they used EVRI aka HERMES as courier .as usual they failed to deliver saying no one in and no safe place to leave it .pardon We in all day .then two days later said we delivered on Saturday.really.they did drop it off later Monday but left in safe place on front doorstep right next to pavement in rain we again were 10 ft or so away from door .they never rang bell or knocked .personally I have not dealt with Hermes for years they are useless
October 24, 2023
Absolutely superb in every way
Absolutely superb in every way, extremely fast delivery as well
October 9, 2023
Very good service
October 9, 2023
Stop emailing me for a review.
October 9, 2023
Reply from DW Toolshop
Hi Paul,
I apologise for any inconvenience you've experienced regarding our review emails.
These emails are automated by Trustpilot whose service we use to collect customer experiences post purchase of using our online store.
You can unsubscribe from these emails at the bottom of the emails at any time. However, I've went ahead and unsubscribed your email address from our review requests, so you shouldn't receive any more emails of this nature.
Kind Regards,
DW Tool Shop
Product review
Product despatched and delivered very quickly and was exactly as described!
October 3, 2023
👍👍👍👍👍👍👍👍👍👍
October 4, 2023
the worst customer service
Later edit: I editing this review after a month from posting to confirm that no one got in touch back, my unit hasn’t been replaced or any sort of compensation provided. You can also check their nice response below, this equals to zero since they actually haven’t assisted at all!
——————-
This has been the worst customer experience possible. It’s been almost 2 months now since I got delivered a £3000 worth storage system from them. One of the draywer units has arrived damaged and so far no one has sorted this in any way. Some assembly parts were missing as well, but not of major need to us and didn’t bother to even tell them, but the damaged unit needed atrention. I said I was happy with replacement or some discount for the damage, but everytime I get in touch I am being advised that by next week the issue will be resolved. All emails I got are from someone named Michael, not even a sirname in his email signature, and although I tried to speak with someelse I had no luck. Delivery was made in about 2 weeks from when I placed the order and although I’ve asked to know the day of delivery and time if possible, as I wasn’t at the addess all the time, I randomly got a call on day that the delivery was at the address, without any heads-up… I would 100% recommend to avoid them and the husslw. If you’re lucky and have no issues, all good, but if something happens, they don’t seem to care.
October 27, 2023
Unprompted review
Reply from DW Toolshop
Hi Bianca,
We are truly sorry to hear about your disappointing experience, and we sincerely apologise for any inconvenience you've faced. It is clear that we have fallen short of your expectations, and we deeply regret the frustration this has caused you.
First and foremost, we want to address the issue with the damaged drawer unit. This should have been resolved promptly, and it's unfortunate that it has not been. We are committed to making this right for you. Please be assured that we are taking immediate action to ensure your damaged unit is replaced by the supplier which it is supplied from directly and will update you directly on this within 48 hours.
In regards to communications I can see our team have given you updates as & when they have been available from the supplier, however it is clear the information has not been satisfactory due to continued delays. I do note an email was sent to inform you delivery would take place within 24/48 hours - due to the size and weight of these units tracking numbers are not available as they are delivered on pallets by logistic/freight companies.
We do appreciate you taking the time to leave us feedback and we will work hard to rectify the points raised going forward.
Kind Regards,
DW Tool Shop
I definitely will order again from DW toolshop
I ordered one Fiskars utility knife. Everything were ok, delivered on time, safe packing, tracking number etc. All good! Definitely will order again!
October 2, 2023
Very quick delivery
October 12, 2023
Snickers trousers 6241
Had what I wanted in stock. Fast dispatch. Fast delivery. Happy customer. Will return for more
October 11, 2023
V good service
September 25, 2023
Everything as advertised
Everything as advertised, including delivery time and item
September 25, 2023
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