DX Reviews 

180,694
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 41,110 reviews, reviewers had a great experience with this company. Many consumers frequently mention that the delivery team is exceptionally polite, friendly, and professional throughout the entire process. People deeply appreciate the clear communication, noting that drivers frequently call in advance and arrive precisely on schedule. However, some customers also noted frustrating delivery delays and recurring instances where scheduled time slots were missed completely. Reviewers additionally reported receiving battered boxes with broken items or missing parts inside the packaging. A few consumers felt deeply let down by poor tracking tools and a lack of proper updates when things went wrong.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, balancing between efficiency and major delays.... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and helpful nature of the... See more

Service

Users describe positive interactions with service, highlighting efficient and friendly experiences overall.... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a split opinion on items received.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The drivers were fantastic and went over and above to deliver to our garage. The packaging from the seller however was awful and unsafe which resulted in the machine being dropped. Maybe if DX recei... See more

Company replied

Rated 4 out of 5 stars

Nothing wrong with the inner protective packaging and could see no damage to the rads. Delivery was on time and courteous. But, outer Box of both radiators were tatty. Both had an imprint of a boot... See more

Company replied

Rated 4 out of 5 stars

Delivered on time, a negative which is not their fault but why pay for a 2 man delivery to only get it as far as your doorstep

Company replied

Rated 4 out of 5 stars

It was easy to track the order and I had confirmation in the morning of the estimated delivery slot. However they were running late and my item was delivered about 30 minutes after the end of the 2... See more

Company replied


Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Courier Service
  4. Delivery Service
  5. Shipping Company

About DX

Written by the company

DX is a leading provider of logistics solutions, supporting business and residential customers across the UK and Ireland. With a heritage dating back to 1975, DX has grown into a multi-service logistics business, offering a comprehensive portfolio that includes Parcel, Freight, Document, Fulfilment, Final Mile and SameDay solutions. The company combines national scale with service precision, helping customers manage complex supply chain needs, from first mile collection to warehousing, scheduled and express delivery, and final mile fulfilment. Its network is built to serve sectors where timing, security and reliability are critical. Today, DX operates from over 100 sites and employs more than 5,000 colleagues. The business is focused on expanding its reach, enhancing its service proposition and investing in the technology, infrastructure and talent needed to deliver long-term value for its customers.
You can find out more about us by visiting our website.

Contact info

4.1

Great

TrustScore 4 out of 5

181K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(180,694)

38,869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

perfect,recieved a phone call when…

perfect,recieved a phone call when about 10 minutes away with my delivery. Carried them through to the passage without any damage. Pleasent lads who couldnt do enough. Have had deliveries before from DX without any issues.

September 4, 2026
Rated 1 out of 5 stars

My delivery was scheduled for today

My delivery was scheduled for today. At 10.11 am I received a call for delivery, I wasn't able to attend first call as I was on a meeting. At 10.17 am I received the 2nd call, I was asked to come outside where they were parked. When I met the driver, he was rude and wanted to drop the two big boxes weighing 60 kgs on the road. When I asked how I could carry both. They were just rude and inconsiderate saying they have to go another delivery and was not ready to listen. So I left without collecting the parcel. Now I missed a delivery even though I met the driver.
Its a two person delivery and delivery charges was paid exclusively for this.

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Im sat here looking out of my window…

Im sat here looking out of my window while tracking a package that was due to be delivered today. The tracking shows that the courier is only two streets away. So I sit waiting patiently.

The next message I recieved was, Sorry we were unable to deliver your package, please arrange another delivery day....!

DX has my number. Are their couriers unable to phone or text people? If you cant find an address... phone. That's why I gave you my number!

From what I can see absolutely no attempt has been made to deliver anything. The driver just couldn't be bothered. Its not even a big package.

September 4, 2026
Unprompted review
DX logo

Reply from DX

Dear Christopher,

Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback are very important to us and we are always striving to improve our service. I will pass your feedback to the delivery depot.

If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.

https://direct.lc.chat/15702321/

Live Chat is open Monday-Friday 9am-5pm and Saturday 9am-2pm.

Kind regards,
DX Express

Rated 1 out of 5 stars

Didn't try to deliver and then claimed we weren't in to hide their mistake.

The tracker showed they spent the whole afternoon around Bexley, about 10km away from us, and never came anywhere near our town. When our time slot passed they then marked it as undeliverable. I spent the whole afternoon watching out of the window and our Ring camera also shows that no delivery was attempted.

We now have a kitchen renovation starting on Monday with none of the necessary items delivered and DX say they can't reschedule until mid October.

If you run out of time for your deliveries, be honest and reschedule, do not tell obvious lies.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Failed to deliver the full order

I had an delivery including two boxes, Failed to deliver both boxes and have been extremely slow at following up and rearranging the delivery of the missing item with the supplier, causing me to be out of pocket.

September 2, 2026
Rated 1 out of 5 stars

Dreadful missed delivery the card has…

Dreadful missed delivery the card has totally inaccurate information yuo cant talk to anyone its all AI or chat and you cant get the parcel redelivered - DX have lost Viking thier business in the future

September 3, 2026
Unprompted review
DX logo

Reply from DX

Thanks for the review Alastair. Please accept our sincere apologies for the issues you are encountering. We have found your chat on our archives. We have escalated and asked someone to look into this for you, they will contact you directly.

Thanks
The DX Social Team

Rated 5 out of 5 stars

Lovely guys

On time, the guys were very nice and well presented and dealt with the packages efficiently and carefully.

September 4, 2026
Rated 2 out of 5 stars

Parcel left on the doorstep without…

Parcel left on the doorstep without even a try to ring the bell or knock. I understand that delivery persons are always in a hurry but just a ring or knock would have alerted me to the fact it was here.I am not attached to my phone to monitor during which time it could easily have been taken. A very curt response from DX suggesting that on future orders I could use an other service!

September 2, 2026
Unprompted review
DX logo

Reply from DX

Dear CraftyB
Thank you for your review. We are sorry to hear that we have fallen short of your expectations on this occasion. Your opinions and feedback is very important to us and we are always striving to improve our service. I will pass your feedback to the delivery depot.
If we can be of any further assistance the best way to get in touch is via our live chat portal on the link provided.
https://direct.lc.chat/15702321/
Sorry for any inconvenience caused
Sandra

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