Dxracer Europe Reviews 

I ordered a DXRacer Pro R131-NW and honestly, it’s an incredible chair built with quality components. The comfort is exactly what I bought this chair for, with the pro series difference being the higher back height. The lumbar and neck rest supports are invaluable and make working 9-5 almost enjoyable!

Unfortunately I had to wait over 2 weeks for delivery with no communication and not a single apology. I was informed vehicular failure was the cause for disrupted delivery, but basically that was a me problem.

Would I recommend DX Racer to a friend? Unfortunately due to my delivery fiasco, I would not put any trust in their ability to deliver on time and their customer service does not reflect the quality of their products. It’s a shame because I would recommend the chair to anyone and everyone, it’s a proud centre piece in my office.

I bought a DxRacer 5 through Amazon. The chair has the lever of the armchair broken from factory. Amazon requests me to return it. As it has no sense, I have contacted directly to DxRacer Europe to request just a new lever, not a complete chair. They have answered to me that they do not recognize the model, but the funniest thing is they have send to me links to buy a new armrest in it's webpage.

My counseil is: don't buy in Amazon there is a strong risk that you receive returned products. And do not buy any DxRacer products, they do anythig to avoid recognize any faulty product. If you search in google a bit you will find out that they are poor quality producers and use subrands like the Amazon Robas Lund DxRacer to send them factory scraps.

Lovely chairs. Terrible after-sales service. One of our chairs broke at a weld which looks as if it was not completed properly, or perhaps they are all made as shoddily as this? It is a metal ring forming a socket for the gas strut in a metal plate on the seat underside. It appears to only have been spot welded when this small ring takes the entire weight of the chair and its occupant. Out of its 2 year warranty, but this is not covered by the life-time frame warranty because it is not the part of the frame that is covered - ie. the solid metal parts than cannot possibly ever break are the only parts covered!

ABSOLUTELY NON EXISTENT AFTERSALES SERVICE!
DX Racer chairs are not cheap. You expect quality product and quality customer service. My experience was very poor. I should have read these reviews - you try returning a faulty product - good luck!

My advice don't buy DX Racer - i eventually bought a Brazen chair- so much better quality and value for the money.
Edit

I was very dubious about purchasing from Dxracer Europe after reading previous reviews.
However I could not be more pleased. The communication was excellent. The dxracer chair arrived within 5 days of ordering. The packaging was quality and the chair was easy to assemble and brilliant quality.

Highly recommended.

no reservations, I would recommend this company to anyone.