Dyfed Telecom Reviews 174

After spending months trying to get a second line from BT (3 people working from home) we got great advice from Dan Price about broadband via 4G. We also kept the old landline number (via VOIP) and they assisted with setting up the necessary. Rhys the engineer couldn't have been more helpful. Much better speeds now!

From start to finish Dan parry has been absolutely brilliant talking me through everything.
A true professional.

I really want to be able to write a positive review, and in all honesty, I haven’t proved the value of the Internet service as yet because I’m still waiting for it to be connected. But considering that Dyfed Telecom are a communications company, their communication is way below par. When I initially spoke to the sales person about using Dyfed as our broadband provider, it was because we would rather use a locally based company. He insured me that being local also meant that the service we would be provided was excellent and because they specialise in business service (which means that I’m paying more than I would with any of the Big providers) it would be above and beyond. We are in Wales. I have since found out that the company is now not exactly Welsh-based, but still UK so fairly local. they do have a Wales office, not very far from us in fact which you would think would make things less complicated. When I set up the contract I wanted to know when we would be able to be connected and was told usually within two weeks. I explained that it was important for me to be kept informed along the process because we have a child who is autistic. Communication during the past two weeks has been problematic and only initiated by myself- no welcome email, no communication. We are now at the point where we are meant to have an engineer coming tomorrow – I assume to connect us. I have not had any email communication from either Dyfed Telecom or the engineer who I understand will be doing a “survey” to ensure that all is suitable at our property. I have phoned Dyfed Telecom twice this morning and left a WhatsApp message (seemingly their preferred method of communication) with the sales consultant I spoke with initially.
The message was sent this morning at just before 10 o’clock, it is now gone 13:30 and it hasn’t even been read.
I spent 10 minutes waiting for the phone to be answered this morning and I’ve tried again on my lunch break only to be cut off after five minutes so far the service is seriously lacking and where it not for the fact that we’ve already waited two weeks to be connected and don’t want to wait further with another company (starting the whole process again) I would’ve pulled out. I will review again once the services is actually up and running in the hope that I can increase the star rating because when I write reviews I usually only write reviews about positive experiences.

Great experience dealing with Dan Parry. We called up for help with WiFi around the farm and he came out within a couple of days to see what was needed and gave us plenty of information on what we need. Look forward to getting it sorted

Great wifi, great people. Quick and efficient. Paul was great and helped all the way through.. no question or task was too big.

Excellent advice from Dan Parry on our recent endeavours to better our comms at home here in semi-rural N Wales. Highly recommended.

Couldn’t be happier with the internet I have now with Dyfed. I wish I knew about them before but since I have had the internet installed, I went from 5mb to nearly 100mb, which is making working remotely even easier. And also less arguments with the wife and kids 😂😂 Thanks again Reese and team, right from installation to set up, and queries, the team has been amazing, especially Reese when he came to install it all; went the extra mile and installed another extender in my office just to make sure that I had even better internet due to thick walls . I highly recommend them !

Dan Parry was recommended by a friend. Hadn't heard of Dyfed Telecom before so I was cautious. However, service was genuine, efficient and speedy. Now my WiFi reaches all around my old cottage, doesnt drop out and is much cheaper than my 'old school' provider. Highly recommend Dyfed Telecom.

Great service from start to finish. Emma has been lovely to deal with, very efficient with everything being done very quickly and the engineer who installed was similarly lovely, explained everything and made sure all our devices were connected and working. Great service. 5 stars!! (Out of 5!)

We are delighted to go from an average of 5MB (for years) in rural Powys to nearly 150! (The VOIP phone and bridge to our separate outbuilding up the drive are also great). The service from Dyfed, from both Daniel and Elliott has been excellent throughout. My elderly parents and I were very happy with how smooth it’s been to change supplier and how much of that Dyfed do for you, and that they deliver everything they say, along with prompt responses. Most refreshing. We are also pleased to have the monthly service support - most helpful. Would thoroughly recommend to anyone struggling with slow rural speeds.

Dyfed Telecom are a very professional company to deal with and their service has been first class over the last few years we have been dealing with them. I was recently contacted by Paul in Sales when my contract was due for renewal and he was able to save me money on my monthly fee. If there are ever any technical issues, their response is always first class and an engineer is on site with a day or so. I really can't fault them. I would highly recommend them to anyone.

Dyfed telecom provided us with a brilliant service. They installed a 5G connection to our house as we are unable to get Fibre Broadband in our rural area. They also did some work to one of our holiday lets so that the 5G connection from our house could reach it. Dan has been very helpful and the aftercare service has been really appreciated. Highly recommend!!

First class service all round. My enquiry with Meiz was handled quickly and efficiently. I was suggested solutions I hadn’t considered that were more suitable for my needs and more cost effective!

During my teething stage (as with all tech) David took over quickly and worked through solutions and talked me through the operation of the system.

Very happy with the service so far! Long may it continue.

Absolutely brilliant service. Spoke to Paul as our previous internet provider was awful and we were in desperate need of good internet. He got us up and running with the help of his brilliant engineer Rhys in a matter of a few weeks. Brilliant signal, happy household again now. Great communication from the start.
Would highly recommend.
Thank you Dyfed Telecom.

We decided to do something about our dreadful bandwidth and contacted Dyfed to discuss the options. Dan Price called us back straight away, talked through the options and visited us within a couple of days to talk over mobile broadband and Starlink. We decided on Starlink and Dan helped us get the order in place and booked an engineer to visit a few days after receipt of the kit. Just a couple of weeks after our first contact we have a much quicker solution place. Thanks to Dan and Rhys at Dyfed.

Paul W (sales) and Steff (engineer) were extremely helpful and professional throughout the entire process ensuring everything proceeded smoothly, and without any issues. 10/10 service from both.
Diolch

Fantastic service off a recommendation . Swapped over from Vodafone to EE and pretty much halved my bill! Will was really helpful and also helped me get a sim for my watch which I would have never of thought to do! My first contract for my small business and it’s really nice to have the support locally . Highly recommend Dyfed Telecom - beats the service on the high street!!!

Really happy with the service. Spoke to Dan Parry as a recomendation from a friend of ours who dealt with him for their internet. We have struggled with BT for so many years and are so pleased that we can now get a better connection from Dyfed Telecom. 5* from us at Rhodfa

I needed a new phone, and Paul was extremely helpful in recommending the best option to suit my needs.

Very happy that Will from Dyfed Telecom reached out. Was mid way through going with another provider for an opening of our new Gym , nearly end up paying way over the odds for less of a service . Really impressed with the communication and in support provided so far ! Thank you ! Highly reccomend !