Dyfed Telecom Reviews 174

Been with Dyfed for donkeys years and always been treated well. Whenever we had a problem (which wasn't often mind you) they'd be straight out to sort it. Recently had Zak around who came out to get us newer equipment and lower our bills, always great service. Managed to get our phones for cheaper than we were paying with Ee as well. Brilliant company, very happy

A company that is committed to providing customer service that surpasses expectations. This is right through the entire business from the office team to the onsite engineers.

Harry was fantastic, extremely helpful brilliant communication couldn’t help me any more than he did . Respectful of property and pets 🐾

Our rural house always struggled to get a maximum of 2 megabytes speed with BT with no hope of fibre coming to the area. We signed up with Dyfed telecom off the back of a neighbour’s recommendation and so far, the speed averages anything between 30 – 60 megabytes. More importantly it is reliable, and we are able to stream TV without any issues. Definitely a huge improvement for the family!

Dyfed Telecom took over the providing & servicing of our 30 business mobiles and BT office phones back in March. They gave us a competitive price, but we are more impressed with the smoothness of the experience and the aftercare. Big praise must go to Meirion and Will for their professional manner and helpful attitude.

Dyfed Telecom fitted wireless broadband to our house over 18 months ago which has worked perfectly. We recently had an issue with the router. They came out and fixed it the very next day. Fantastic customer service!

Friendly and helpful with plenty of patience for me as i was not sure of how things worked with the company and the internet connection. Very pleased with the job..

I highly recommend Dyfedtelecoms. From the initial consultation with Brendon, to the help and communications with Marcia over email, to the installation by Rhys, all completed in a matter of weeks. The team were easy to contact and replied with answers to any queries I had almost instantly. We were advised to get Starlink, and would highly recommend it to anyone struggling with broadband speeds. I didnt know Starlink was even an option until Brendon suggested it. We have now gone from 1mbps to approx 250mbps. Game changer.

We had zac allsopp here to sort us out with Internet to get connected to dyfed telecom he was unbelievably helpful really couldn't have asked for anything better he knew we weren't very good with Internet helped us fill in forms for grant and couldn't have been more helpful really recommend

I had excellent service from all the staff over the phone and in person, but especially James France. He came round and went above and beyond to give me amazing customer service and I could be more grateful.

This is my first ever review on Trustpilot, I've made the effort to ensure that James is recognised.

Loving our new 4G system. Speeds are flying! Big thanks to Elliot, Dan and Stacey for the excellent service.

Great service starting with Dan who responded to my query within the hour and followed through every step of the way, to Melica in the office helping with my queries and Elliot with the install. Could not fault anything about the experience and would highly recommend tbem

I was recommended by a neighbour regarding a phone upgrade, as she told me about her experience. I was not disappointed! Dan, was very patient, clear, helpful and most of all very polite! Will be recommending to family, friends and collegues. Thank you :)

Excellent installation from Dyfed from start to finish. Very professional service and so far working well. Much thanks to Dan, Elliot and Mark.

Timely, friendly and competent are the words that describe our experience. Brendan is something of a star when it comes to helping and explaining, while Melica seems to make everything happen! Mark, the engineer, is a happy soul, and seems unperturbable!
What could have been a complex and confusing process was very simple and painless thanks to the team.

First class experience from Dyfed Telecom, made easier because of the people that work for them. Brendon and Malice were great from start to finish. Brendon knows his stuff and immediately knew what was required, and was excellent from start to finish, Will highly recommend Dyfed Telecom and the people that work for them.

Good advice on rural broadband.
A gentleman called Jack called me and offered to test my broadband connectivity. I am currently under contract with another company, however he gave me some very helpful advice and I will consider Dyfed telecom as soon as my contract expires.

Great service and communication from Steven who recently sorted my partner with a new phone deal. Very friendly and professional from the start. Delivery driver was also fab and helped with set up.
Will be in contact again for myself.
Would recommend

Fantastic experience, from start to finish James was brilliant