Dylanstephenpens Reviews 410

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and quick responses, making transactions smooth and efficient. Many people highlight the excellent service, noting the prompt payment process and the accurate description of products. Reviewers frequently mention that the company offers good value and professional dealings, leading to a positive overall experience. However, some customers also noted issues with product descriptions, stating that items were not as described or arrived damaged. A few other people also felt that there were problems with refunds and the return of goods, with concerns about the handling of returned items or the processing of refunds.

What people talk about most

Payment

Clients share positive opinions on payment, highlighting its promptness and efficiency. Many reviewers... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the accurate descriptions of items,... See more

Response time

Users describe positive interactions with response times. Many customers highlight the prompt and quick... See more

Service

Reviewers mention positive feedback about service, highlighting its promptness, efficiency, and courtesy.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more

Rated 5 out of 5 stars

I contacted Dylan Stephen via WhatsApp about selling three fountain pens. I received an almost immediate response and then a buy in price after sending some pictures. The buy in price was very rea... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Smooth process, best value on the market, reliable

Steve is easy to reach, very responsive, and has offered the highest value for my pre-owned Cartier pen. Once agreed on the price, I sent the pen to the address he indicated. The day after the money was in my bank account. He also kindly paid the delivery costs, which was not initially agreed.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Genuine business, great service

Same great experience as the other reviewers, fast response from Steve to initial enquiry, fair price offered for my Mont Blanc fountain pen and payment immediately on receipt. Absolutely first class. Hard to find such a genuine business so I’d highly recommend this business to anyone looking to sell a luxury pen.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Service

Found this place online and read through lots of positive reviews. Reached out via WhatsApp and got a response from Steve. Sent through some pictures of my Mont Blanc pens and got an offer through within 15 mins. Accepted and sent the pens off the next day. Pens were received the following day to Steve and payment was sent to my bank account instantly. Absolutely amazing service. Steve is incredibly efficient and gave what I believe was a great price. I highly recommend you reach out if you are thinking of selling your pens.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Such an easy experience

Such an easy experience! Dylan Stephen’s was responsive and all instructions were clear. I was selling a pen and the money arrived in my bank account before I even knew that the pen had been delivered to them! Very positive all around.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and trustworthy

Probably the best experience I've ever had with a company. From the initial WhatsApp message, I received a reply in about 30 minutes from Steve with a fair offer for my pen. Once the pen was delivered, I received the payment within ten minutes. Everything was so easy - I would definitely recommend Dylanstephenpens if you have a pen you wish to sell.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend this seller/buyer!

Communication was excellent, fast and efficient. Both for purchases and sale of pens. I would recommend anyone looking for a quality pen to buy/sell take a look at their stock. When selling, payment to me was fast. When purchasing delivery was equally fast.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Pen sold to Dylan Stephen

Stephen purchased a Montblanc pen from me. The transaction was very smooth as emails were responded to very quickly and within 24 hours of sending via Royal Mail, the money was in my account. I highly recommend using Dylan Stephen

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve sold over 25-30 pens to Steve over…

I’ve sold over 25-30 pens to Steve over the past few weeks. I’ve visited him both in person and dealt with him via WhatsApp. Just a wonder to work with. He’s given a smooth experience, offering fair prices and sending the money within 10-20 mins of receipt of the pens!! I hope to deal a lot more with him in 2024!!!!

December 23, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I contact Dylan Stephens Pen specialists via WhatsApp to sell two preloved pens.
I was contacted back quickly and offered a reasonable price which I accepted.
I sent the pens as requested and received the funds into my bank the very next day.
Brilliant service would use again.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

A seamless experience

I had a seamless experience selling my luxury pen to Dylan. The communication via WhatsApp was swift, with him sending the payment promptly the same day of the moment of the pen being delivered. Despite receiving a higher offer elsewhere, I opted for Dylan due to positive reviews, and I'm pleased with my decision. Trustworthy and efficient buyer.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Steve was really helpful in guiding me through the process of selling Pens to him . I found his offer sensible and he received the pens the very next day . Made contact immediately and paid for them .

I love people who work like this and provide confidence to sell to or buy from . Would strongly recommend.

Luke Deacon

London

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Had some pens to sell

Had some pens to sell found Dylan Stephen pens via google. From my enquiry through until the end Stephen was fantastic. The process was very easy, pens sent to Stephen monies in account same day. Would thoroughly recommend Dylan Stephen Pens

November 22, 2023
Unprompted review

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