Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An Excellent seller. Thanks 💜💜

Sold me a limited edition pen which is not available in the local market. Seller is an extremely caring and shipped quickly. Price was very reasonable. Very nice communication. I would buy products from him again.
Thanks.

June 6, 2024
Dylanstephenpens logo

Reply from Dylanstephenpens

Sorry to hear you were not happy with the pen.
We offer returns for full refunds however you did not contact us to arrange this.
Let me know if we can help further

Rated 5 out of 5 stars

I had recently bought a second hand…

I had recently bought a second hand Montblanc that was a fake from another trader . Dylan's website and person reply to a message made me realise he was genuine.
The pen is lovely and I will be back! ( just have to save up again! )

June 13, 2024
Rated 5 out of 5 stars

Excellent friendly service.

Initially I emailed a query regarding a prospective purchase which received an immediate response. On then continuing with the purchase the item was received within a couple of days complete with a complimentary converter which was not originally included in the sale. I was very impressed with the service I received.

June 11, 2024

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