DyreVerdenen Reviews 1,712

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I give one star but honestly they dont Even deserve that! I bought a advice for the cloe, but essentiell happy with that, send mail bit no responser! Dont buy anything from them because they Are not s... See more

Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

DyreVerdenen er en 100% Dansk, mindre virksomhed, som håndplukker kvalitets varer til kæledyr. Du finder et stort udvalg indenfor foder og udstyr til alle typer af kæledyr. Find os på www.dyreverdenen.dk


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very poor customer service

I bought from them 3-4 times and everything went fine until...I bought some hamster sand (5 kg) and it broke during delivery and it was of course dripping from the package.
I took pictures of the box and the broken item, and sent that to them expecting a refund, considering not only I had to throw out the sand but also other things that now were contaminated with it.
I got a reply that the pictures were not valid because I had to have pictures of every side of the box and not only one side. When I explained that I provided to dispose of the box immediately since there were 5KG of loose sand in it, I got told that I could go to the trash can and pick up the box again.
Any other shop would have immediately refunded the amount (40 kr) without being so ridiculous about it.
I will never shop from them ever again

November 4, 2020
Rated 5 out of 5 stars

Smooth service, personally good xp

I really appreciated the discount code on the first shopping and I shopped because I do think that they have products which I only find here. Only bought small stuff, but it arrived smooth, every item was carefully wrapped in bubble wrap, which I suggest they could eventually replace with paper, so they would do good to environment, therefore animals:) Lot of naturlig product is out of stock, would be nice to have them back in stock.

May 25, 2020
Unprompted review
Rated 3 out of 5 stars

They don’t respond to emails and I…

They don’t respond to emails and I didn’t get an order confirmation.

May 1, 2020
Unprompted review
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Reply from DyreVerdenen

Hello. We respond to every email we get, it can happend we havent got the mail from you?. We can also be contacted on our chat or by phone. The confirmation come automatic, and can end up in spam.

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