I absolutely love my Dyson! ❤️ The product is amazing and has made styling my hair so much easier. I especially love the Dyson app tutorials—they’re so clear, detailed, and easy to follow. They really... See more
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My PencilWash broke- the spindle and roller no longer turning. Used WhatsApp to contact (was able to use English which was helpful for me). Ran through a troubleshooting list and nothing helped. They... See more
Company replied
Ich habe einen Dyson Hot and Cool purifier formaldehyde gekauft. Nach 2 Wochen defekt. 5x Hotline Kontakt. 3x Ankündigung-Lösungsvorschlag innerhalb 48h. Es kommt gar nichts. Dieser Support verdient d... See more
Dyson hairdryer has a temperature that will not burn your hair and it's super powerful. I regret that I did not buy it sooner. It is a small change that makes my life quality better as I wash my hair... See more
Company details
About Dyson Deutschland
Written by the company
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Über Dyson
Dyson wurde basierend auf der Idee gegründet, Probleme zu lösen, die andere ignorieren: Staubsauger, die verstopfen und an Saugkraft verlieren, Händetrockner, die viel Energie verbrauchen und nicht effizient genug arbeiten sowie Haarpflegetechnologien, die Haarschäden durch übermäßige Hitze verursachen.
Seit seiner Gründung in Großbritannien im Jahr 1993 hat sich Dyson von einem Mann und einer Idee zu einem globalen Technologieunternehmen entwickelt, dessen Entwicklungs- und Wissenschaftsteams kontinuierlich wachsen.
Heute werden Dyson Geräte in über 65 Ländern verkauft. Von kabellosen Staubsaugern über Luftreiniger bis hin zu Haartrocknern – wir arbeiten unermüdlichen daran, stets neue, innovative Technologien zu entwickeln, die Dyson Eigentümer*innen weltweit begeistern.
Direkt von Dyson
Bestpreisgarantie
30 Tage Geld-zurück-Garantie
Flexible Zahlungsmethoden
2 Jahre Dyson Garantie
Contact info
Lichtstr. 43e, 50825, Köln, Germany
- +49 221 586 099 59
- dyson.de
Entdecke aktuelle Dyson Angebote
3.9
Great
69K reviews
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Healthy look
To be honest Dyson is the best of all the hair care I have tried. It doesn’t damage my hair, on the contrary, it makes it look healthier
December 10, 2025
May use AI-assist with repliesRead more
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Perhaps the worst company I have ever…
Perhaps the worst company I have ever ordered a product from online. After returning the product, you literally have to beg for your money to be refunded.
November 30, 2025
Unprompted review
Reply from Dyson Deutschland
Vielen Dank für Ihre Bewertung und dass Sie sich für Dyson entschieden haben. Es tut uns leid, dass Sie Probleme mit der Rückgabe und der Rückerstattung hatten, und wir danken Ihnen, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen. Bitte kontaktieren Sie unser Support-Team direkt über die Seite "Kontakt", damit wir die Angelegenheit prüfen und für Sie regeln können.
Wrong price charged to my PayPal
I had the item in my cart with a dicounted price.
On the day of purchase, I opened the website and got a message that the item on my cart got a discount, I verified that the price is reduced and proceeded with the purchase by PayPal. I had the same reduced price on the confirmation page of PayPal, after I confirmed the payment, I got the confirmation back with the price before reduction.
After my rating, Dyson sent me this message:Please contact our support team directly from 'Contact Us' page, so we can look into this and get things sorted for you.
On the website the only way to contact them is by phone, which I did several times directly after I had the problem with the wrong value beeing charged, all what they said over the phone is "we are sorry that this happened, if you want you can return the product", I got this answer from several employees on the phone. So nothing will change and don't trust their reply. Very bad Experience with Dyson. Never buy from them.
For Dyson: if you want to get in contact with me to sort things up, send me an email to get in contact with and I can send you all the documets that proove what happened with my case.
November 24, 2025
Reply from Dyson Deutschland
Thank you for sharing your review. We are sorry for the pricing issue you experienced and appreciate you bringing it to our attention. Please contact our support team directly from 'Contact Us' page, so we can look into this and get things sorted for you.
My item was lost
I still have not received my item, it was lost. I did not get new one or got compensated. I paid money and did not receive the item I bought.
November 18, 2025
Reply from Dyson Deutschland
Thank you for sharing your review. We are sorry to hear about your experience and will share your feedback with our team to help improve our service. Please contact our support team directly from 'Contact Us' page, so we can look into this and get things sorted for you.
best buy decision made
i had a Phillip hairdryer before, i didn’t know that my hair always became a bit blown up was not necessarily have-to-be; immediately the first night using dyson, my hair felt immediately different, it was so smooth and softer! price and quality definitely positively correlated
December 6, 2025
Two Corrale devices failed with the same issue
I have always trusted Dyson and have been a loyal customer since 2018, but I am extremely disappointed with my experience with the Dyson Corrale. I have now had two different Corrale units fail with the exact same charging issue.
My first device stopped charging and I had to pay the €125 replacement fee in 2023 to receive a new one. Unfortunately, this second Corrale has now developed the same problem again — even though I take great care of my devices and followed every troubleshooting step provided by support.
What is even more frustrating is that the device is now out of warranty, and the only solution I was offered was another paid repair. For a premium product at this price point, it is unacceptable for the same fault to happen twice. This clearly seems like a repeated product defect rather than user error.
I am not asking for anything unreasonable — only for a fair and honest resolution. I have already contacted Dyson support and requested a manager escalation, but I have not received any follow-up or case number yet. My situation is also urgent, as I will be traveling soon and need assistance before the 8th of December.
I truly hope Dyson takes this seriously and reviews my case. I want to continue trusting the brand, but I need to feel supported when a device fails twice under the same circumstances
updates: I have already contacted Dyson through the official support contact form, but I have not received any email response or case number so far. I am currently waiting for Dyson to get back to me.
December 4, 2025
Unprompted review
Reply from Dyson Deutschland
Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es tut uns leid, von den wiederholten Ladeproblemen mit Ihrer Corrale und den Bedenken bezüglich des Supports zu hören. Wir werden Ihr Feedback an unser Team weiterleiten. Bitte kontaktieren Sie unser Support-Team direkt über die Seite "Kontakt", damit wir uns der Sache annehmen und die Dinge für Sie regeln können.
My battery created problems
My Dyson v15 battery has stopped working. After some moment there was a smell and smoke was coming from battery.
I had to throw the battery out to avoid FIRE at my home. When I called and wrote this to customer service team they asked me to order a new battery with a cost.
I was not expecting this service quality from Dyson at all. Now I dont suggest to buy Dyson as they are not behind of their products.
November 15, 2025
Reply from Dyson Deutschland
Thank you for sharing your experience. We are concerned to hear about the issue with your V15 battery and take matters of safety very seriously. We would like to look into this further and support you directly, please contact our support team directly from 'Contact Us' page so we can look into this and get things sorted for you.
This is a great cordless vacuum
This is a great cordless vacuum, love the sound when you turn it off, it's like a FIUMP!
November 24, 2025
The submarine head does not do a good…
The submarine head does not do a good job cleaning.
November 19, 2025
Reply from Dyson Deutschland
Thank you for sharing your feedback. We are sorry to hear that the submarine head has not met your expectations. We would like to review this further and provide support. Please contact our support team directly from 'Contact Us' page so we can look into this and get things sorted for you.
I still havent received my product
I still havent received my product. The customer support is absolutely of no use or help, giving me AI generated responses, said my case is escalated and will get an update in 48h. Have I got it? No. For a company that sells products of such cost, youd really expect better. Temu sellers offer quicker shipping and better customer support than this.
November 1, 2025
Unprompted review
Reply from Dyson Deutschland
Danke für Ihre Rezension. Es tut uns leid zu hören, dass Sie Ihr Produkt noch nicht erhalten haben und Ihre Kundenservice-Erfahrung Ihren Erwartungen nicht gerecht wurde. Dies ist nicht das Serviceniveau, das wir bieten wollen. Falls das Problem weiterhin ungelöst bleibt, kontaktieren Sie bitte unser Telefon- oder Chat-Support-Team über die Kontaktseite auf unserer Website, damit sie Ihnen weiter helfen können.
Some visible scratches were present in…
Some visible scratches were present in this brand new device’s accessories. Quite disappointed that a premium product will do this.
November 18, 2025
Reply from Dyson Deutschland
Thank you for sharing your feedback with us. We are sorry to hear that your new device’s accessories arrived with visible scratches. Our team would like to review this further and provide support. Please contact our support team directly through the Contact Us page so we can look into this and help get it resolved for you.
Effective
Effective, swift, professional, customer-centric and friendly. Many thanks and best regards.
November 12, 2025
Top service
November 23, 2025
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