Continously fob you off until you give up. Hoover didn't work from moment I opened it and service rep confirmed it was dead battery, we did video call. Said battery wasn't in stock but she'll... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrendous customer support. Sent machine under warranty to be fixed as stopped working suddenly and came back covered in marks and scratches as it had obviously been banged around the place and it di... See more
I purchased the V10 a few years ago. The main switch failed within a year but was quite speedily replaced by Dyson and the replacement part didn't fail. Then just over 14 months ago, I purchased the... See more
Do not purchase from Dyson. Customer service is appalling. Warranty / guarantee completely pointless as they will always respond that the machine wasn't maintained or cleaned despite evidence that it... See more
Company details
- Appliance Store
- Air Conditioning Store
- Electrical Appliance Wholesaler
- Hair Product Store
- Lighting Manufacturer
- Vacuum Cleaner Store
About Dyson Ireland
Written by the company
| Shop deals |
| Find a store |
| Register machine |
| Get tailored support |
| Follow us on Instagram |
About Dyson
Dyson was founded on the idea of solving problems that others ignore; vacuum cleaners that clog and lose suction, hand dryers that are energy hungry and don't work, and hair technology that relies on extreme temperatures and cause heat damage.
Since it was established in the UK in 1993, Dyson has grown from one man and one idea to a global technology company with an ever-growing team of engineers and scientists at its core.
Today, Dyson machines are sold in over 65 countries. From cordless vacuum cleaners to air purifiers to hair dryers ; a whole new generation of technology has made its way into the hands of Dyson owners around the world.
Buy direct from the people who made it
Best price guarantee
30-day return policy
Free shipping
2 year guarantee
Contact info
Building 4 Vantage Central, Central Park, Leopardstown, Dublin 18, D18, Dublin, Ireland
- 01-475-7109
- dyson.ie
1.6
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Should of stuck with Henry!!!
The hoovers are very bad for the price tag. I've had two a portable and a plug in and both terrible. Really disappointed with them both and wasted a lot of money.
April 1, 2024
Unprompted review
Reply from Dyson Ireland
Hi Rachel,
We are sorry to read about the negative experience you've had with your vacuums. We understand your disappointment with the performance of our Dyson and price tags. Please expect a member of our resolution team will contact you via phone within 72 hours to discuss further on your concern.
We appreciate you sharing your experience, and we'll take your feedback into consideration as we continue to improve our products.
Kind regards,
MA*
Dyson to the rescue
Paid €450 for a Dyson V10 and expected to get a quality product. But no, just after the warranty period ends, the motor fails. This machine was treated properly, never abused, and still has a battery in good condition. And the motor fails. Customer service was a joke, they didn't even have a replacement motor available, and wouldn't be getting one in. Suggested I buy another and wanted to give me names of retailers. Seriously. I wouldn't touch a Dyson again. Shoddy merchandise and incompetent customer service. Stay well clear of Dyson.
EDIT: I can confirm that Dyson have supplied a new motor, and its working perfectly! Thank you Dyson! 😄👍
August 12, 2024
Unprompted review
Reply from Dyson Ireland
Hi James,
We sincerely apologise for the unpleasant experience you have encountered with your Dyson and our customer services. We understand your disappointment in not being able to use your machine to its full potential, it's certainly not the experience we want our customers to have.
Please expect a member of our resolution team to reach out to you within the next 72 hours to ensure that you receive the necessary assistance to resolve the concern.
Thank you for taking the time to share your experience with us. We will look into this matter further to ensure that we can improve our processes and prevent similar situations from occurring in the future.
Kind Regards,
NB*
Dyson problem sortedI wrote a review one week ago regarding…
I wrote a review one week ago regarding a return order. I was getting no where regarding it when in contact with Dyson customer service. Since writing review a member from Dyson got in contact and problem was sorted
Thankyou. Still love my Dyson V8 👍
August 3, 2024
Unprompted review
Reply from Dyson Ireland
Hi Aine,
We appreciate you taking the time to share your experience. We're glad to hear that a member of our team was able to assist you with your return order. We're always striving to improve our customer service and appreciate your feedback. We're happy to hear you continue to enjoy your Dyson V8.
Kind regards,
MA*
Horrendous customer service
Horrendous customer service! Spoke to customer service about our machine not working properly. Was told a part would be sent out, 4 weeks later when we still hadn’t received anything called to follow up, and was told part not available. Was told they would arrange courier to collect our machine for return and it would be replaced with a new one. No courier. Rang again, was told our case was escalated and someone would call within 24-hours, no call. Rang again asked for a supervisor and was told someone would ring back within 2 hours, no call!! This has been going on for 5 weeks now and no assistance whatsoever except being told that it has been escalated and to expect a call within 24 hours. Still no call!! Absolutely appalling customer service! And no resolution, not sure what to do with our faulty machine now.
August 2, 2024
Unprompted review
Reply from Dyson Ireland
Hi Patrick,
We understand your disappointment with the experience you've had with our customer service team. It's unacceptable that you haven't received the assistance you need and encountered significant delays and a lack of communication. We apologize for the inconvenience caused by this oversight.
We have gone through your account and you will be reached out by a member from our resolution team within next 72 hours to get this concern resolved for you promptly.
We will take your feedback into consideration to ensure such scenario doesn't happen again in future and our valuable customers receive the level of service they deserve.
Kind regards,
NB*
I asked for a courier to come and…
I asked for a courier to come and collect the product. Waiting all day, instead we received a box to return the item in. Very frustrating
July 24, 2024
Reply from Dyson Ireland
Hi Cathal,
We understand your disappointment with the experience. We apologise for the inconvenience caused by the process, as it certainly is not what we aim for.
If you still need our assistance, feel free to contact us back. We would be happy to help you. We value your feedback and your experience will be thoroughly reviewed to prevent similar issues in the future.
Kind regards,
NB*
Warranty support
Very poor service! As claiming for warranty seems like whole hassle if you buy it from online!
Anyway product should be more reliable as they are very expensive handhold hoover!
I will think twice before buy dyson again!
July 20, 2024
Reply from Dyson Ireland
Hi Rayhan,
We understand your discontentment with the warranty process and the reliability of the product. We value your feedback and will use it to improve our customer experience.
We have gone through your account and were able to identify that you have been provided with the resolution. We appreciate your loyalty and hope you'll consider giving us another chance in the future.
Kind regards,
LL*
Trying to get through to dyson all you…
Trying to get through to dyson all you get is a bloody robot chat and 3 options that dont relate to my problem.smelt smoke today of my dyson turned it off now it wont work.
July 31, 2024
Unprompted review
Reply from Dyson Ireland
Hi Mary,
We understand your discontentment with the difficulty in reaching us. We're sorry to hear about the issue with your Dyson. We would like to thoroughly investigate this matter and ensure that you receive a satisfactory resolution.
A member of our resolution team will be in contact with you within next 72 hours, to sort this promptly. Thank you for bringing this matter to our attention. We value your feedback and are always working to improve our customer service experience.
Kind regards,
LL*
Reply from Dyson Ireland
Hi Ana,
We're so glad to hear you had a positive experience with our products and delivery. We appreciate your kind words and look forward to serving you again in the future.
Kind regards,
MA*
Not great customer care at all
Not great customer care at all , and delivery date did not happen so cannot recommend
July 15, 2024
Reply from Dyson Ireland
HI Rosie,
We understand your sentiments with the delays and difficulties you encountered with your order. It's disappointing to hear that your delivery didn't go as planned and that you experienced challenges when trying to resolve the issue.
We appreciate you bringing this to our attention. We are working hard to improve our delivery process and ensure that customers have a smooth and reliable experience.
Kind regards,
MA*
I am extremely disappointed with my recent experience with Dyson
I am extremely disappointed with my recent experience with Dyson. This is the worst company I have ever dealt with. They are quick to take your money but very slow to assist with any issues that arise. They provide misleading promises and delivery dates. When the product does not arrive on the agreed date, they inform you that there is an issue with their system and that you need to wait. The customer service is horrible. This has been a very bad experience for me, both as a first-time customer and for any potential future interactions. I do not recommend this company to anyone at all. Stay away from them
July 29, 2024
Unprompted review
Reply from Dyson Ireland
Hi Cristina,
We understand your discontentment for the negative experience you had. We are sorry to hear that you've encountered issues with delivery and communication.
Please expect a member of our resolution team to reach out to you within the next 72 hours to update you regarding the concern.
Thank you for taking the time to share your experience with us. We are committed to improving our customer service and will take your feedback into consideration.
Kind regards,
NB*
Battery complaint
The battery on our hoover wasn’t working and Dyson gave us a brand new battery for free.
July 29, 2024
Reply from Dyson Ireland
Hi King,
We appreciate you taking the time to share your experience. We're glad to hear that you were able to get a replacement battery and that you're happy with the outcome.
Kind regards,
MA*
No customer service
No customer service. Absolutely appalling that Dyson does not supply parts to electrical outlets, and that it falsely represents itself as having a customer service phone number in Ireland.
The phone is never answered.
Emails are a waste of time as that is discontinued.
It is astounding that this company is able to sell its expensive products in Ireland when it does not provide a repair service or a warranty in reality.
Total misrepresentation and fraud.
July 29, 2024
Unprompted review
Reply from Dyson Ireland
Hi Una,
We understand your disappointment with the lack of readily available parts and the challenges you've encountered with customer service. We do apologise for the inconvenience this caused to you.
We value your input and will work towards enhancing our customer service to provide a seamless and satisfactory experience for all our customers. Thank you for bringing this to our concern with us.
Kind regards,
MA*
The most frustrating company ever
The customer service was good wen more local to rep of ireland , since going over seas , there isnt a hope , have contacted today in regards to a faulty v15, no power , and was purchased in dec 2023 , had to explain again my issue today , after i waited the 72 hours , from suday , its now friday , and after a hour and a supervisor and. Nothing , company is now a brand i hate after using there appliances for 24 years , never again will i ever buy a duaon product , there a piece of cheap plastic rubbish and nothing about the brand is in any ways helpful to customer ,
July 26, 2024
Unprompted review
Reply from Dyson Ireland
Hi Richard,
We understand your disappointment with the recent experience you've had with our customer service. We're sorry to hear about the difficulties you've encountered with your appliance and the challenges you've faced in resolving the issue.
We tried contacting you to get more information regarding your concern so that we could resolve this for you, but we did not get a response from you. Kindly reach back us with the requested information, so that we can look further into this for you.
We'll take your feedback into consideration as we strive to improve our customer service and ensure a more positive experience for all our customers.
Kind regards,
MA*
The customer service agent was professional and helpful
The customer service agent was excellent, helpful and professional
July 7, 2024
Reply from Dyson Ireland
Hi there,
Thank you for your kind words. We're delighted to hear that you had a positive experience with our customer service team. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated.
Kind regards,
MA*
Prompt efficient friendly service
July 26, 2024
Reply from Dyson Ireland
Hi Michael,
Thank you for your kind words. We appreciate your positive feedback and are glad you had a positive experience.
Kind regards,
MA*
Awful awful awful
As others have written, and I also have in the past…the customer service is absolutely appalling. Waiting over a month for a part to be back in stock. These expensive machines break often and easily and then repairs are near to impossible. Customer service options are awful and take ages and you still end up getting nowhere. Do not buy. I never ever will again.
July 25, 2024
Unprompted review
Reply from Dyson Ireland
Hi Joe,
We are sorry to hear about your experience with customer service and stock availability. We understand that this is not the ideal situation, and we assure you that we are doing our utmost to expedite the process.
Regarding your concern, a member of our resolution team contact you via phone within the next 72 hours to explore alternative solutions and ensure that your concerns are addressed promptly.
We appreciate you bringing this concern to our attention. We are working hard to address the issues you've raised and ensure a better experience for all our customers.
Kind regards,
MA*
DO NOT BUY FROM THIS COMPANY
Bought a Dyson DR44 Multi Floor Stick
Vacuum Cleaner a few years ago. It was never that good on the carpets but I persevered. I would continually go back to reliable Henry when I got fed up trying to hoover out the girls bedroom. As you can imagine the head of the vacuum was continually stuck with hair. I had to stop repeatedly to unclog it. Back to Henry again to finish the hoovering.
This hoover was only taken out sporadically over the years. In 2023 the hoover was giving a lot of problems it would hoover for a second and then switch off, come back on and switch off again. It was thrown aside and I kept meaning to call the company to see what the problem was but didn’t until today 24/7/2024.
I rang the company and after the lady got the serial number etc she informed me that they no longer made this one and she couldn’t do anything for me. Considering the amount of money paid out for this vacuum and how little it was used over the years I consider this to be a blooming disgrace.
This company has got a reputation which I consider to be totally false all they want is your money and forget about you when things go wrong. People think when they buy a Dyson that it is a reputable company but that’s definitely not the case. You are buying a name that’s all, the products are completely useless for the job required. I will never buy from this company again ever.
July 24, 2024
Unprompted review
Reply from Dyson Ireland
Hi Mary,
We understand your disappointment with the performance of your Dyson vacuum cleaner and the lack of support you received. We are sorry to hear that your experience with our company has been negative.
We are unable to fetch your account with details provided. We encourage you to kindly reach back to us with the requested information via our support channels so that we can sort the issue for you promptly.
Thank you for taking the time to share your experience with us. We are committed to improving our services and will take your feedback into consideration.
Kind regards,
NB*
Reply from Dyson Ireland
Hi Elaine,
We appreciate your kind words and are glad to hear that you had a positive experience with our customer service. We strive to provide excellent service to all our customers, and your feedback is valuable to us.
Kind regards,
MA*
Dyson is the best brand in the world
Dyson is the best brand in the world,
The only thing let me down a bit is the filter cover on the hair dryer, it should be magnetic like in the air wrap
I highly recommend dyson.
July 23, 2024
Reply from Dyson Ireland
Hi Bukurie,
Thank you for your kind words and for taking the time to share your feedback. We appreciate your enthusiasm for our products and your suggestion regarding the filter cover. We're always striving to improve our designs and will consider your feedback as we continue to develop our products.
Kind regards,
MA*
No help still haven’t been sorted spent…
No help still haven’t been sorted spent long time on chats more then once and get no where
July 9, 2024
Reply from Dyson Ireland
Hi Ciara,
We sincerely apologies for the inconvenience you've experienced with our services. We can understand your disappointment with the lack of communication and delay in the resolution.
We have gone through your case thoroughly and arranged the service for your machine. You will receive the collection and further details via registered email within the next 72 hours. We appreciate you reaching out to us and will work to improve our support processes.
Kind regards,
MA*
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.