Dyson Nederland Reviews 

I got a product as a present so i have no receipt. Is the new airwrap id, so is definitely in warranty. I believe the company should help me based on the serial number but they refuse to. Looking at the other reviews, i am not suprised. Dissapointing considering how incredibly expensive their products are..

I've used my V10 Absolute+ Vaccuum cleaner for 2 years and 3 months. For the past year I've been having issues with the battery, if I use it on the maximum speed and for the past 4 or 5 months, the battery lasts less than one minute, so I can only use it on low speed. I've reached out to Dyson 4 months ago, they figured out which part needed to be replaced and told me the part was out of stock. They were supposed to let me know when it would be back and order it for me. I've reached out a couple of times and, the last time I checked-in with them. they told it was in stock and it would cost me 119 EUR. They didn't update me on the stock, didn't order the part and now that the product is back in stock, there's no way they'll give me any discount, as the warranty is already gone for too long. That's not what I expect from Dyson, specially with such expensive products, which we expect would last for a very long time.

My Dyson vacuum had an air leakage issue, so I sent it for replacement on 12 September 2025. Dyson confirmed they received it on 15 September.
Since then, the replacement has been delayed three times — every time they say “please wait another 5–7 business days, investigation ongoing.”
Today is 17 October, more than a month later, and still no replacement, no refund, and no clear update.
One customer service agent even admitted they might have lost my machine.
For a brand like Dyson, this is unacceptable. I’ve been without a vacuum for over a month, and I just want my money back or an honest resolution.

DYSON CZECH REPUBLIC - BUT I CAN SEE ITS A GLOBAL ISSUE .The worst experience I ever had with any warranty claim . Customer service is outsourced and for 6 months now they are telling me that they ordering system is not working . All I need is my brush to be replaced. I end up being on probably 10+ chats with them in last 6 months. They are either lying that part will be shipped within 48h or faking that they system just stopped working. NEVER BUYING dyson AGAIN . @Dyson case 37924168 or 38200089 //

Got the Dyson V15 Detect Absolute, the cleaning heads keep breaking. First the carpet roller, and then the fluffy optic. It took 3 months for the roller head to be replaced on warranty, they have yet been able to replace the fluffy optic "out of stock"after more than 6 months. Very expensive ornament.

The Dyson’s straightener got broken after three years of use.
We decided to give Dyson a second chance.
We ordered Airstrait on the 9th September, and paid before delivery.
Until 22nd of September the product has not been delivered.
We have contacted Dyson a few times but no information nor support in resolving.
Their product quality and customer service is really bad.

Bought a Dyson for €600 about 2.5 years ago. The vacuum worked reasonably well, and I assumed that spending this kind of money would mean a reliable product lasting at least 5+ years. Unfortunately, right after the warranty period ended, the motor failed.
I contacted Dyson, and they offered to send me a replacement part for €120. However, the part was not available and had an indefinite wait time. After 6 weeks, I was told the vacuum would be replaced, only to then be told the opposite the very same day—my money was simply reimbursed for the part instead.
At this point, the issue remains unresolved, and I’m left with a €600 vacuum that’s essentially worthless. If the lifespan is only 2–3 years, it makes far more sense to buy a cheaper vacuum and replace it regularly.
Needless to say, I’m done with Dyson.

Bought a new vacuum for a whopping 500 euros and it broke in 45 days.

They will send a replacement part which maybe is the problem but it is out of stock. They can not inform me when it will be in stock again and I will have to order it myself trough their customer service.

I will now not be able to use my brand new 500 euro machine until they have stock of the filters again. They have no clue for how long, so I will have to buy a replacing vacuum which will cost me extra money.

I bought a Dyson Supersonic Nural from Dyson Netherlands on July 27th. Customer service promised a VAT refund within 14 business days. It’s now a month later, and nothing has happened. Every time I ask, I’m told to “just wait,” and today my chat was even closed on me.

Each time I reached out to customer service, either by phone or WhatsApp, I was repeatedly told vague answers such as “wait for xx days” or “you will definitely get the email this week.” No clear explanation or solution was ever provided. When I pressed for a concrete answer by today, the chat was abruptly closed on me.

This behavior is not professional and unacceptable.

I bought a Dyson vacuum a little over two years ago. After just one year, it broke down and was replaced under warranty. Unfortunately, the replacement also failed after about a year. This is unacceptable and feels like a scam they clearly know this product has issues, yet they keep selling it without taking responsibility.

I actually own other Dyson products and they’ve been fine, but I strongly advise against buying their vacuums. They don’t last, the company doesn’t stand behind their reliability, and unless you’re okay with throwing away the money you spent after two years, stay away from these vacuums.

They sell products and promise to send a promo action (extra parts) but they never sent it. Then you can wait for the promo parts to come and each time you get a mail that it is there again and you click you see 'sold out'. So basically they let you order a product thinking you get a promo extra but they make it so that they never sent the promo. They just hope that one day you will just forget it, not normal for a webshop here.

Had a defect with the machine, still in the warranty. Contacted customer service and it looked helpful but at end big frustrations. Thousands of contacts back and forward. They asked me to send the machine back to them so they would send me a new one. 3 months has passed and I still don't have the machine neither my money back. We have been on top of them calling, emailing and never receive anything proactive from their side. In the meantime I needed to buy another machine, are they covering also this costs?
The customer service 1st line people they are actually nice but apparently they can't solve anything, so I wonder what are they there for? If everything needs to be escalated and we can't be in touch with that "escalated team", is everything very confusing. So I guess the company is just not functional, but then paying more than 700 euros for a machine then have a terrible support is very frustrating. I just want a machine that works or my money back!!

The battery of my handheld dyson broke, as in warranty its supposed to be for free.
Now comes the joke, piece is not in stock and it "might be available soon".
In the meantime you can basically store your expensive junk and buy a different machine cause you won't be seeing solutions from Dyson.
Way overhyped brand, worst customer service ever (copy paste messages only) and bottomline warranty scam as they won't help until indefinite time.
Honestly, never again, major dissappointment.

Dyson is one of those companies that keeps your money as long as they can. Ordered a product which stopped working after an hour, returned it and been waiting for my money back.
When phoning the answer was, it has not been 3 weeks yet.

My package is lost, and Dyson customer service literally ghosts me , never replies to my email, they never let me know on what is happening on my situation, thye don't pay back nor send a new product. It has been 3 weeks, on emails and on calls and on instagram they have been saying 'we will investigate your situation'
I have contacted dutch consumer authority and if they don't solve my problem within a week I will contact my lawyer as well, this is not acceptable.

They literally never get back to you at all and keep saying 'we will solve it asap'
I will go on a vacation and I don't have time to recieve another product, just want my money back and I recieve zero updates or information from Dyson.

NEVER NEVER ORDER FROM DYSON.

Defect pump for a humidify and cool device. It’s never in stock so I now have a huge device in my living room for more than a year that’s completely useless.
Tried to contact them multiple times through the chat, every time I have to fill in all my info all over again. They say they will send my chat through to a colleague but this never happens. Worst customer service, will never buy from them again.

I genuinely regret ever purchasing a Dyson product, not because of the product itself, but because of the horrific customer service experience I’ve had with Dyson Belgium.

Let me be completely clear: I returned my Dyson device over 1.5 months ago, following all the required procedures. The package was received and confirmed by Dyson. Since then, no refund, no resolution, and absolutely no accountability.

I’ve reached out multiple times via email and WhatsApp, only to receive empty promises like “We’ve forwarded your case to the relevant team”. Weeks pass, and nothing happens. No follow-up. No money. No explanation. Just radio silence.

This is not a misunderstanding or a delay anymore this is starting to feel like deliberate fraud.

Even worse, Dyson continues to promote a “premium brand experience”, yet they’ve completely failed to live up to even basic standards of honesty and customer care. I’ve now had no choice but to file legal action against them, just to recover the amount I am rightfully owed.

I expected professionalism and transparency. Instead, I got stonewalling, neglect, and zero accountability. Dyson UK should be ashamed to let their Belgian division ruin the brand’s name like this.

My advice: DO NOT buy from Dyson Belgium. If anything goes wrong, they will leave you hanging, even if you’ve done everything right. It’s not worth the risk.

Very bad customer support system. The what's app chat is worse than a robot chat although they do connect you with a real person. the person acts like a robot on the chat. This was the 5th attempt to contact them to solve a repair issue with my Dyson Airstrait. It was a big waste of time. The service people don't do what they promise, give you a case number then the next time you call, the new service line tells you there is no information found with the case number. at the beginning they dont even give you a case number until i discover from a friend that it should work that way. The customer support people are very lazy and irresponsible, unreliable and inefficient. After five calls, i can conclude that they are all the same, it's not just one or two but all of them. There must be something very wrong with their client service system.

Incredibly bad customer service

Cannot be reached by phone, foreign chat that does not help, cannot speak to anyone, would NEVER recommend another Dyson product. Vacuum cleaner is broken, but nowhere to go.

Customer service is Pathetic, They just dont help you. you ask something on chat and they will say "It looks like we may have lost connection, as I haven’t received a response from you. If you still need assistance, feel free to start a new chat. Thank you for reaching out to Dyson—wishing you a great day ahead!"