Dyson Nederland Reviews 

We have purchased a Dyson vacuum cleaner V10 last year in March. Since then we have regular problems with the machine, it stops working very frequently. Dyson was very quick to replace parta but now that we are fed up with it they just stop helping and will not take the responsibility. We had to deal with not fully functioning product for over a year, alla emailing and calls and now it seems we are left with nothing as Dyson will not answer our questions. I truly believe they are just a big name with bad quality products.

Buyer beware: Dyson doesn't honor warranties for purchases not made through their website or by an authorized retailer, even when the part is genuine.

In addition, their service is terrible. The WhatsApp chat was at least somewhat reasonable. Having to use the chat interface on their website was bad at best. They state that it can take 30 minutes to respond. The first time I waited for over an hour, only to have the agent close the session after 3 minutes—I didn't catch it in time—so I had to start the process over and sit in the queue again.

My next few experiences weren't great either. After finally getting connected, one agent registered a repair for the wrong item. After receiving an email and notifying her, she complained of computer issues and said she needed to restart her computer and to contact support again. The next agent said that they forwarded my issue to the admin department and closed the chat when I had to step away from the computer for a few minutes.

The final agent I had was more helpful, even though he stated that my item has no warranty because it wasn't bought through an authorized retailer (the product failed in less than 9 months). He offered to start a repair process that would've cost the same as buying a replacement part.

Dyson is a top product, best quality and the discount made is possible for me to buy and replace my old Dyson hoover of 20 years. ( that was still working) ordering was easy and payment in 3 months free of charge. Wonderful!

Takes hours to reach their customer support and refuse to pay back money.

Impossible to reach customer service. There is no email address, phones have more than 2 hours wait time (hang up after 2 hours & 6-7 calls), chat doesn't work. Standard chatbot replies and no live agent.

Tried to contact Dyson many times through whatsapp, live digital assistant, phone call, emails and always waited many hours for a reply. Chats with live agents are automatically closed after 5-8 minutes and customers again wait some more hours for an answer.
The worst customer service I have ever experienced.

One of the worst customer service experiences that I had.
My 6 months 600 euros vaccum cleaner started to fail.
Contacting the support via whatsapp or phone was at least 1 to 6 hours of waiting.
They told me that they need to replace the vaccum body, but the part was not in stock.
I waited 2 weeks and nothing. Then they offer to send me a new one. Nothing happens for another 2 weeks. Then I have to send my vaccum in order to get it "fixed", which ends in another 2 weeks and then they send me a new one. In the meantime the whatsapp support was disabled, phone support was impossible to contact. The only responses I got was from the Instagram account.
Terrible experience, for a product of this cost, I would expect much more, I would never recommend or buy any other dyson product .

BE CAREFUL. DYSON.NL IS A SCAM.

It’s with a heavy heart and exhausted spirit that I write this review. As a teacher, every euro counts, and a €600 vacuum cleaner is a significant purchase that I planned for carefully. Little did I know, this purchase would lead to two months of unrelenting frustration, financial strain, and utter disappointment in Dyson.

Order Placed: April 5th, 2024.
Current Date: June 5th, 2024.

The Journey of Endless Delays:

Delivery Debacle: PostNL mishandled the delivery multiple times, causing the package to be returned to Dyson. Each rescheduling was a painful exercise in futility.

Customer Support Limbo: I’ve lost count of the hours spent on hold, the numerous calls made, the attempts to use broken chatbots and disconnected Whatsapp numbers, and the countless promises of refunds and resolutions that never materialized.

Financial Strain: Two months later, I’ve had to purchase another vacuum cleaner because I can’t keep sweeping my floors with a broom. Now, my budget is blown up because I am out the cost of two vacuum cleaners, facing June bills, and needing to buy airline tickets to visit elderly family.

Sympathetic but Helpless Staff: The only bright spot in this nightmare has been a somewhat grumpy but genuinely sympathetic Dutch customer support representative who remembers me and shares my frustration. He has done everything in his power, but even his best efforts have not yielded results.

The Impact on Me:

As a teacher, my time and energy are precious. This ordeal has drained both. The financial burden has added unnecessary stress to my life. I’ve been patient, understanding, and proactive, but Dyson has shown a total disregard for their customers. The system is broken, and the lack of accountability is staggering.

A Trap with No Escape:

What makes this situation unbearable is the fact that I am trapped in this loop. Until Dyson agrees to process my refund, I am caged in this endless cycle of calls to customer service, false promises, and no resolution. It’s a trap, and I can't get out of it.

Dyson, you have lost a loyal customer. The disregard for your customers’ time, energy, and money is frankly shocking and unacceptable. I hope this review serves as a cautionary tale for others and a wake-up call for Dyson to reevaluate their customer service practices.

Final Note: To the customer support guy who has tried his best—thank you. Your frustration and sympathy have been noted and appreciated. It’s a shame that your efforts are undermined by a broken system.

I recently had a 30 day wait for a refund for a awful online experience that made me look at a competitor Philips.. I am so glad I did.. The quality, price, design, and customer service is SUPERIOR… shame on you dyson fir making me wait 30 days for refund and wasted 3 days waiting for delivery.. Horrible customer service and with a walk in showroom that is not able to help… But I got to see the mediocre construction and chose the phillips 8000 instead … you held my money for 30 days that should be illegal …

Top service

Terrible. I have my Dyson for 2 years. It breaks down, not working anymore. Two years of use for 900 euros…. We contact costumer service and we send our Dyson, as this is one of the services that supposedly Dyson offers lifetime service on your Dyson.
They made a “deal” with us to send us a new Dyson as they “cannot fix it” while we pay an amount.
Since then, they never pick up the phones, not replying to our emails or messages on WhatsApp.
I think at the end of a day, Dyson is a scam.

I have ordered and payed for a new motorhead to my vacum cleaner that was promised to be delivered next working day. 2 weeks have past and had no delivery and have not received any communication on the status of my order.
Have been trying, for days, to contact Customer Service via all channels and could not reach any agent even waiting on calls for more then 30 mins.
Very bad customer experience for such a premium brand.

I tried to get in contact with dyson before making my purchase and didn't get any answers through chat bot or phone call. This effected my purchase..

What an awful experience! Waiting since 10 days to receive a return label for such a pricey thing. Absolutely ridiculous customer service. So disappointing!

Although it would take time to receive the reply (becasue you are very busy), the final answer really shows Dyson is a very responsible company for a quality product

The worst company ever.
My old vacuum cleaner V11 was broken after 5 years of working ( doesn’t last for a decades as it is stated on the website). Main body and battery are constantly out of the stock. Therefore I decided to buy new V15. I ordered it via official dyson website. Logistic company made a mistake and put wrong label on it. Instead of sending it to me , they sent it to themselves ( they put return label on it). WhatsApp support didn’t respond to my messages. Call center replies with generic phrases. So far I don’t have any vacuum cleaners at home. It is very disappointing and frustrating.
Dyson doesn’t provide any quality products, neither respect to their customers.

The worst service. I bought the airwrap and my product never arrived, they didn’t even help me. I have a case number for nothing. I payed with Klarna, they wanted me to pay for 3 months a product that NEVER arrived. So sad experience.

I texted through WhatsApp, after 2 days they decided to text me back with a messenge with nonsense.

I called literally 10 times, they say they are sorry. BUt I don’t have the product and my money back!!