Dyson Reviews 

On 28 September, I placed an order for a Dyson robot vacuum that was advertised as part of a promotional offer including a Pencilwash product at no additional cost.

On 1 October, I received notification that my order was being processed for delivery. However, on 5 October, I noticed that the payment had been refunded to my account. When I checked the order status and contacted customer service, I was informed that one of the items included in the promotion was no longer in stock.

I found the customer service experience frustrating. Even when transferred to a human representative, the interaction often felt automated.

I was initially offered the option to reorder only the item that remained in stock, but this would have meant not receiving the promotional item that had been advertised as part of the offer. When I pointed out that the same promotion was still being displayed on the website, I was told that they could place a new order and send it at a later date once it became available. However, no estimated timeframe could be provided.

I also did not receive a clear explanation as to why the promotion continued to be advertised online when one of the products was reportedly unavailable.

I am sharing this experience so that other customers can make informed decisions. While others may have different experiences, my order was ultimately cancelled due to stock availability issues while the promotion was still available on the site. I found both the communication and customer service process disappointing.

I purchased a Dyson product in Romania in June 2025.
In October (29.10.2025), the magnet of the concentrator nozzle (narrow attachment) cracked, which makes the accessory unusable, as it no longer attaches securely to the device.
I contacted Dyson support on 29.10.2025 and was informed that the replacement part was not available, and that I would be contacted once it was back in stock.
After that, I contacted support two more times, with no proactive follow-up from Dyson.
On 19.12.2025, I was told that the part was available, but that there were “technical delivery issues”, without any estimated delivery timeframe.
Today, on 09.01.2026, I contacted support again and was informed that the part is NOT available, which directly contradicts the information previously provided.
I consider this situation unacceptable for a premium brand.
The contradictory information, lack of any clear timeline, and absence of proactive communication demonstrate a very poor level of warranty service.
This is not an unusual request, but a standard replacement part under warranty, which I have now been waiting for over two months without any concrete resolution.
Unfortunately, my experience with Dyson Romania’s customer support has been extremely disappointing and does not match the brand’s reputation.

I rarely leave reviews, but my recent experience with eMAG and their service handling for a Dyson product was disappointing enough that I feel obligated to share it.

I purchased a premium Dyson device and had high expectations regarding post-sales support. Unfortunately, the entire process was confusing, inconsistent, and far below what any customer should expect — especially when dealing with high-value products.

First issue: conflicting information about the warranty.
Although I handed over the product to eMAG 2 days before its warranty expiration, and I received contradictory messages from the very beginning. Initially I was told that the product was no longer covered, then later that it was not defective after all and only needed a “cleaning.” At one point I was even informed that if the same issue reappeared, it would not be accepted again under warranty — despite the fact that the defect was reported before the warranty expired. This level of inconsistency is extremely frustrating.

Second issue: excessive delays.
The device was handed over on the 8th of November, and I only received a message about the so-called “remedy” on the 28th of November — more than 20 calendar days later. This clearly exceeds the maximum 15-day legal timeframe for repairs established by consumer protection laws. No one took responsibility for this delay, and no explanation was ever given.

Third issue: the service report is incomplete and unhelpful.
The service center returned a “report” that did not include any diagnosis, no identified cause of the malfunction, no test results, and no confirmation that the device was actually repaired. The only note was that the filter system was cleaned. Meanwhile, the original problem — the device shutting down on its own after 1–2 minutes, sometimes not turning on at all — was never addressed or acknowledged.

Fourth issue: lack of ownership and transparency.
Instead of a clear and professional approach, the communication felt vague and dismissive. Each time I asked for clarification, the story changed slightly. For a premium product and a major retailer, I expected far more transparency, professionalism, and responsibility.

Overall, this has been a deeply disappointing experience.
I expected eMAG and Dyson’s authorized service partner to offer support in line with the premium nature of the product. Instead, the delays, contradictory information, and lack of a proper technical resolution left me with no confidence in the service process.

At this point, I cannot recommend the after-sales support. Customers deserve clarity, timely service, and proper diagnostics — none of which I experienced.

I placed an order on the 7th of November, with a delivery interval of 3-5 business days. 20 days later, as my order had not yet arrived, I contacted the customer service department. Little did I know, there was no service involved. Automated answers, translated with what's probably one of the worst translation tools on the market, blatant lies, all the ingredients of an awful customer experience. The initial answer was that the delivery is delayed because the product I ordered was low in stock, but as per the AWB provided, I could see that the parcel had arrived in the logistics provider's warehouse. Recontacted them several days later, a differently-named robot went around in circles, mentioning the courier returned the product (?!), then saying that I will get reimbursed after they check the product, but that I can place another order...Right. Like I would ever. For a brand that wants to position themselves so high up in the market, they have zero customer service. There is no possibility (or at least none that I could find) to get in touch with an actual person. The only reply I got to the email I sent at the address listed on their website was an automated one, saying that the email box is not monitored :)). So now, one month later, I still have no product, but I am short a few good hundreds of euros. So now I'm heading to the official channels, as this thing has all the hallmarks of a scam

Overall good products.
However, I am disappointed about the quality of the V12 Slim plastics. I purchased a cordless vacuum in February 2023 and in October 2024, the red button of the motorbrush broke.
I am trying since October to have the brush replaced, I am willing to pay for a new one even if the issue is covered by product warranty. All I receive in return is “we have placed an order, we don’t know when it will be back in stock, is not us, ia the factory”. So I have a good, ergonomic, perfectly unusable vacuum cleaner.
I gave up and contacted ANPC, I hope to have more support from their side since Dyson refuses to solve my problem.

Conclusion? I won’t spend again almost 500 EUR for a vacuum cleaner with plastic parts more fragile than a 100 EUR one.
No, it doesn’t help to be contacted by a customer representative, I am done with that. It would help to get the brush, but is not their fault they have problems with the factory, right?

Update as for April 2025: I have contacted the authorities and with their support, I was able to solve the issue. October 2024- April 2025.