Dyson Reviews 773

Appalling customer they don’t repair the item and keep it for more than a week. They don’t really care the customer staff are inexperienced and poor communication amongst themselves. Such a shame to Dyson go so downhill.

I ordered a vacuum cleaner from Dyson UK on 26 December for £387 using PayPal Credit.

The first vacuum arrived faulty and had to be replaced. The replacement unit was also faulty, so I returned it on 9 January.

It has now been three months and Dyson still has not refunded my money.

I have contacted customer support many times, sent emails, and submitted a formal complaint, yet I continue to receive the same promises without any actual resolution.

Meanwhile, I have already had to make multiple PayPal Credit payments for a product that was faulty and returned months ago.

As there is still no resolution after three months, I am now preparing to proceed with legal action to recover my money.

Very disappointing customer service and extremely poor handling of a simple refund.

Purchased the dyson wash G1 last year and its just a constant pain. Error message after error message empty dirty water .. it is empty.. clean brushes. They are clean restart.. remove battery..

Its been back twice now so over 2 months of non use between booking collection and return.

I will say the staff in the call centre when you get through are very helpful and aim to get the machine sorted or picked up within a reasonable time this last time though was 3 weeks from the call. And took 11 attempts over 7 days to get the call answered as I just can stay on hold for 20 minutes at a time in the hope someone answers.

For a product that is £600, for what is a very poor vacuum and poor electric mop I expected better from Dyson.

My mum bought a cheap amazon equivelent for jus over 100£ and its fault less and more consistent.

This is not a product worthy of the usual Dyson name.

Would love a refund but unlikely to get as can never talk to anyone of senior enough grade that understands the problems.

I regret buying the Dyson V12 Detect Slim Absolute. The filter clogs quickly, which reduces suction and makes the vacuum struggle to pick up even basic dirt.

The biggest issue is the drying time. Dyson claims the filter dries in about 24 hours, but this is completely unrealistic. In reality it often takes several days to dry fully, even when left in a room with a dehumidifier running. This means every time the filter needs washing you are left without a usable vacuum for days.

This also appears to be a common issue mentioned by many customers, yet Dyson still does not include a second filter with the machine, leaving users without a practical solution.

It is also unacceptable that Dyson no longer provides a direct customer support email, making it unnecessarily difficult to raise issues like this. Considering the number of complaints about the poor quality and functionality of some of their products despite the high price, it is not hard to see why they may prefer to limit direct contact.

Compared with my previous Dyson V10, this feels like a major step backwards. For such an expensive product, this design is simply not fit for purpose.

Customer service was dreadful. Firstly it was it was AI then when I got a human they couldn’t help. I purchased a V16 piston animal for £7590. This vacuum cleaner is useless. I love Dyson vacuum cleaners having had 5 previously. I have just purchased a V8 to replace the V16 and it is 10x better and only cost £750. I’m now £750 out of pocket and Dyson doesn’t care.

Recently ordered and returned an item(nothing wrong with it) the whole process from placing the order to receiving the refund was completed without any problems in 6 days with no charges for deliveries.
Customer service were quick and efficient in organising the return with no questions asked.

Shocking customer service. Non receipt of Dyson V8 absolute. Ordered this item the first time on 3rd February on next day delivery. A week later no vacumn, no help from customer services at all. Just scripted replies and apologies. Naively asked for a replacement to be sent after being advised, after a long wait for the “back office” response, that the ordered was not procsessed! Dyson failed to inform of that on previous webcasts. Again next day delivery failed, contacted Dyson to cancel the order and still waiting for a confirmation email so say same. Chased this cancellation and no further forward. So no vacumn and no refund. They are bordering on scammers. I paid via Klarna in 3 payments which are paused so this is the only positive.Hope they fare better at getting some proper information. KEEP WELL CLEAR.

My husband bought me a Dyson hairdryer some time ago for Christmas. The hairdryer was good but still didn’t dry my thick curly hair any quicker or less frizzy but it was very light and easy to use .
Unfortunately, 10 months after I had it it stopped working something do with the cord . Admittedly after a strong email to Dyson they did replace it eventually (they wanted me to send it back for repair at 1st )
Now just over 2 years since it was replaced the same has happened again . The dryer is used a maximum of 3 times a week so it’s not used excessively. Now for me when I’m paying premium prices for a product I expect the life expectancy to be a lot longer than a couple of years .
Very disappointed and way over priced . My previous dryer which at the time was 10years old was considerably less and it’s still working today .

We have been a Dyson customer for the last 21+ years and are completely happyuntil now.In December 2025 Black Friday deals i shared the offers which i get regularly with my son regarding V12 which he purchased for his mum as a Xmas present and payed for it using Paypal which now fully paid up for.However i was just checking my bank statments and shockling found i was beeing charged £89.00 for the last 2 months, I have since then trying to get the issue resolved by call the customer service line to no avail as these are all off shore with very poor communication skills. I have been told the email they sent have bounced back because they incorrectly noted my email strange that i get all their monthly new letters.I have exhausted to all means to resolvethis and now writing this to see how Dyson a famous UK based can charge me for i device i have not purchased.

I’m a massive Dyson fan. But, I have just bought the robot vac Spot and Scrub Ai. The unit itself is very good, it has a struggle docking but it’s an easy software update.
The problem is the Awful user interface on the App. It’s so dated and difficult to use. No manual drive, not adjust furniture size / add walls on the map.
But my biggest problem is Schedule clean is completely broken! Doesn’t work at all. The robot comes out at random time and took my dogs tail at one point!
I’ve tried every way I could to contact Dyson to try and help them understand the few issues, but you can’t! Virtual chat crashes, no email report service, call centre don’t have a clue what the model is!
I would just love an open chat with someone who can feed this back to the RD team.
Over £1k spent on a very good piece of hardware, and yet again Dyson’s app kills the product.

Where to start. Admittedly our hoover purchased 4+ years ago has worked just fine until recently, but the customer service experience has to be one of the most shambolic I have ever encountered.

3 separate interactions with 3 different CS individuals, each as poor, unhelpful and unknowledgeable as the next.

Interaction 1: a back and forth troubleshoot where I was force-fed replacements with no attempt to source the actual problem, I ended up having to correct the agent on their diagnosis. The agent proceeded to mislead me in confirming what part they will be sending me despite agreeing initial diagnosis was wrong.

Interaction 2: having received the incorrect part that of course didn't fix the issue, I was then told returns policy was 14 days and not the 31 stated on the website. After stating this was unacceptable, the agent then did eventually process a returns label for refund

Interaction 3: 4 weeks later - no sign of the item I'd returned, no proactivity or common sense to check internal systems before requesting proof of postage, no desire to find a logical solution.

Had this been one isolated instance with one agent, you can let it slide but 3 in 3 points to a Customer Service org that needs gutting. Never again

Who decided to stop sending out a service engineer??? My Dyson Animal Ball Vacuum ,( which is only 12 months old), has a fault with the motor. I called to book an engineer call out only to be told that it has to be collected by Dyson to be repaired!! The collection date is 8th March and they can’t tell me how long it will take to be repaired!! What the hell am I supposed to do without a vacuum in the meantime ??? I have pets and that is why I ordered Animal Dyson

I have had Dyson since they started out and have always been very impressed but lately I’ve noticed how they have gone downhill and after this episode I’m going to covert to Shark and will never buy Dyson again !

Bought a spare cyclone last May direct from Dyson, I have email proof.
Same problem of cutting out starts happening but obviously under warranty.
They are asking for serial number.
Removed battery and take photo of THEIR sticker showing serial number. They tell me it's not serial number.I tell them it's the only sticker.
Further googling says if it's not the original unit and it's a replacement that Dyson stick on a sticker with the part number not serial number (even though it says serial number). I cannot therefore give them a serial number through no fault of my own so now despite me giving proof of purchase and a photo of the product and sticker, they are now ignoring me. Am looking to escalate via Citizens advice.so be aware when buying spare parts!!!

Their refund process is horrendous. Even after they receive the product, collection that they organised, tracking states it has been delivered but they then request the actual paper receipt in order to "investigate" the delay. The paper receipt states the tracking number only and this can be tracked online.
Every communication I have with them just seems to be a delaying technique.
I requested a charge back from my bank in the end and reported Dyson to trading standards.
I urge more people to report them to trading standards.

I am updating my review as the issue has now been resolved. After several attempts and a lot of unnecessary stress regarding my proof of purchase, Dyson eventually honoured the warranty.
While I am satisfied to have come to a solution, the process of having to prove an official receipt over a mobile camera link was incredibly difficult and inaccessible, especially as a disabled customer. I appreciate that the second advisor eventually cleared the path for a resolution, but the initial hurdles were unacceptable. I hope Dyson looks into making their support more straightforward for those with additional needs.

My goodness! Dyson customer service has left such a bad taste in my mouth.I initially purchased a replacement filter (previous one had cracked) Nov 2025 for my Hd03 supersonic hair dryer. At the beginning of Dec they sent me a suposedly upgraded filter that was of less superior quality than the the original. I was shocked at the inferior tensile strength and quality (flimsy and thin plastic unlike the original) especially considering the price for the replacement. Not only was the filter incompatible (alignment difficulties) with my hair dryer, it snapped into two pieces with very, very little effort. I was mortified.

I contacted them and advice them of the situation. After much talking and viewing the problem via video. They said they would send me the original. Practically almost two months later nothing. ie Obviously I had been fobbed off with a phantom promise. Contacted them 2wks ago to say I was still waiting for the replacement filter and went through the drama of explaining the whole situation again including a video etc. I requested the original filter not the upgraded for obvious reasons. I received it last week. Only to realise that the plug/cord of my dyson hairdryer is a moulded one. This means when the hair dryer was manufactured they would have had to affix the filter on first before putting the cord/plug on. This also now means I cannot remove the plug (due to the moulded process) in order to thread the filter through the cord to affix the filter to the filter mesh cage at the base of the hair dryer. I phoned again to explain the situation.

They lady I spoke to explained that the upgraded filter is the one that is required. I again explained it is not compatible. She however insisting it is. I explained I had already tried the updated filter back in december etc. It was like speaking with someone who had had a lobotomy. Round and round we went. She viewed the problem via video link I suggested that I sent the hair dryer in to repairs dept so that they could the filter I had just received to affix it. She said I would have to pay for repair. All repairs cost £99 by the way. I said there is nothing to repair. I just need them to put the filter on ....round and round we went.

Then she put me on hold several times to get advice only to come back with the scripted narrative of they will send me the updated filter. Yes. You guess right. I said, but it is not going to fit what is the point ...... She got frustrated with me. I got frustrated with her just reading off her script. She claimed she was trying to help me, I informed her she was not helping by insisting the new updated filter will fit when I knew it would not due to incompatibility and misalignment that would occur.

Now I am waiting for an updated filter which I don't want, which I know wont fit or align properly, which I also know will snap like brandy snap at the least exertion or pressure applied for a hair dryer machine that was not made to accommodate it. I note online that many other customers have had this experience regarding the filter for the original supersonic hair dryer. In hindsight if I had been aware was going to be so problematic for a basic replacement I would not have purchased this hair dryer.

Oh. I have also been advised as a parting shot that when I receive the updated filter which they plan to send that I am to take it to a dyson shop and let them do it. Implication. I am just too thick to affix a filter as it couldn't possibly be that the specification is incorrect. Bear in mind this will be the same filter that they sent me in Dec of 2025. I am still waiting for the answer for what is the next step which she didn't appear to have the answer for, of what to do next when it still doesn't fit even when I take it to a dyson shop. Honestly You cant make it up.

Moral of the story. DO NOT PURCHASE DYSON PRODUCTS. They are not genuinely interested in resolving a problem or tailoring a response. Your experience will be gaslit. What is the point of making a hairdryer where you will be unable to replace a part due to a fault design and failure to acknowledge that the updated filters are not compatible with the original Supersonic dyson hair dryer. This hair dryer was a huge investment on my part and very expensive.

I give them a big fat ZERO star rating. Including the dyson mantra " We do not stop caring about our machine once they are yours ..... what a joke. Needless to say I will never again purchase a dyson product. Quality control of goods is naff including customer service satisfaction.

As forJames Dyson and his lobotomised customer service staff. You are the weakest link. Goodbye!

Ps. You need to give us the option of "UP Yours" sign on the "How did we do" questionnaire you sent me afterwards ... The nerve. May a thousand camel fleas infest your armpit James Dyson.

RevAir here I come.

What an astonishing experience. I have just spent 30 min on the phone to the Dyson helpline (Lisa). Wanted the serial number of my (now unsupported) DC34 but could not tell me where to find it. It was like speaking to an automaton. Eventually I asked to speak to a manager. Not possible. I asked about the Dyson complaints procedure and to speak to the Complaints dept. Not possible. "I'm not authorised to put you through". It really was like George Orwell's 1984. I doubt I shall ever again become a customer of a company that provides such shoddy customer support.

Ordered a vacuum cleaner, advertised with next day delivery. Rang customer service 48 hours after it should have been delivered only to be told they think it will arrive tomorrow, but said it is now out of their hands. The tracking shows it is sat in Coventry, with no further updates. When I asked to make a complaint I was told it should arrive tomorrow and so I had reiterate that this is not in line with the next day delivery advertised. I have yet to hear from the complaints department.

It's lightweight convenient and easy to use. Mine has lasted 4 years and it still works good the filter isn't to dirty and it just works good. A con is the battery life is short it's so loud at 83 db this is an honest review:)

If I could give you 1/10th of a star, I’d feel generous. I have vivid dreams of smashing this hoover up and I love them. Llamas swallow more frequently. For some delusional reason my parents think this hoover is ‘alright’ even though they’ve had it replaced around 4 times. Do not buy this hoover; if you want to get the best for your money buy Jimmy Carr, he sucks in more air in the 4 seconds he laughs than this hoover does in its whole battery life. I thought I was useless until I used this.