Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... See more
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Great service. Brought my bike few months ago and delivery was fast. My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer an... See more
Fantastic bike shop and excellent customer service. Had some challenges with my order and the team at the shop were incredibly helpful in working those out. Love the bike, would highly recommend, webs... See more
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
Company details
Written by the company
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contact info
Coxbridge Business Park, GU10 5EH, Farnham, United Kingdom
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4.7
Excellent
373 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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All great
The website was easy to put the order. The price was good. Kept notified of delivery very accurately. Delivery was exactly within the time window promised Prior arrived in good order well packaged all in all five stars.
April 21, 2026
Outstanding customer service
Outstanding customer service. We initially had a small issue with our order, but it was resolved quickly and communication throughout was excellent. Mistakes happen — what really matters is how a company responds, and e-bikeshop handled it exceptionally well. Highly recommended.
April 20, 2026
Excellent delivery time arrived next…
Excellent delivery time arrived next day cant fault that.
April 20, 2026
Great customer experience.
The customer experience was superb.
Josh and Ben dealt with any questions via email very quickly.
My bike was delivered on the day promised and packaged really well.
I would highly recommend e-bikeshop.co.uk.
April 9, 2026
Excellent service and kept informed…
Excellent service and kept informed about delivery 😀
April 7, 2026
Quick, easy and great prices
Quick and easy and they had just what I needed. Fast delivery and great prices. Hope to use them again
March 31, 2026
Great customer service
Very good communication during the buying process. Very efficient and quick delivery. Would use again.
March 30, 2026
Great experience at E-Bikeshop
Martin was extremely helpful and knowledgeable when I met him to discuss the options for a new bike. I had sent through my criteria before our meeting and he had a few suggestions which were just right. I would thoroughly recommend E-Bikeshop and Martin!
March 26, 2026
Unprompted review
Online service is prompt and comprehensive.
Bought a Cube electric bike from e-bike shop.co.uk in December. Had two queries in the last two months which were answered comprehensively within 30 minutes. Their online customer service is to be commended and would recommend e-bike shop.co.uk for your bike related purchases.
March 19, 2026
Unprompted review
Responding at Warp Factor 10!
Ordered a Bosch sensor. Arrived via DHL within 36 hrs! Brilliant service.
March 17, 2026
Done exactly as they said
Done exactly as they said. Ordered before 1pm and at my address the next day. Brilliant service, thank you very much. 100% will use again
March 10, 2026
Excellent web page and very helpful…
Excellent web page and very helpful description of chains for all electric bikes
March 10, 2026
Straight forward order and got correct…
Straight forward order and got correct parts next day
March 10, 2026
This company set the standard for other suppliers and service providers.
Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We were both very impressed. I would not hesitate to recommend this company to any prospective customer. In fact I would recommend that buyers go and take advice from this company before making any final decisions on the type of bike that is required.
February 24, 2026
New mudguard and rear light arrived on…
New mudguard and rear light arrived on time and fitted perfectly
February 23, 2026
Outstanding
Outstanding! Alfred in Customer Support very quick to respond. Replacement part was ordered and shipped very quickly. Can not fault the service I received.
February 20, 2026
Unprompted review
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