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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are responsive, helpful, and professional in addressing issues. Many appreciate the quick response times and the ease of using the service, especially when redeeming rewards. People find the surveys meaningful and enjoy the variety of rewards offered. However, some people were dissatisfied with the user experience, particularly when spending significant time on surveys only to be disqualified or encounter glitches. A few other people also felt that their accounts were suspended without clear explanations, leading to a loss of accumulated points.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick and professional... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of use, the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

eRewards is a great way to make extra money and their customer service is great. It can take some time to build up enough to get rewards but once you get started, you can keep a good balance going to... See more

Rated 4 out of 5 stars

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the... See more

Rated 4 out of 5 stars

Overall I believe E-Rewards customer service is very good. Only once or twice in over 10 years that a request for a reward that was 90% finished was turned down. I have read numerous reviews and I bel... See more

Rated 5 out of 5 stars

E Rewards has been very easy to work with when I run into a problem. On occasion I do one of their surveys and towards the end of survey there's a glitch and I'm out of the survey and cannot finish it... See more


Company details

  1. Market Researcher
  2. Affiliate Marketing Service
  3. Surveyor

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

  • 5800 Tennyson Pkwy # 600, 75024, Plano, United States

  • e-rewards.com

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

I would give a higher rating but I’ve…

I would give a higher rating but I’ve been dropped a couple times. I should start seeing emails from eRewards now but I know that I can complete surveys from their website. It is frustrating when you spend a lot of time on a survey only to be disqualified during the final classification questions

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

What used to be a good survey platform has become a poor user experience. Many customer support tickets have to be submitted to get fully compensated for your time because their platform is glitchy. After over a decade of participation, I was deactivated without cause. No reason or explanation given. For the time and effort involved, you can find other survey platforms out there that pay more fairly. You will spend 20 minutes on a survey and get 3 points which is the equivalency of around $1. Totally not worth your time unless you have nothing else to do.

May 10, 2026
Unprompted review
Rated 4 out of 5 stars

Been using this site for years

Been using this site for years. Generally good experiences. Sometimes issues with the individual surveys, and not way to report that to the survey people themselves (usually,) but when I've talked to Erewards' own customer service they have been stellar.

The site itself is easy to use, and redeeming rewards is easy. Decent selection of options.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Survey Company

This is a good survey company that you able to get rewards quickly and redeeming those rewards is easy. I recommended this survey company as a good choice for surveys.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

i really enjoy these surveys...very…

i really enjoy these surveys...very interesting topics. length of time to complete survey as advertised is spot on. i miss the magazine subscription rewards from a few years ago.

May 10, 2026
Unprompted review
Rated 2 out of 5 stars

Too many times

Too many times, I have completed surveys, only to be told after I completed them that I had not qualified. These surveys can take up 20 minutes of your time and then after the final page where they ask if you have any comments about the survey you just took, you get directed to a page saying you didn't qualify so you don't get any points. I had stopped taking surveys because of this, but I got an offer in email that convinced me to try again, and this happened again with the first survey I completed. I contacted customer service and, instead of giving me the measly 2.5 points for nearly 20 minutes of my time, they questioned whether I actually completed the survey in good faith, suggesting that maybe I didn't actually answer the questions thoughtfully. Enough. I've had it with eRewards. I do not recommend them unless you enjoy wasting time.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable to participate

This program is the only one in which I participate in. It is quite simple and very rewarding. If there should be a problem or concern, customer support is there to help in anyway in a timely fashion.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Fiddle after Fiddle

I can only assume the five star reviews on here are written by staff members because they do nothing but fiddle you out of points. I've lost count of the times I've 100% finished a survey submitted the answers and get screened out way to often to be a coincidence and this morning their latest trick at the end of survey a message thank you for completing our survey. That's fine I thought but I thought wrong the next screen was a new survey yeah you guessed it SCREENED OUT AFTER 1 QUESTION AND NO POINTS FOR THE COMPLETED SURVEY. If they operated on the hg st trading standards will have this lot in prison Absolutely disgusting dishonest fiddling company

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Informative information

Taking the surveys help me to be more aware of things I see on TV and it help me pay more attention. I enjoy doing the surveys for the information I gain and the gift cards I receive.

May 2, 2026
Unprompted review

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