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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are responsive, helpful, and professional in addressing issues. Many appreciate the quick response times and the ease of using the service, especially when redeeming rewards. People find the surveys meaningful and enjoy the variety of rewards offered. However, some people were dissatisfied with the user experience, particularly when spending significant time on surveys only to be disqualified or encounter glitches. A few other people also felt that their accounts were suspended without clear explanations, leading to a loss of accumulated points.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick and professional... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of use, the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

eRewards is a great way to make extra money and their customer service is great. It can take some time to build up enough to get rewards but once you get started, you can keep a good balance going to... See more

Rated 4 out of 5 stars

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the... See more

Rated 4 out of 5 stars

Overall I believe E-Rewards customer service is very good. Only once or twice in over 10 years that a request for a reward that was 90% finished was turned down. I have read numerous reviews and I bel... See more

Rated 5 out of 5 stars

E Rewards has been very easy to work with when I run into a problem. On occasion I do one of their surveys and towards the end of survey there's a glitch and I'm out of the survey and cannot finish it... See more


Company details

  1. Market Researcher
  2. Affiliate Marketing Service
  3. Surveyor

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

  • 5800 Tennyson Pkwy # 600, 75024, Plano, United States

  • e-rewards.com

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Surveys take much more time than specified

The PRIMARY reason, I did not give a 5 star review for the e-rewards was due to the fact that the surveys offered ALWAYS takes double the amount of time it says that it will take to do the survey.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The reviewer of my issue understood…

The reviewer of my issue understood what had happened and let me know that it was a technical issue and no fault of my own. I was awarded partial credit for my effort, more than I thought I would get. The system works if you report an issue with the proper documentation/description of the problem.

March 20, 2026
Unprompted review
Rated 3 out of 5 stars

E rewards is ok

This service is an easy way to earn rewards . I do not get enough surveys that are relevant and they need to offer more bonuses and a better selection of gift cards .

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Social Media could never....

I love that I can complete surveys and get paid instead of playing video games or being on social media.
I can choose my reward method and get gift cards to Kroger, Starbucks, Choice Hotels, and more.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

E-rewards is a fair and positive…

E-rewards is a fair and positive website. There are many surveys that are interesting and diverse.
E-rewards even rewards you after not being a good fit for a particular survey.
It is a trustworthy and honest website. I have utilized this survey site for many years and have never been disappointed.

March 22, 2026
Unprompted review
Rated 3 out of 5 stars

Great rewards but could be improved

This gives you great rewards for your time, although it can take some time to find a survey that fits you. They are filled or not a good match. Reward points could be better vs. the time it takes to complete.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

So satisfied!

E-rewards has been great for me in all aspects. Every time there is a glitch in the process of getting my reward after earning 75 points, I just click on the contact us tab below and they very quickly respond and fix the problem. It doesn't happen often, don't get me wrong. I am j just so glad I have the opportunity to earn a few extra dollars to buy extra items with, like food or gifts etc.

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

NO CONSIDERATION

I been doing this review and no progress on the personnel at this company

Trust Pilot is not making any progress on my complaint
Very biased and have no consideration. They don't read the explanations and have not doing their job check the survey that were publish

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

There seems to be a lot of technical issues, but problems are resolved quickly

There seems to be a lot of technical issues with higher value surveys that give an error code before it will even load. That being said, when I have a technical issue after I've gotten to the "completed" screen, I can reach out to customer support. I've always had fast, friendly and professional responses. This usually results in the points being awarded without any question. I do wish the issue of the higher value surveys would be looked into. I don't mind spending the time (sometimes 30 to 60 minutes) for the extra reward.

March 16, 2026
Unprompted review

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