I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
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I have nothing more to say than what a great experience it is to buy a Mommas e-bike from E-Wheels in Trondheim. They have the most friendly staff and really listens to whatever bike you are looking f... See more
Company replied
I bought the Balance+ SUV bike a month ago and have had a great experience so far. The staff at the shop were friendly and incredibly helpful—special thanks to Aleksander, who guided me through the e... See more
Company replied
Top Services 👍
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Company details
Written by the company
Kom og besøk oss i Trondheim sentrum! Du finner oss i Søndre Gate 20.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Søndre gate 20, 7010, Trondheim, Trøndelag, Norway
- 032757632
E-Wheels Norge AS
3.8
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great service on aftermarket!
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very well and sent a brand new complete fork for the bike. Since it wasn’t fully assembled, I had to take it to a bike workshop to get it installed, but Ewheels covered the full cost. It’s incredibly reassuring to know you can rely on the after-sales service when you live six hours away from the nearest Ewheels store :)
May 20, 2026
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Trondheim
Dear Frode,
Thank you so much for your feedback!
It is great to hear that you received fantastic help with troubleshooting your new electric scooter, and that the new battery/part/etc arrived in the mail just a few days later. We are glad to hear that everything is in order now!
Our goal is always to provide fast and efficient assistance, and it is inspiring to receive confirmation that we have succeeded in resolving your issues. If you have any further questions or need assistance in the future, we are always here to help.
Thank you again for choosing us, and we look forward to serving you again.
Reply from E-Wheels Norge AS - E-Wheels Trondheim
Hei,
Tusen takk for tilbakemeldingen!
Så hyggelig å høre at du er fornøyd med servicen, det setter vi stor pris på.
Velkommen tilbake til oss!
Med vennlig hilsen,
E-Wheels Kundeservice
Thanks to E-Wheels and E-Mexx in Trondheim.
I have nothing more to say than what a great experience it is to buy a Mommas e-bike from E-Wheels in Trondheim. They have the most friendly staff and really listens to whatever bike you are looking for. I discovered that my backwheel hade a small bend on my first trip. I booked in with E-Mexx and they found a small factory error and replaced the whole backwheel quickly under the warranty. 100% reccomendation goes to E-Wheels and E-Mexx in Trondheim for excellent service.
March 19, 2026
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Trondheim
Hi,
Thank you for your feedback!
We truly appreciate you taking the time to share your experience with us. It’s great to hear that you’ve had a positive experience with our service. We place a strong focus on maintaining good communication with our customers, and it’s very rewarding to know that our efforts are appreciated.
Wishing you a good day!
Very helpful!
I bought the Balance+ SUV bike a month ago and have had a great experience so far. The staff at the shop were friendly and incredibly helpful—special thanks to Aleksander, who guided me through the entire purchasing process. He also assisted with minor maintenance and gave me useful advice. I can highly recommend visiting this shop!
May 16, 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Trondheim
Thank you so much for your kind words!
We’re really glad to hear that your experience with the Balance+ SUV bike has been great so far, and that Aleksander was able to help you throughout the whole process. We always aim to make sure everyone feels welcome and well taken care of, so it means a lot to us to hear that.
If you ever need anything, whether it’s maintenance advice, support, or just have questions - don’t hesitate to stop by or get in touch. We’re always happy to help and would love to see you again!
Thanks again for recommending us and enjoy your rides!
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