There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
Company replied
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See what reviewers are saying
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from E-Wheels Norge AS
Hi,
Thank you for your feedback! We're thrilled to hear that you found it easy to order and are happy with your scooter. Enjoy your ride!
Best wishes,
E-Wheels Customer Service
Lack of interessant and competence
Noe time I experienced, the store guy did look into my problem at all, just referert me to te workshop at Alnabru. When I found A guy that looked at the issue was solved in 5 minutes and did not require A workshop at all.
June 1, 2024
Unprompted review
Reply from E-Wheels Norge AS
Hi,
We're sorry to hear about your experience. It's disappointing to learn that your issue wasn't addressed properly. Thank you for your feedback; we will work on improving our customer service to ensure better support in the future.
Best regards,
E-Wheels Customer Service
Stay away from E-Wheels update
Stay away from E-Wheels update.
As previously described, it all ends up in a lot of writing, but no result is forthcoming. Your comments on my review do not match reality at all, but are only written to embellish my assessment.
The complaint for which I have an order confirmation says they have only been delivered and in their latest comment that it is not in stock.
Sad that they can't even keep track of their own false postulates.
Hold jer fra E-Wheels.
Som tidligere beskrevet ender det hele ud i en masse skriverier, men resultat udebliver. Deres kommentarer på min anmeldelse passer slet ikke med virkeligheden, men er kun skrevet for at pynte på min bedømmelse.
Den reklamation som jeg har en ordrebekræftelse på skriver de først er leveret og i deres seneste kommentar, at det ikke er på lager.
Sørgeligt at de ikke engang kan holde styr på deres egne usande postulater.
July 11, 2024
Unprompted review
Superb service
Superb service, especially from Anna, who handled my complaint case. She explained exactly how the process would proceed in such a situation and kept me updated throughout. We had some struggles with DHL regarding the pick-up agreement, but that is not E-Wheels' fault. Overall, a very positive experience with a company that takes responsibility and treats its customers well. Thank you, Anna from E-Wheels :)
July 9, 2024
Unprompted review
Just in reply for e_wheels comment.
Just in reply for e_wheels comment.
My purchase was not a pre_order. I purchased an availabe ebike on Sale price. The invoice and all emails from your customer service are available.
Dont cover your irresponsible manner towards customer by a lie.
At the end you even did not take your responsibility and sent a WRONG size, and after that said that's what you have and my order is out of stock!
I am deeply sorry for your manner towards customers.
You ruined my summer plan completely.
It is the last time I will answer your reply.
When I bought that ebike it was ready for deliverY in 4 days. I purchased it for my summer time. It is now middle of summer and I have no bicycle.
I wonder how you manage your company. It is now a week that you recieved your WRONG size ebike and do not refund my money. The last time your customer service reply " we assume the size labeling was wrong! " It is the process of your management. Having no value for your customer's time and money.
July 9, 2024
Unprompted review
Reply from E-Wheels Norge AS
Hi,
We are sorry to hear about your experience. Your feedback is important to us, and we sincerely apologize for the inconvenience caused. Please reach out directly so we can resolve this issue and make it right. In the order you have made, it clearly states that this unfortunately is a pre order, We also refer to several of our emails to you along the way when there is a postponed ETA on the pre-sale, regarding delivery to the expected ETA. Thank you for your patience.
Best regards, E-Wheels Customer Service
Quick response and good help.
July 2, 2024
Unprompted review
Very good service👍😁
July 4, 2024
Unprompted review
Quick answer and very helpful service
Quick answer and very helpful service. Jonatan was great. I am very satisfied.
July 4, 2024
Unprompted review
Quick and good support and service.
July 3, 2024
Unprompted review
Pleasantly surprised by timely and…
Pleasantly surprised by timely and effective support.
July 1, 2024
Battery died on our scooter, first class service
Battery died on our scooter, e-wheels sent out a new battery without any charge.
July 2, 2024
Unprompted review
Superb service in Bergen E-Wheels!
The Bergen crew made a mistake when assembling the front wheel on one of our new bicycles, luckily without serious personal injury. When being informed on this they really acted fast and very professional by repairing and inspecting the bicycle superbly!
May 25, 2024
Unprompted review
Troublefree delivery
June 5, 2024
Unprompted review
Ordered 2 bicycles
Ordered 2 bicycles. Got the first one quite quickly according to the delivery estimate in the order receipt.
The second one took a week longer than the estimate on the order receipt. And I am a little dissapointed in the engine on Jonas+, do not feel it is strong enough
July 1, 2024
Unprompted review
Quick and effective support
Quick and effective support, the case was solved very quickly :-)
July 1, 2024
Unprompted review
I had one accident due to a failure on…
I had one accident due to a failure on the sparkesykkel, which still hust so i dont forget the case. In the shop they tell me it is fabrication mistaake and that i can get new sparkesykkel. But i dont fint ordrebekreftelse, i asked you office but they sent me ordrebekreftelse for another sparkesykkel i bought.... The destroyed sparkesykkel was bought 08.02.2021 and money went from the account og mai brit jensen 09.02.2021. We cannot find your mail with ordrebekreftelse, just have the reciptt from bank payment. we har sendt begge våre mail adresser til konoret i denne klagen. mvh. Anthony
September 29, 2023
Unprompted review
Reply from E-Wheels Norge AS
Hei,
Dette var veldig leit å høre om, vi ønsker gjerne å komme i kontakt med deg for å rette opp.
Kan du ringe oss i morgen på telefon 32 75 76 32, så setter vi stor pris på det. En av våre flinke kundebehandlere vil gjerne se på saken med deg.
Ser frem til å høre fra deg.
Mvh, E-Wheels Kundeservice
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