There was a bunch of emails back and forth, approximately 15 of them, before something concrete happend. Overall , there was always response from costumer service but the product I've bought is not... See more
Company replied
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See what reviewers are saying
The initial reply time was long (3-4days) and did not improve after the first reply. Also, each time it is a new person who is replying, which made it a bit more difficult to follow what is done/requi... See more
Company replied
I bought a Momas Ultimate + last year in Trondheim, and a few weeks ago the front fork shock absorber stopped working. It wouldn’t hold air, and it was clearly faulty. Ewheels Trondheim responded very... See more
Company replied
I have generally been happy with my E-Wheels scooter, but I am disappointed with how my warranty case has been handled. After only 5 months of use, the scooter developed serious water damag... See more
Company details
Written by the company
E-Wheels er en av Nordens største forhandlere av små elektriske kjøretøy og ble grunnlagt i Norge i 2014 som E-Wheels Norge AS. E-Wheels har levert en stor andel av Nordens små elektriske kjøretøy og anses som en pioner i det grønne skiftet.
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Kølatoppen 1, 3322, Fiskum, Norway
- 32 75 76 32
- mail@e-wheels.no
- e-wheels.no
E-Wheels Norge AS
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will send a real answer when I will…
I will send a real answer when I will receive my equipments 🤷🏻♂️. But, until now it’s not send.
October 15, 2024
Reply from E-Wheels Norge AS
Dear customer,
Thank you for choosing us, and taking the time to give us a review.
We hope our products meet your expectations! Please let us know if you have any questions, concerns or compliments.
We can be reached through chat, email and our customer service phone number if you want to reach out to us.
Looking forward to hear further from you!
Good help
Took a while to get a responce, but when he got back to me he was very helpful and even sent a replacement part for free! Good stuff!
October 13, 2024
Unprompted review
Takk for god hjelp 😊
October 11, 2024
Unprompted review
Good customer service. Quick response.
Quick response to both email and phone. Very helpful customer service.
September 13, 2024
Unprompted review
I am very pleased to have completed my…
I am very pleased to have completed my order with e-wheels. A special thanks to Viktor from customer service, who has been an invaluable help – without his effort, the order might not have been completed. I look forward to receiving my electric scooter and trying it out!
October 7, 2024
Unprompted review
I`m very satisfied
I`m very satisfied. Quick response from Fabian when corresponding by mail and the credit to my account came very quickly.
October 3, 2024
Unprompted review
Great service!
My son broke a part and E-wheels sent new - no questions asked. Great service!
September 25, 2024
Unprompted review
For lang leveringstid
September 23, 2024
Reply from E-Wheels Norge AS
Hei,
Takk for tilbakemeldingen. Vi ser at du har bestilt en sparkesykkel som er på forhåndssalg, og forventet leveranse er satt til 8. oktober. Leveringstiden på forhåndsordre er et estimat som er så nøyaktig som mulig. Ettersom det kan oppstå uforutsette hendelser underveis kan det ikke garanteres at datoen er 100% eksakt.
Har du flere spørsmål, er du velkommen til å kontakte oss!
Med vennlig hilsen,
E-Wheels Kundeservice
Nice people who deliver great service…
Nice people who deliver great service and help.
September 18, 2024
Unprompted review
Bike is broken
Bike is broken, but the support team helps efficiently to solve the problem
September 16, 2024
Unprompted review
E-Weels kjøpt
Excellent electronic communication
Very good service in store
Store overcrowded with bicycles, difficult to move around with more than two customers in butique.
So far we are very happy with Momas Balance Pro.
September 20, 2024
Unprompted review
Bra handel men lit irriterende at jeg…
Bra handel men lit irriterende at jeg ikke kan få den sent inne på net siden
September 19, 2024
Long response time on email and…
Long response time on email and difficult to reach on phone.
September 5, 2024
Unprompted review
Excellent service as always.
September 11, 2024
Unprompted review
fast and fantastic custumer service
May 23, 2024
Unprompted review
Very good service!
September 4, 2024
Unprompted review
Quick feedback 😊
September 3, 2024
Unprompted review
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