I have purchased items from this company a number of times most recently I had an issue with their website as it was going through some issues which prevented me from being able to place my order. I... See more
Company replied
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See what reviewers are saying
Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almo... See more
Company replied
iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to d... See more
Company replied
Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outst... See more
Company replied
Company details
Written by the company
We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all. We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
Contact info
Los Angeles, United States
- (213) 900 0420
- contact@e10-labs.com
- e10-labs.com
Ice Cream Cake and Customer Satisfaction …
I have purchased items from this company a number of times most recently I had an issue with their website as it was going through some issues which prevented me from being able to place my order. I reached out to them and they got back to me promptly and let me know after looking into my situation that their website was having issues. They let me know when it was fixed and they gave me 20% discount for the inconvenience which was greatly appreciated when I received the flower it wasn’t at the quality that I am used to. I’ve reached out to them and they kindly sent me a new order with an extra bag in there for me. It’s very evident that they care about their customers and their brand and I will be continuing to support this company.
January 20, 2026
Unprompted review
Reply from E10 Labs
Thank you for the kind review! We're happy to hear our team kept you updated on the site issue and helped you out with your order. We appreciate you being a part of the E10 Labs family!
Customer service was amazing!
Customer service was amazing!! Not only was the response fast, but they also threw in new caps for my devices at no charge!
August 11, 2025
Unprompted review
Reply from E10 Labs
Thank you for the amazing review, Ernest! Our team strives for quick response times and helping out any way we can.
Ever since I purchased the IVEN I’ve…
Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outstanding customer service and support while talking to them! No im not a robot just a real satisfied customer!
April 9, 2025
Unprompted review
Reply from E10 Labs
Thank you for the stellar review, Israel! We're glad you're enjoying your iven and that our team has done a great job taking care of you.
Excellent Buying Experience!
Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almost missed a few products and I wish there was more info on some of the products but all in all it was a pleasant experience. I’m a year into smoking flower so I’m new to all this and Jenny got me thru it lol. Again, gold standard customer service :-) I’ll update once I receive my Iven bundle!
April 4, 2025
Unprompted review
Reply from E10 Labs
Thank you for the excellent review, Jeramiah! We hope you've been enjoying the iven and we appreciate you being a part of the E10 Labs family!
Great product
Staff were super helpful and informative, the Iven is simple and easy to use. Holds a decent charge and is easy to clean and reassemble.
September 19, 2024
Reply from E10 Labs
Thank you for the kind words, Levi! We’re thrilled to hear that our team was able to help and that you’re enjoying the simplicity and ease of the Iven. It’s great to know that the charge and easy cleaning have made your experience even better. If you ever need anything else, feel free to reach out!
Very pleased
Very fast shipping I was shocked! The ARI53 is great, did the job everytime
October 3, 2024
Reply from E10 Labs
Thank you for a stellar review, Heather! We're glad your order got to you quickly and that you're enjoying the Ari53 flower :)
Very very smooth smoke
Very very smooth smoke, the battery lasts a long time, and it’s the perfect size.
October 1, 2024
Reply from E10 Labs
Thank you for a stellar review, Jim! We’re so happy to hear that you’re enjoying the smooth vapor, long battery life, and convenient size of the Iven. If you ever have any questions or need anything, don’t hesitate to reach out. We appreciate your support!
Reply from E10 Labs
Thank you for sharing your feedback! We’re so glad to hear that your shopping and purchasing experience was smooth and enjoyable. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate having you as a customer!
Reply from E10 Labs
Thank you for the review, Brandy! The team loves to know you're enjoying your device, accessory, and flower!
Tasty and consistent effects.
September 25, 2024
Reply from E10 Labs
It's great to know the Ari53 flower tastes great and is delivering on effects! Thank you for the stellar review, Krista!
The iven works great with a FINE grind
The iven works great with a FINE grind. Their flower chugs and taste amazing I tried the pink runtz.
September 20, 2024
Reply from E10 Labs
Thank you for a great review, Stephen! It's great to hear you're using the iven dry herb vaporizer and Ari53 flower together. If you try all the strains make sure to let us know which one is your favorite!
Not for me. Just too complicated and more trouble…
Just too complicated and more trouble than it's worth. I prefer actually smoking, and if I can't smoke I have carts.
Not your fault. It felt solid and well made and if I had to do thca I'd try it again. But I'd hate to be in that spot.
September 18, 2024
Reply from E10 Labs
Thank you for sharing your honest feedback. We understand that everyone has their own preferences, and while the Iven device wasn’t the right fit for you, we’re glad to hear you felt it was well made. If you ever find yourself wanting to try THCa again, we’d be happy to assist with any tips to make the process smoother. We appreciate you giving it a shot, and if you ever need anything, feel free to reach out!
Super helpful!! I'm so impressed!
Super helpful!!
I'm loving this company and their support is just great. So, don't worry. If anything goes wrong, they'll make it right. If you're not sure what to do or have any questions at all, just ask. Someone will get back with you to help right away. I'm very impressed with their customer service.
I'm also WAY excited about the Ari53 infused flower! This stuff is perfect for my vaporizer(s) and lifestyle. I tend to want to partake when I wake up in the middle of the night. It's my bedside buddy! No grinding. Super smooth and easy to deal with. So far... I can't decide which one I like best. But I made sure I could reach all of them without having to actually get up out of the bed. Seriously does the trick and I don't have to wait an hour to fall back to sleep.
AND it's a great way to introduce friends to dry herb vaping. Tastes great. Strong, but not overwhelming. And no lighter necessary!
It's always fun to show up with something new. Since I grew up in the days of "take what you can get", I just love having choices and variety. Ari53 is one of my best new finds!
October 2, 2024
Unprompted review
Reply from E10 Labs
Thank you so much for your amazing review! We’re thrilled to hear that our support team has been so helpful and that you’ve had a great experience with the Ari53 infused flower. It sounds like it’s the perfect fit for your lifestyle, and we love that it’s your go-to bedside companion for those late-night sessions! And we couldn’t agree more—having options and variety is always a plus, and we’re happy Ari53 is one of your top picks. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your support and for sharing the love!
Very Satisfied
My overall experience I would say was good. There flower is one of the best for a vaporizer online and it's potent too! Their Flower is awesome. I currently have the Yocan Hit and thought I was upgrading but my Iven was broken!
There customer service is great had purchased the Iven it was broken and after contacting the company the exchange happened immediately. I like my Iven and recommend E1011Labs to everyone.
September 5, 2024
Reply from E10 Labs
Thanks for sharing your experience, Adrian! We’re really happy to hear you’re enjoying the flower and finding it potent and perfect for vaping. That said, we're sorry again about the issue you had with your Iven device, but we’re glad we could send out a replacement for you. If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your feedback and are always here to assist!
It's perfect for a discreet night out..buuutttt
It's perfect for a discreet night out. The only issue is when I went to take the bottom off only the cap and the rubber piece came off. I had to keep putting those back on to take the bottom off so I could get to the chamber.
August 29, 2024
Reply from E10 Labs
Thank you for leaving a review, Nyre! The team really appreciates it when we're able to get customer feedback on our devices.
In regards to the issue with the cap on your device, one of our customer service representatives has reached out to see how we can be of help!
It was a great burn
It was a great burn. I loved the way it smelled, and the product was exactly what I expected.
August 24, 2024
Reply from E10 Labs
Thank you for the great review and trying out our Ari53 Diamond Infused Flower! Our team loves to hear you're enjoying your iven device and our new flower product!
my first vape
iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to decide which heat setting is right for me. i have burned some flower. my experience improves with my familiarity of the product.
August 12, 2024
Reply from E10 Labs
Thank you for the review and choosing the iven as your first dry herb vaporizer! If you ever have any questions about the device don't hesitate to reach out to contact@e1011labs.com for help 💚
It gets hardly works
It gets hardly works. Airflow is good and burns my but to fast because t I still like it.
July 15, 2024
Reply from E10 Labs
Thank you for the review, Michael! The team enjoys hearing about the aspects of the iven people are liking.
As for your bud, I suggest trying a session on the yellow or green setting as these heat the flower at a lower temperature, allowing for a more flavorful hit.
Tried the device once, returned, but only got half the money back
The company only gave me half of the refund of the device back. They took 3 days to respond to the return email but they did (hence the 2 stars not 1). But they said since it was used once I only get half the money back. Seems scammy to me as if half of the purchase price is still a profit to them.
July 2, 2024
Reply from E10 Labs
Hi Jay,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion and frustration regarding our refund policy and the time it took to respond to your return request.
To clarify, full refunds are available for new, unused devices returned within 14 days of receipt, provided the tamper-proof seal is intact. Since the device was used, it technically did not qualify for a refund. However, your customer service representative escalated the issue on your behalf to ensure you received at least a partial refund as a gesture of goodwill.
We also want to note that your request came in over a holiday weekend, which affected our response time. We responded as soon as our team was back to work, and we apologize for any inconvenience this delay may have caused.
We want to assure you that we stand by the quality of our products and offer exchanges for any devices that are found to be faulty. However, as this was not the case with your return, the standard refund policy applied.
We understand that this situation may be frustrating, and we are genuinely sorry for any inconvenience it has caused. We are actively working to improve our response times to ensure you receive the support you need more quickly in the future.
Your feedback is invaluable to us, and we are committed to making things right. If there is anything more we can do to enhance your experience, please do not hesitate to reach out to us directly. Your satisfaction is very important to us, and we truly appreciate your understanding.
These guys are amazing
These guys are amazing, and the design on this device is par none, elegant sleek, wow factor for sure, I actually had a Buick 110 nylon case that this fits in nice, you could actually carry this one your belt, awsome product
June 21, 2024
Reply from E10 Labs
Hi David, thank you for such a stellar review! We love to know you're using your device and have even found a convenient way to carry it. Feel free to send our contact email a picture of the iven in the Buck 110 nylon case so the team can check it out!
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