I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damag... See more
Company replied
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See what reviewers are saying
I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one item—the dermaroller—was missing. I contacted customer service, and although it took a few days to... See more
Company replied
The quality of the product is perfect. My doctor is advised me after my hair transplant and i still using it since more than a year. Shampoo- serum and vitamins Highly recommended Eng. Abdulrahman... See more
Company replied
Arrived promptly, not had chance to use it yet as I have some left from previous order. Lasts a long time due to only needing to use small amounts at a time
Company replied
Company details
Written by the company
The Mossi London is a leading cosmetic company renowned for its diverse range of high-quality beauty products. Our brand specializes in skincare, makeup, haircare, and fragrances, catering to various skin types and individual preferences. Committed to excellence, we offer innovative formulations crafted with premium ingredients to enhance natural beauty and promote self-care. Our products are designed to inspire confidence and empower our customers to look and feel their best.
Contact info
Binckhorstlaan 36, 2516 BE, 's-Gravenhage, Netherlands
- +31642505041
- Info@eacosmetics.nl
- eacosmetics.nl
3.9
Great
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Mossi London EU
Thank you very much for your kind review!
We’re happy to hear that your order arrived on time and that you are satisfied with the products. We truly appreciate your support.
Looking forward to using it
The delivery has been quick, the product looks great. The results are to be seen in 6 months.
February 23, 2026
Reply from The Mossi London EU
Thank you very much for your review!
We’re glad to hear that the delivery was quick and that you like the product so far. We hope you’ll be very happy with the results. Thank you for your order!
One of the packages was broken during…
One of the packages was broken during transport. The shipment is poorly secured. I suffered a loss of money.
February 6, 2026
Reply from The Mossi London EU
Thank you for your feedback.
We are sorry to read this review. You ordered vitamins, and we have not received any email or message from you regarding damaged products after delivery. If you had contacted us, we would of course have offered a solution immediately, such as sending a replacement or providing compensation if necessary.
Please note that we carefully pack all our products with protective bubble wrap, precisely because we are aware that shipping companies do not always handle parcels carefully during transport.
If any product was indeed damaged during transport, please feel free to contact our support team and send us a photo, and we will be happy to help resolve the situation. Customer satisfaction is very important to us.
Arrived promptly
Arrived promptly, not had chance to use it yet as I have some left from previous order.
Lasts a long time due to only needing to use small amounts at a time
February 9, 2026
Reply from The Mossi London EU
Thank you for your review!
We're glad to hear that your order arrived promptly. Our products are indeed designed to last a long time since only small amounts are needed per use.
We hope you'll enjoy using it once you start, and thank you again for your support!
Reply from The Mossi London EU
Thank you for your review! We’re happy to assist you in English anytime. Please feel free to contact us whenever you need support.
Reply from The Mossi London EU
Thank you for your support! We truly appreciate your trust and are glad you’re satisfied with our service.
I have been utilizing this product for…
I have been utilizing this product for over a year and have observed positive outcomes.
January 2, 2026
Reply from The Mossi London EU
Thank you for your continued trust and loyalty! We truly appreciate your long-term support and are glad you’ve experienced positive results.
Very fast shipping :) Box arrived damaged but products are in great shape
I can only talk regarding my order, but it was very fast delivered :) The box came completely destroyed including two of the three original packings inside the post box. But the products are not damaged at all. But 4 stars because that was probably the post's fault, and not The Mossi London EU.
December 10, 2025
Reply from The Mossi London EU
Thank you for your honest feedback. We’re very happy to hear that the products arrived safely and in good condition. We’re sorry about the damaged outer packaging and will continue working with our delivery partners to improve handling. We truly appreciate your understanding and support.
I bought a package of hair products for…
I bought a package of hair products for my hair transplant. I have my doubts. I feel like it only contains oil and nothing else. The vitamin pills taste like sugar. In short, I'm going to have a lab test to find out what's in the oils, vitamins, and shampoo. It'll cost me €1,000, but I'm certain it's a counterfeit.
November 1, 2025
Unprompted review
Reply from The Mossi London EU
Hi,
Thank you for sharing your feedback. We take comments like this very seriously.
We want to reassure you that all Mossi products we sell are 100% authentic, sourced directly from the official manufacturer in Turkey. We never deal with counterfeit or unverified suppliers, and every product batch is compliant with EU quality and safety standards.
Taste and texture of supplements can vary from person to person, but the composition fully meets all regulatory requirements.
At this moment, we cannot locate any order under your name or email. To assist you properly, could you please contact us at info@themossi.eu with: your order number, the platform where you purchased, a photo of the items you received.
We’ll gladly review everything for you and provide full clarity.
Thank you,
Team Mossi EU
This time no parcel come
July 30, 2025
Reply from The Mossi London EU
Hello Sardar,
Thank you for your feedback. We are sorry to hear about your concern. After checking the tracking information, we can confirm that your parcel was successfully delivered on 7 August 2025 at 14:18 to your address in Málaga, Spain.
We also want to mention that we never received any email or message from you regarding this delivery, so we were not aware of this situation until now.
It is possible that the package was received by someone else at your address. We kindly suggest checking with your household members or neighbors.
If you are still unable to locate your order, please contact us directly so we can help you further.
Kind regards,
The Mossi London EU Team
High quality- advised by doctors
The quality of the product is perfect. My doctor is advised me after my hair transplant and i still using it since more than a year. Shampoo- serum and vitamins
Highly recommended
Eng. Abdulrahman
July 28, 2025
Reply from The Mossi London EU
Dear Abdulrahman,
thank you so much for your thoughtful review. We are very happy to hear that your doctor recommended our products and that you have been satisfied for such a long time. It’s wonderful to know that our products support you after your hair transplant. We truly appreciate your trust and look forward to continuing to serve you. 🙌
Issue solved
August 4, 2025
Unprompted review
Reply from The Mossi London EU
Dear Burak,
Thank you for your feedback. We're truly sorry to hear that you were disappointed.
We would like to kindly clarify that, as stated in our Shipping Policy, import duties and taxes for non-EU countries like Switzerland are determined by local customs and are not included in our product or shipping prices. These costs are the responsibility of the customer, and unfortunately, we have no influence over them.
Despite this, and purely as a gesture of goodwill, we created a personal 20% discount code for you to use on a future order — going beyond what is required of us. Our customer care team has also personally reached out to you several times to offer support and assistance.
If there's anything else we can do, please don’t hesitate to contact us directly. We truly appreciate all of our customers and hope to serve you again in the future.
Warm regards
MossExperience first time
Hallo Mossi London EU,
I just now received the package with care and thank you!
I know there is a little bit delayed but i am so glad all the items are completed. This is m first time will be using your product but I believe it's gonna be worthwhile and effective.
I will gave you some details and feedback after a month's using it.
Thank you and have a great day!
June 17, 2025
Reply from The Mossi London EU
Dear Armand,
thank you very much for your thoughtful feedback. We are glad to hear that your package arrived safely and that you are satisfied with the completeness of the order. Since this is your first time using The Mossi products, we look forward to your experience and feedback after a month of use. Your trust means a lot to us. 🌟
It has been delayed been two week…
It has been delayed been two week instead of one week
April 23, 2025
Reply from The Mossi London EU
Dear Imdad,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you were disappointed with the delivery time.
We’d like to clarify that your order was placed on April 21st and delivered on May 6th. While this was slightly longer than our usual timeframe, the delay was due to an important issue we encountered with the shipping address. We reached out to you via email to request clarification, as the address provided was incomplete and could have caused a failed delivery.
Thanks to your quick response, we were able to correct the issue and ensure your package arrived safely. Without this step, it’s very likely the parcel would not have reached you at all.
We always aim to provide the fastest and smoothest service possible, but in some cases, ensuring accuracy takes a little extra time. We hope you understand that this was done with your best interest in mind.
Thank you again for your order and your trust. We truly appreciate your support and hope to serve you better in the future.
Warm regards,
Team EA Cosmetics
Excellent Service and Great Products – Truly Impressed!
I ordered the 6-month Mossi London hair care kit and was initially disappointed to find that one item—the dermaroller—was missing. I contacted customer service, and although it took a few days to hear back due to a system upgrade, once they replied, they were incredibly professional and kind.
They didn’t just send the missing dermaroller—they went above and beyond by including an extra one, plus a free shampoo and conditioner as a gesture of goodwill. I’ve now received everything, and I’m genuinely impressed with both the quality of the products and how well they handled the issue.
Mistakes can happen, but it’s how a company responds that really shows their values. Mossi London proved they care about their customers. Five stars from me—highly recommended!
March 19, 2025
Unprompted review
Reply from The Mossi London EU
Dear Tareq,
thank you very much for your detailed and thoughtful review. We are very glad to hear that our customer service could resolve the issue quickly and that you were satisfied with the extra care we provided. Your kind words about both the quality of our products and how we handle unexpected situations mean a lot to us.
It’s customers like you who motivate us to always go the extra mile. We truly appreciate your trust and support, and we look forward to serving you again in the future. 🌟🙏
Kind regards,
The Mossi London EU Team
Extremely sweet
I've been taking the ordered vitamins for a few days now, but it's still too early to speak about their effectiveness. The biggest issue is that when they dissolve in my mouth, they are extremely sweet and quite unpleasant, almost like an artificial coffee sweeteners.
February 22, 2025
Reply from The Mossi London EU
Dear Marijo,
Thank you for your review. Regarding your feedback, our vitamins are indeed formulated with a vanilla flavor. This unique feature differentiates our vitamins from others on the market and makes them easier to consume for a broader audience.
Additionally, like any supplement, vitamins do not deliver instant results. Achieving noticeable effects requires time, consistency, and regular intake. The results can also vary depending on factors such as daily dosage and individual hair DNA.
We would like to clarify that Trustpilot is primarily a platform to review a company's performance rather than individual product experiences. If you would like to leave a product review, we encourage you to do so on our website.
We appreciate your feedback and are happy to assist with any further questions!
Best regards,
The Mossi London
Reply from The Mossi London EU
Thank you for your feedback. We’re sorry to hear about your concerns regarding your package.
Please rest assured, your package is not lost. According to the tracking information, it is currently en route to you. You can follow its progress using this link:
https://jouw.postnl.nl/track-and-trace/RI668456418NL-BG-8800?language=nl
We understand that waiting can be frustrating, and we appreciate your patience. If you have any further questions or concerns, please feel free to reach out to our customer service team, who would be happy to assist.
Thank you for your understanding.
Best regards,
EA Cosmetics
Excellent service
Excellent service, delivered in 10 business days
WIll be using again
September 16, 2024
I bought The Mossi London 6 months…
I bought The Mossi London 6 months treatment and it was delivered .thank you EA cosmetics.
May 26, 2024
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