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Company details

  1. Computer Software Store
  2. Computer Support and Service Company

Information provided by various external sources

eaDocX and Model Expert software sales, plus consulting, mentoring and training services supporting EA teams.


Contact info

3.2

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

Very very slow generate document

Very very slow generate document, poor usability, lot of bugs, very slow inspect model operations

We use as alternative for EA document generator, because eadoсx more flexible. But this is hard to use tool. :(

May 11, 2020
Unprompted review
eaDocX logo

Reply from eaDocX

Thank you very much for your feedback.
Please submit bug reports via the forum - we can only fix the things we know about.
And we are always keen to hear how we can improve usability. Our development backlog is prioritised based on user feedback.
PS speed of document generation depends on the size of your document and the complexity of the information you want to include (eg hyperlinks to be resolved). Did you know that you can speed up generation during document build by using draft generate?
Jackie

Rated 3 out of 5 stars

Used to be 4-5 stars

I would have given this product at least a 4 if not a 5, but in our environment, our SQL Server back end database is the only option we have to store a shared repository. While I've used SQL Server as the repo store before, for some reason in our environment, the connectivity to the data center creates severe latency issues when doing any operations with EA, to the point where the creation of Word documents is beyond painful. The only way forward for us is to save a model fragment to a local file, and switch to that project when trying to create Word output. The Spreadsheet tool for import/export also has latency issues, but because it's more of a batch operation, I can continue to use it, despite the latency. Because our network is not something my team has any input on or ability to change, I don't really have a loggable defect, it just means that I'll cut back my license to a single seat at renewal time.

May 1, 2020
Unprompted review
Rated 4 out of 5 stars

Great tool

Great tool,
because of some minor defects I don't rate 5 stars.

May 1, 2020
Unprompted review
eaDocX logo

Reply from eaDocX

Thanks Juergen. Please report bugs via the forum or on the Request a Feature page. Kind Regards, Jackie

Rated 1 out of 5 stars

Licencing errors

I've used the older version few years ago, and this was great. But the recent version was unusable due to licencing issues.

April 30, 2020
Unprompted review
eaDocX logo

Reply from eaDocX

I'm very sorry to hear that - what were the licensing issues? Did you raise a support ticket? If you let us know we can investigate. Kind regards, Jackie

Rated 3 out of 5 stars

Product works with issues with screen scaling > 100%

Product works with issues with screen resolution support for high res displays such as laptops. Need a second monitor in order to use, as the panels are not visible or they are overlapped and non functional. Placed trouble call about this over a year ago and was told to set the scaling to 100%, but with a 3200x1800 display one would need a magnifying glass to see the screen and the ability to move a pointing device only 1 pixel. Not convenient to be dragging an external monitor to a client site in order to do work on site.

April 30, 2020
Unprompted review
eaDocX logo

Reply from eaDocX

Thanks for the feedback Myron. We know this issue is outstanding and are still working to try and fix it. We hope to have positive news soon. Kind Regards, Jackie

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