MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use yo... See more
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I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it d... See more
Company replied
What stood out for me with EarDoc while visiting in Australia was how advanced the whole process felt. I ordered my hearing aids, had my first adjustments done over telehealth, and watched the se... See more
Company replied
I was dreading the usual back-and-forth appointments, but EarDoc completely changed that for me . From purchase to the fitting, everything was explained clearly and handled online. My hearing aids wer... See more
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Company details
Written by the company
EarDoc was created to help people hear better, feel more confident, and stay connected to the world around them. With support available both in-clinic and through telehealth, we make it easier for people across Australia, including those in regional areas, to access real hearing care without long waits or unnecessary barriers. Having already helped more than 5,000 patients, our focus is not on pushing products, but on restoring clarity, confidence, and independence through honest guidance and personalised support. Led by our Founder and Principal Audiologist Mo Helou, EarDoc is built on trust, clinical integrity, and a genuine commitment to doing what is right for every person who reaches out.
Contact info
PO Box 5512, 2145, Greystanes, Australia
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
4.5
Excellent
25 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Hearing Care and Support
I had such a great experience with EarDoc from start to finish. The whole process was incredibly easy and convenient, everything was done from home, which made it so much less stressful compared to having to go into a clinic and waiting. I loved that I could speak with a qualified audiologist via telehealth and have my hearing aids delivered quickly, then adjusted remotely to suit me perfectly.
What really stood out was the personalised care and ongoing support. The team genuinely took the time to understand my needs and made sure I felt comfortable every step of the way. The 21-day free trial is such a great idea too, it gave me the confidence to try them in my everyday life and really see how they fit into my daily routine, so I knew they were the right choice for me.
Overall, EarDoc makes hearing care simple, accessible, and actually enjoyable. I’d highly recommend them to anyone looking for a good, hassle-free way to improve their hearing!
April 17, 2026
Best Hearing Aids and Service
Having had a few other supposed reputable brands and companies, everyone drives past their branches everyday, Ear Doc stands head and shoulders above the supposed best brands. Out of frustration I tried Ear Doc and only wish I hadn't wasted $7800 on the other brands and several hundred dollars on other cheaper advertised brands. Mo and his team were terrific, regular calls to set the aids up to suit me personally, nothing was too difficult, genuine assistance even after I stated i was reticent to go through all of the testing, checks and balances, i had concerns about no actual site visit for tests, fitting etc, these are the absolute best hearing aids I have ever had. This is not a made up review, I am happy to be contacted direct if you like, dont waste you time, effort or money with the other well known companies, Mo and his team are there to genuinely help with hearing loss. Go with Mo and his team, you will not be disappointed.
February 23, 2026
Unprompted review
Reply from Eardoc
Thank you so much, Jim, for this incredibly thoughtful and detailed review. We truly appreciate you taking the time to share your experience with EarDoc and with Mo and the team.
We know that choosing the right hearing clinic and the right hearing aids can feel overwhelming, especially after disappointing experiences with other providers. That is why it means so much to hear that you felt supported, listened to, and genuinely cared for throughout the process. Our goal is always to provide professional, personal hearing care that is tailored to each person’s needs, not a one-size-fits-all approach.
At EarDoc, we understand that better hearing is not just about fitting hearing aids. It is about making sure each person feels comfortable, informed, and confident every step of the way. From the initial hearing consultation through to hearing aid selection, setup, fine-tuning, and ongoing support, we work hard to make the process as smooth and stress-free as possible. We are especially glad to hear that our regular follow-up and personalised support made a real difference for you.
Thank you as well for mentioning your concerns at the beginning of the process. We know many people can feel hesitant about hearing tests, hearing aid fittings, and making such an important decision, particularly if they have had frustrating experiences elsewhere. Hearing that you felt reassured and well looked after means a great deal to us. We believe every person deserves honest advice, expert hearing care, and ongoing help to get the very best result from their hearing aids.
Your recommendation means a lot to Mo and to our whole team. We are very grateful for your trust, and we are so pleased we could help you achieve a better experience with your hearing and hearing aids. Thank you again for your kind words and for allowing us to be part of your hearing journey.
Setting up a TVlink
MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use your phone in the set up process and which model of the TV link suits which model hearing aid.
December 28, 2025
Reply from Eardoc
Hi Jim and Jenny,
Thank you for your review and feedback. We’re very glad your TV link is now working well.
We appreciate your suggestions regarding setup and compatibility information. This is valuable feedback and something we are actively improving.
Kind regards,
The EarDoc Team
Great customer service and helpful…
Great customer service and helpful information. Order was sent and delivered very quickly. Would definitely recommend.
January 27, 2026
Reply from Eardoc
Hi Joy,
Thank you for your lovely review. We’re so glad to hear you were happy with the service and delivery.
We really appreciate your recommendation.
Warm regards,
The EarDoc Team
Fast personal service
January 31, 2026
Reply from Eardoc
Hi Michael,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
The service was great
The service was great. The delivery was quick unexpectedly. Bravo!
January 29, 2026
Reply from Eardoc
Hi Clemente,
Thank you for your kind review. We’re very glad you were happy with the service and delivery.
Warm regards,
The EarDoc Team
Eardoc has been very prompt with their…
Eardoc has been very prompt with their reply to our queries. Their products have saved a considerable amount of money and they are ready to answer any questions.
January 26, 2026
Reply from Eardoc
Hi Lesley,
Thank you for your lovely review. We’re very glad to hear you were happy with the support and products.
Warm regards,
The EarDoc Team
efficient and accurate
January 22, 2026
Reply from Eardoc
Hi Richard,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
It has an echo which makes it awful to…
It has an echo which makes it awful to listen to the tv. I was contacted by Eardoc who think that it is my hearing aids causing the problem and that they need adjusting. I will update when I next see my audiologist to see if that adjustment gets rid of the echo.
January 10, 2026
Reply from Eardoc
Hi Elizabeth, thank you for sharing your feedback.
We’re sorry to hear about the echo you’re experiencing, as we understand how frustrating that can be. This type of issue is most commonly related to hearing aid settings rather than the TV Adapter itself and can often be resolved with a small adjustment.
We’ve reached out privately to offer support options, including a complimentary remote consultation or a replacement or refund if needed. Our priority is making sure you’re comfortable and supported, and we’re always happy to help if you’d like to take up any of these options.
Kind regards,
EarDoc Team
Great service over the holiday period
I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it delivered as soon as a courier was available to pick it up. Thanks Aleksandar.
December 31, 2025
Reply from Eardoc
Thank you for taking the time to share this, Trevor. I’m really glad we could help get the right charger sorted for mum, especially at such a stressful time. Hearing how important it was for her to stay connected makes it all worthwhile. We truly appreciate your kind words and trust.
Reply from Eardoc
Thank you for the lovely feedback. We’re really glad you were happy with the delivery and packaging, and we appreciate the recommendation.
Recently I had an issue with a purchase…
Recently I had an issue with a purchase and gave the site a one star review the team at Eatdoc got onto it straight away and fixed the problem and refunded my costs well done Mo and team great service.
January 6, 2026
Unprompted review
Reply from Eardoc
Thank you for taking the time to update your review, Donn. We really appreciate you giving us the opportunity to sort things out. I’m glad we were able to resolve the checkout issue quickly and organise the refund for you. Your feedback genuinely helps us improve, and we’re grateful for your understanding and kind words.
Great service from eardoc
Great service from eardoc, my order is arriving tomorrow. Thank you for your kind customer service, I recommend eardoc and think you should give them a try.
December 23, 2025
Reply from Eardoc
Hi Linda, thank you for the lovely review and for recommending us. We really appreciate your support.
Great product at a fair price
Great product at a fair price. package arrived undamged and was delivered promptly
December 13, 2025
Reply from Eardoc
Hi Trevor, thanks for the feedback. Glad everything arrived safely and on time, and that you’re happy with the product. Appreciate your support.
Really impressed with the service…
Really impressed with the service received, I managed to join a call within hours and I could already tell the company had a not only the experience but cared about their customers. Thank you!
December 17, 2025
Unprompted review
Reply from Eardoc
Hi Ben, thank you for the lovely feedback. We’re glad we could get you seen quickly and that you felt genuinely cared for. That means a lot to us. We’re always here if you need anything.
I was asked to do a survey and I was…
I was asked to do a survey and I was happy to do it as the person doing the survey was very understanding.
December 10, 2025
Reply from Eardoc
Hi James, thanks for taking the time to share this. We’re glad the experience felt understanding and easy for you, and we appreciate you helping us with the survey.
5⭐️ for support
I’ve only ever had great support from the team at eardoc for any problems associated with my hearing aids
The zoom chat is a great innovation and enables issues to be sorted without having to drive anywhere. Love it
Thank you for your friendly, helpful care and advice.
December 9, 2025
Reply from Eardoc
Hi Gayle,
Thank you so much for your kind words. We’re really glad you’ve felt supported each time you’ve needed help. The video chats are there so you don’t have to travel every time something needs adjusting, and it’s great to hear they’ve made life easier for you.
We appreciate you, and we’re always here whenever you need us.
Warm regards,
The EarDoc team
Telehealth
I reached out with a few questions about telehealth services as I wasn't sure how it compared to in person appointments. I had a video call with the Audiologist Mo and he explained how the same testing and services could be conducted over the phone by connecting your hearing aids to the hearing aid app. At first a bit skeptical, I went ahead with the remote telehealth program and was pleasantly surprised with how similar it was to an in clinic appointment. The hearing aids were programmed and tuned to suit my lifestyle, and I have access to schedule as many telehealth appointments as I need. I understand how others, like me initially, would be skeptical about telehealth and remote fittings, however I would definitely recommend it as the hearing aids ended up being fitted better than with my previous in-clinic provider.
November 24, 2025
Reply from Eardoc
Hi Sarah,
Thank you for sharing this. It’s completely understandable to feel unsure about telehealth at first, especially when you’re used to in-clinic appointments. We’re really glad Mo was able to walk you through the process and that you felt comfortable giving it a try.
It’s lovely to hear that the fitting, tuning and follow-up felt just as thorough for you, and that the hearing aids are now set up in a way that suits your day-to-day life. Having the option to book telehealth whenever you need support can make a big difference.
We appreciate your recommendation, especially for others who may feel a bit hesitant like you did at the start. Thanks again for trusting us with your hearing care.
Warm regards,
The EarDoc team
Hearing aids adjustment while I have my coffee
I’ve purchased hearing aids before, but EarDoc’s method was completely different. Everything was explained clearly, the ordering was simple, and the follow-up happened through a telehealth call. My audiologist adjusted my hearing aids remotely in seconds while I sat at home and drank my coffee.
September 18, 2025
Reply from Eardoc
Hi Fran, thanks for sharing this.
It’s great to hear the process felt clear and easy, especially since you’ve had hearing aids before and could compare the experience. Remote adjustments can feel pretty amazing the first time. We’re glad it worked smoothly for you and that you felt well supported along the way.
Buying hearing aids through EarDoc felt…
Buying hearing aids through EarDoc felt seamless from start to finish. The technology they use is years ahead of what I’ve seen elsewhere. My audiologist fine-tuned the sound over a call and the changes came through my app right away. I never had to step into a clinic.
March 1, 2025
Reply from Eardoc
Hi Ahmad, thank you for sharing this.
We’re really glad the whole process felt simple and that the remote fine-tuning worked well for you. It’s exciting to be able to support people without them always needing to come into a clinic. Appreciate you trusting us with your hearing care.
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