Early Moments Reviews 

4,619
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... See more

Rated 5 out of 5 stars

I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... See more

Company replied

Rated 5 out of 5 stars

Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... See more

Company replied

Rated 5 out of 5 stars

I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... See more

Company replied

Company details

  1. Children's Store

Information provided by various external sources

Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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3.9

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(4,619)

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Rated 1 out of 5 stars
Early Moments logo

Reply from Early Moments

Dear Melanie,
We're sorry for any confusion. Our program is set up so that you should not receive duplicate titles. We have reviewed your purchase history and do not see any duplicates. That being said, we're not sure which titles you may already have in your library at home. We would suggest taking a quick peek at the preview emails that we send out each month, before your order ships. At that time, you can easily swap out titles for ones that you may already own. If you have any questions about this, please reach out to us directly:
Chat: https://bit.ly/3N51cim
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
We're here to help!
- Your Early Moments Customer Care Team

Rated 1 out of 5 stars

I actually paid for 3 different…

I actually paid for 3 different subscriptions 2 Dr.Suess and 1 Disney only one is being honored which is ridiculous and I get billed twice a month for a delivery once a month still wondering where my other 2 subscriptions are!!!!!!and no customer service number

March 24, 2022
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Reply from Early Moments

Hi Stephanie,
We’re sorry for any confusion. Our deeply discounted welcome packages for new subscribers are limited to 1 per household. Since we are a subscription program, each new order that you place begins a new subscription for the same book titles.
If you'd like to place an order for Disney, you may do so here: https://bit.ly/3tChBA1
Please reach out to us directly should you have any other questions or concerns:
Chat live: https://bit.ly/3N51cim
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team

Rated 5 out of 5 stars

I love these books,

I love these books,! I recently started collecting them from my future grandchildren, as my son is getting married in a few months. These books are good quality and bring back memories when my son was young.

March 22, 2022
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Reply from Early Moments

Thank you for your review, Mercedes! We love helping you pass down these classic titles to the next generation of young readers! Happy reading!
- Your Early Moments Customer Care Team

Rated 5 out of 5 stars

My Granddaughter loves the books and…

My Granddaughter loves the books and loves getting them in the mail.

March 22, 2022
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Reply from Early Moments

We're thrilled to hear how much your granddaughter is enjoying her collection! Thank you for giving her the gift of reading!
- Your Early Moments Customer Care Team

Rated 4 out of 5 stars

My grandson loves the Disney Books

My grandson loves the Disney Books. I love that he always has some new to enjoy and keeps his interest in reading. Only one problem when they started a Dr Suess subscription for him that I never requested.

March 19, 2022
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Reply from Early Moments

We're thrilled to hear how much your grandson is enjoying his collection! Thank you for giving the gift of reading!
- Your Early Moments Customer Care Team

Rated 5 out of 5 stars

Love all the books I've received for my…

Love all the books I've received for my grandson some I've read to his mom as a kid great memories

March 19, 2022
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Reply from Early Moments

We're thrilled to hear how much your grandson is enjoying his collection! Happy reading! - Your Early Moments Customer Care Team

Rated 5 out of 5 stars

My grandson absolutely loves the books

My grandson absolutely loves the books. I appreciate the ease of automatic mailings. Customer Service was very helpful when I needed to change dates of mailings. Thank you for many hours of enjoyment.

March 19, 2022
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Reply from Early Moments

We're thrilled to hear how much your grandson is enjoying his books! Happy reading! - Your Early Moments Customer Care Team

Rated 4 out of 5 stars

More option selection

March 18, 2022
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Reply from Early Moments

Thank you for your review and feedback, Lenda. You can log into your account 24/7 www.earlymoments.com/dashboard to make changes to your subscription or message us with your specific request and we'll assist:
Chat live: https://bit.ly/3N51cim
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team

Rated 5 out of 5 stars

Love the selection of books!

Love the selection of books! This is an investment for my child’s future reading ability. I look forward to receiving them!

March 18, 2022
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Reply from Early Moments

Thank you for sharing the gift of reading! Happy Collecting!
-Your Early Moments Customer Care Team

Rated 5 out of 5 stars

We are so happy with our books!

We are so happy with the books our great granddaughter is receiving from Early Moments. Most shipments we approve as is but the choice to change the books she receives is wonderful because we have used it a few times She already had the books in the automatic selection. Even though her attention span (she is only 14 months old) isn't very long, she will sit in my lap while I read those books with only a few words on the pages. Often she will sit in the floor with her books and use her finger to move along the words as she "reads" her books.

March 17, 2022
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Reply from Early Moments

Hi Peggy, We appreciate the wonderful review. Thank you for sharing the gift of reading with your great granddaughter.
-Your Early Moments Customer Care Team

Rated 5 out of 5 stars

Great company

March 16, 2022
Early Moments logo

Reply from Early Moments

Hi Barbara, We appreciate the review. Thank you for collecting with us!
-Your Early moments Customer Care Team

Rated 5 out of 5 stars

No complaints

March 16, 2022
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Reply from Early Moments

Thank you for your review Minerva. Happy Reading!
-Your Early Moments Customer Care Team

Rated 5 out of 5 stars

My Grandkids love getting these books…

My Grandkids love getting these books in the mail!! I love that they are reading books and away from the computers.

March 16, 2022
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Reply from Early Moments

Hi Belia, Thank you for sharing the gift of reading with your grandchildren! Happy Reading!
-Your Early Moments Customer Care Team

Rated 5 out of 5 stars

My kids love it

My kids love there Cat I'm the Hat book bag and book collection. Wish I could afford to get a second subscription so both would have there own.

March 15, 2022
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Reply from Early Moments

Hi Amanda, We are thrilled your kiddos are loving their books! Thank you for collecting with us!
-Your Early Moments Customer Care Team

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