Easipay Reviews 

1,060
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for guiding them through the setup process of their new card machines, making everything completely smooth and stress-free. Many people deeply appreciate the prompt customer support, patient communication, and expert technical guidance provided by the team members during onboarding. However, some customers also noted frustrating difficulties regarding the sales process, poor communication, and unexpected charges appearing on their merchant accounts. A few reviewers additionally mentioned unhelpful follow-up service, unreturned callbacks, and pressure to purchase extra services that they did not actually need.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, hassle-free onboarding process with no... See more

Service

Customers had positive experiences with service, noting outstanding and reliable support from the team from... See more

Payment

Reviewers express mixed feelings regarding payment services, with some customers praising the reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

New customer & new business owner so I’ve been nervous about who to choose for taking card payments. Barry & Calum have been super helpful throughout the purchase & set up process, answered all my que... See more

Company replied

Rated 5 out of 5 stars

From start to finish getting the payment terminal has been a very smooth journey. The team have been extremely helpful, friendly and very knowledgeable explained everything, answering my questions and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a c... See more

Company replied

Rated 5 out of 5 stars

Teigan was absolutely fantastic from start to finish. She was professional, friendly, and made the whole process smooth and stress-free. She took the time to explain everything clearly, responded quic... See more

Company replied


Company details

  1. Card Processing Service

Written by the company

About Easipay Easipay is a Lancashire-based company dedicated to making business life easier. We’re your one-stop shop for essential services that save you time and money. From card payment solutions with the latest POS systems and premium smart terminals to online payment options, we’ve got your transactions covered. But we don’t stop at payments. Easipay connects you to the UK’s biggest suppliers for energy, water, broadband, business funding, and waste management - all at preferential rates. With personal, dedicated account management, we take care of the details so you can focus on running and growing your business. Our mission is simple: streamline your operations, reduce costs, and support you every step of the way. Trusted by businesses across the UK, Easipay combines local expertise with national reach to deliver solutions that work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,060)

653 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from the point of…

Excellent service from the point of enquiry until set up. Henry was very informative providing me with everything I needed to know to purchase the right card machine. Once received, Megan arranged a call to get us set up. It was all very easy and both colleagues were friendly and professional. Thank you

October 5, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

thank you for the 5 star review ! Both Henry and Megan are thankful for their review. We glad they were both able to assist through the process from start to end.

-Louise

Rated 5 out of 5 stars

I spoke to a young woman (Teigan)

I spoke to a young woman (Teigan)
today in respect of settling up my new card machine, she was very personable and helpful and although I'm not a tech genius she got me though it.
Many thanks to her and easi-pay
David S

October 5, 2026
Unprompted review
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Reply from Easipay

Hello David

Thank you for taking the time to leave a great 5 star review! Teigan is thankful for her review and is pleased to hear that she was able to help with the set up.

-Louise

Rated 5 out of 5 stars

Declan was super helpful

Declan was super helpful, taught me the ins and outs of the card machine, taught me how to set it up, how I will be paid, benefits with the company. Absolutely spot on, couldn’t be happier with the service. Thank you.

October 1, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Finlay

Thank you for the great review ! We're glad that Declan was able to help with the set up process and to walk you through how to use the terminal stressfree. Declan is thankful for the review.

-Louise

Rated 5 out of 5 stars

Great service

Great service, clear and understandable in regards to setting up my terminal massive thanks to James at easipay.
Kb cleans

October 1, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Keaton

Thank for the review ! We're pleased to hear James was able to assist in the set up and that everything was provided clear and understandable. James is thankful for his review.

-Louise

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Fantastic service from Easi Pay. The whole team were incredibly helpful, professional and supportive from start to finish. They made the setup process straightforward and were always happy to help with any questions. Really impressed with the service and support I received. Great job, Easi Pay thank you to the whole team!

September 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Thomas

Thank you for the great 5 star review for our agent. We're glad that all the teams were able to assist and help with any questions asked. The agents are thankful for the review.

-Louise

Rated 5 out of 5 stars

Very helpful

Very helpfull from start to finish, everything was explained in depth would defintely recommend

September 30, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Leanne

Thank you for the 5 stars ! We look forward to seeing all your recommendations and are glad that everything was straight froward from start to finish.

-Louise

Rated 5 out of 5 stars

I have been using Easipay for over a…

I have been using Easipay for over a year and have always been very happy with their service. Their transaction fees are competitive and lower than those of other providers.

I recently renewed my contract for another year, and Declan has been absolutely fantastic. He was extremely helpful in setting up my new card machine and uploading my price list. He made sure everything was working properly and that I was completely happy with the setup.

Excellent customer service, and I would highly recommend Easipay!

September 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for taking the time to leave a great 5 star review for Declan. We're please to hear that you have been using us for a long time and have renewed for another year. Declan appreciates his review.

-Louise

Rated 5 out of 5 stars

Was absolutely amazing and really easy…

Was absolutely amazing and really easy going as i am dyslexic but took me threw the whole system, thank you Declan you are a star 🙌

September 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Thomas

Thank you for the review ! We're glad Declan was able to help through the set up and make it stress free. Declan is thankful for the review.

-Louise

Rated 5 out of 5 stars

Callum outstanding in customer service

Callum was polite, patient and knowledgeable. We had to schedule calls due to my work and Callum was on prompt and very helpful. Thanks Callum

September 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Victoria

Thank you for taking the time to leave a great review. We appreciate the 5 stars and are glad Callum was able to assist throughout the set up. Callum is thankful for his review.

-Louise

Rated 5 out of 5 stars

Really helpful and very friendly

Really helpful and very friendly. Creating a nice and pleasant experience! Thanks

September 29, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Bradley

Thank you for the 5 star review ! We're glad your experience was nice and pleasant and the agent is thankful for their review.

-Louise

Rated 5 out of 5 stars

Teigan and Andy were very helpful

Teigan and Andy were very helpful in fitting around my busy schedule. Looking forward to accepting new payment methods for my customers

September 26, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello

Thank you for the 5 stars ! We're pleased to hear both Teigan and Andy were able to assist from the start to finish. They are both thankful for the review.

-Louise

Rated 5 out of 5 stars

Everything was explained perfectly

Everything was explained perfectly, giving time to deal with the process, not rushed at all and the call was enjoyable and would recommend to all

September 25, 2026
Unprompted review
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Reply from Easipay

Hello Julie

Thank you for the review ! The feedback is greatly appreciated and the agents are thankful for the review.

-Louise

Rated 5 out of 5 stars

Declan was very helpful and patient at…

Declan was very helpful and patient at guiding me through the set up of my card machine.
Would 100% recommend the company to anyone looking for something similar and would be confident they are in safe hands.

September 25, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Breanna

Thank you for the great 5 star review ! We're pleased Declan was able to assist and was patient through the set up. Declan is thankful for his review.

-Louise

Rated 5 out of 5 stars

Great service

Great service, set up made simple and easy.

September 25, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Hamdan

Thank you for the 5 star review ! We're pleased to hear the set up was simple and easy. The agent is thankful for the review.

-Louise

Rated 5 out of 5 stars

Quick and easy set up

Quick and easy set up, extremely helpful.

September 25, 2026
Unprompted review
Easipay logo

Reply from Easipay

Hello Leanne

thank you for the review ! The feedback is greatly appreciated and the agent is thankful.

-Louise

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