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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of our main suppliers

We have worked with Eastbrook for many years now and the service is always top notch from sales, our rep George and our favourite delivery driver Rafal! They have such a vast catalogue of items it's rare to not find what you're looking for.

The bath & radiator ranges in particular is phenomenal. So much choice and every size and shape you could think of.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with. Their products are fantastic. Orders are always on time, there's never any issue in returning or replacing items if issues, which tbf is rare in itself.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Adam Rep

As the title states,Adam is one of the best sales representatives I've had the pleasure of dealing with always going the extra mile and the service is always second to none

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook is a lovely company to deal…

Eastbrook is a lovely company to deal with, they have an extensive range of products of very high quality.
There delivery is very fast and they always have stock available, their rep Damien is very knowledgeable and helpful, always available to answer any queries.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products & great people

With such a huge choice of reliable, quality products, you can’t go wrong with Eastbrook. Their freestanding baths make it easy to combine with brassware of any colour. Some products you really have to see in person to appreciate, such as the matt finish on the baths!

The delivery service is top notch too. I’ve dealt with a number of suppliers over the years and Eastbrook’s is easily one of the best.

It’s a real pleasure dealing with Area Sales Manager, Julia Mizon, too. Nothing is ever too much trouble and she truly understands what people in showrooms need to succeed.

I highly recommend!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Eastbrook as a regular…

I've been using Eastbrook as a regular supplier of products for years and everything from the quality of the products, the delivery service, along with the after-care support is fantastic. Curtis is brilliant to deal with as my local rep and is also always happy to help.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Curtis our Eastbrook rep - a positive experiance

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile.
Since he has been on board our sales have gone from strength to strength
The quality is good the deliveries reliable and the on line ordering system is easy to use. We would definitely recommend Eastbrook.
Joy and Steve Celtic Bathrooms Ystradgynlais

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

100% excellent

100% excellent, from the products to all staff
Great selection of everything for bathrooms, competitive on pricing and good quality products

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

A great supplier

A great supplier, fast delivery and an amazing customer service team! Good variety of tray sizes which are hard to find.

May 30, 2025
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Ordered a shower tray on Friday by email and the confirmation came through very quickly and it arrived first thing Tuesday morning after the bank holiday.

May 27, 2025
Unprompted review

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