East Coast Appliances Reviews 133

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their knowledge and helpfulness. Many people appreciate the prompt service, clear communication, and the care taken to ensure a tidy work area, with some noting that issues were resolved quickly and effectively. Consumers frequently mention the excellent service from start to finish, emphasizing the ease of the overall experience and the staff's ability to diagnose and fix problems with minimal fuss. The company is highly recommended by numerous reviewers for appliance repairs, with many expressing their intent to use the service again in the future.

What people talk about most

Service

People report positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and friendliness.... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are amazing!! Add them to your phone contacts to save time! Despite being booked solid they fitted me in and arrived bang on time, 7am the following day (ouch! 😂). They were super ef... See more

Rated 5 out of 5 stars

Great experience and service from start to finish. Our call was answered and an appointment arranged really quickly. Communication was great and we were kept regularly updated. Douglas was friendly an... See more

Rated 5 out of 5 stars

I wanted to take a moment to share my experience from Douglas’s visit today regarding my cooker repair. He arrived promptly and carried out the work in a highly professional manner. Douglas was... See more

Rated 5 out of 5 stars

East Coast Appliances is amazing. Douglas was polite, friendly, efficient, and put on plastic booties when coming in from the rain! Will be using the company again next time something goes wrong (ther... See more


Company details

  1. Appliance Repair Service

Written by the company

Welcome to ECA, we provide affordable and reliable white goods repairs with over 10 years multi-brand experience within the industry! We believe in quality of work and will always aim to deliver the best possible job. We're reliable and you can rest assured that you're in good hands with our services. We repair almost all makes and models and offer a 3 month guarantee on our work. We're based in Colchester and cover the surrounding areas, please phone or message to book us in today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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Rated 5 out of 5 stars

Efficient and with a smile.

Efficient and with a smile.
Contacted the company via web on Sunday. Monday morning received a call to arrange the visit.
Wednesday repair done.
Nice professional team👍🏻

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

A great service - highly recommended

We had the pleasure of working with Doug from East Coast Appliances this week. He replaced our cooker. Doug did a fantastic job, tackling some unexpected hurdles with ease. He was professional, friendly, did an excellent job and was very competitive on price. We'll certainly be using Doug for all our electrical needs in the future.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Douglas was really helpful and super fast, we finally have a working fridge! Lovely team, highly recommend:)

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Oven repair

Had Douglas out today to repair an oven. He was extremely helpful and took no time to repair the problem. Took time to explain the problem and what he was doing the whole time he was here. Was a pleasure to talk to and felt extremely satisfied with the service.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from star to finish

Great service from star to finish, he arrived on time, was really pleasant and easy to deal with and fixed our range cooker quickly by replacing 3 elements. Everything is working perfectly again. He also took our old parts away, which was really appreciated. Would definitely recommend and will use again.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Tyler who has done a great…

Thank you to Tyler who has done a great job replacing the broken element of my Belling range oven.
I thoroughly recommend East Coast Appliances - Tyler was quick to make a visit appointment, totally punctual, polite & professional. I will definitely book ECA again if I have future appliance problems.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sorted the oven seal problem on the…

Sorted the oven seal problem on the first visit. Unfortunately the seal cracked a further two times. But they continued to source a better seal and fixed it at no extra cost.
Thank you for your perseverance , keeping me informed and so far, it’s mended !

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very quick to respond to my initial…

Very quick to respond to my initial enquiry and organised a convenient date and time within the week.

Very professional, helpful, friendly and efficient service and a reasonable price, overall very satisfied and would definitely recommend them to others.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Have used this company to repair a…

Have used this company to repair a faulty fan in my oven. I have to say I found Doug to be reliable and very knowledgeable. I'd have no hesitation in recommending him to anyone looking to have an appliance repaired.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, easy booking, polite, punctual, and kept informed at all times of cost, delivery, and appointment time. Would definitely recommend.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Non-Spinning Blomberg Washing Machine

These guys are amazing!! Add them to your phone contacts to save time!
Despite being booked solid they fitted me in and arrived bang on time, 7am the following day (ouch! 😂).
They were super efficient and extremely careful when removing the fully integrated appliance (kick boards had to come off etc). Machine was fixed and spinning again within 30mins of their arrival, everything put back, clean and tidy.
Couldn’t fault them, very happy. Thanks guys 🫶

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Washing machine leak

Called Eastcoast appliance as my washing machine had developed a leak. Booked me for their earliest date, gave me a message to say they were on their way. Quickly and efficiently solved the problem, showed me what to do if it happened again.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Washing machine repair

I called East Coast Appliances on Monday wanting a repair on my faulty Samsung washing machine. Tyler come round Tuesday morning and was able to fix my machine with no problems at a good price. Excellent, quick & professional service 👏

September 23, 2025
Unprompted review

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