Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.
Bede Way, SR8 1AD, Peterlee, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A huge thank you to the team at East Durham Funeral Service. They looked after my dad with dignity and respect and took care of us every step of the way with care and compassion.
They worked with us to ensure everything went perfect and that we had an amazing celebrant, Joanne at Caritas Ceremonies, who could help us share my Dad’s life story.
At every stage they guided us and made sure we and everything we wanted was in place working seamlessly with Joanne, Durham Crem, the web stream provider and the florist.
A personal, quality service by a local family run business.
Beautiful cars and kind caring people at every stage from collection to viewing and service completion. Hats off to them. When your teenage children comment on how well everyone does their job to look after their grandad, you know the service was spot on. Thank you from all the family 🐝🎸

Reply from East Durham Funeral Service ltd
A Beautiful send off for my wonderful mam. This company go abouve and beyond in everything they do. They are very compassionate, thoughtful and conscientious throughout with nothing being a problem. I would Highley recommend this company.
.

Reply from East Durham Funeral Service ltd
On the passing of my husband I telephoned East Durham Funeral Homes who from the initial phone call were very helpful and compassionate throughout. Tom came to visit us as a family and discussed the process with ourselves to ensure my husband had the funeral which we all wanted. When family members wished to visit the Chapel of Rest they were very welcoming and gave us the time that we needed to say our goodbyes. Thank you to Tom and Ellen for an excellent service.

Reply from East Durham Funeral Service ltd
My mam passed away and east Durham funeral service have been absolutely amazing from start to finish. They have been there every step of the way.
Staff are excellent, very attentive and extremely professional.
They gave my mam the funeral she deserved and I couldn’t be more happy of how the day went.
Thank you east Durham
Louise and John . (Turner family )

Reply from East Durham Funeral Service ltd
East Durham Funeral Service is a family run business and it shows with their compassionate care and dedication. Tom helped with every detail of the funeral so we didn’t have to worry about missing anything. Ellen kept us informed at every step. Both Tom and Ellen provided a wonderful service and the day went smoothly. Thank you East Durham Funeral Service.

Reply from East Durham Funeral Service ltd
East Durham funeral homes in ere fabulous in helping plan my dad’s funeral. Everything came together beautifully to give my dad the best send off.

Reply from East Durham Funeral Service ltd
My cousin passed away suddenly and , as next of kin , I had to arrange a dignified and suitable funeral service but this was complicated as I live 350 miles away . Tom Maddison at East Durham Funeral Service was very helpful and supportive, guiding me as to the most cost effective solution. The service was beautifully arranged and it all went very smoothly on the day .

Reply from East Durham Funeral Service ltd
This is a family run business, where all of the small details matter. We couldn't have asked for anything more from the whole team during our time of loss. Thank you everyone for all of your help and support during this time.

Reply from East Durham Funeral Service ltd
The service from the whole team made everything so much easier for our family, always going the extra mile. I would highly recommend

Reply from East Durham Funeral Service ltd
The funeral was beautiful and arranged with care and respect.
The staff were polite... friendly.. caring... warm and friendly.
Staff members a treasure and felt like family.
The chapel of rest had a warm and peaceful feeling i would reccomend east durham to everyone as nothing was too much for them
The funeral was beautiful

Reply from East Durham Funeral Service ltd
From initial contact all staff were respectful, compassionate and considerate. All the necessary arrangements for the funeral and burying of the ashes were carried out to a high standard. Thank you for all your help and guidance.

Reply from East Durham Funeral Service ltd
Heartfelt thanks to all at East Durham Funeral Service.
Everything was dealt with adeptly and sensitively.
At a time when you are in particular need of guidance and support, the team could not have served us better.
We have received so many comments on what a beautiful and fitting tribute the funeral was to our mam. Again, thank you East Durham Funeral Services x

Reply from East Durham Funeral Service ltd
Very caring & professional service, Tom was very courteous & sympathetic when he first came to see us, the kindness & support carried on through Ellen whenever we had questions or needed to make adjustments/requests and Charlotte for the professional way she carried out the proceedings on the day of my Dads funeral & looking after us all. A very good service provided at very sad time for us as a family.

Reply from East Durham Funeral Service ltd
East Durham Funeral services were friendly, thoughtful and professional at all times.

Reply from East Durham Funeral Service ltd
Cannot recommend East Durham Funeral Service high enough. Very professional and Sensitive staff. They explained the whole process and arranged everything in accordance with our wishes. They dealt with all our queries and concerns promptly and efficiently whether by phone or by email, to ensure the whole day went as smoothly as possible.

Reply from East Durham Funeral Service ltd
Ours was a simple funeral, and EDFS were professional and dignified throughout. Very helpful staff were able to find the details of a previous funeral which we wanted to use as a reference. Communication was excellent and there was no pressure or "up-selling". They arranged everything with the vicar and the Crematorium and the whole process was seamless. It was at the cheaper end of the price range, but that didn't make us feel any less important.

Reply from East Durham Funeral Service ltd
All our wishes were fulfilled without question, all staff showed help and kindness throughout. Nothing is too much trouble and always available when needed. Highly recommended.

Reply from East Durham Funeral Service ltd

Reply from East Durham Funeral Service ltd
From start to finish an excellent service very caring and professional thank you Tom and Ellen

Reply from East Durham Funeral Service ltd
Tom, Ellen and their team were totally professional in delivering a beautiful send off for a lovely gentleman John Taylor. They are always very considerate and a pleasure to deal with.

Reply from East Durham Funeral Service ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.