Eastern Garage Doors Reviews 

108
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Customer service excellent day of fitting went well, old door took away and we now have a garage door which matches our front door colour, transformed the look of our home, vey pleased and we would... See more

Rated 5 out of 5 stars

Very quick to respond to inquiry rep very helpful to questions asked good advice responded with quote same day placed order 5 weeks later garage door installed. Fitted with no fuss site left clean and... See more

Company replied

Rated 5 out of 5 stars

Eastern Garage Doors installed Teckentrupp side hinge garage doors. This is a high quality product and was matched by the quality service provided by the company. I emailed a few questions about the o... See more

Rated 5 out of 5 stars

From my first contact with Eastern Garage Doors for a quote until the fitter drove away with job completed, the service I received was first class. I'm sure I'll never need another garage door, but if... See more

Company replied

Company details

  1. Garage Door Supplier
  2. also in
  3. Carport and Pergola Builder
  4. Construction Company
  5. Home Improvement Store

Written by the company

Eastern Garage Doors is a family-run business with over 40 years of expertise in the industry. Our unwavering dedication to meeting customer requirements has helped us become the leading supplier of garage doors in the East of England. We prioritise delivering best-fit solutions, ensuring both our products and installations align perfectly with your needs. Our values revolve around establishing trust through reliability, consistency, and transparency. We put customers at the heart of everything we do, providing the best all-round experience, coupled with perennial support, should you choose to use our after sales services. We take the time to understand your needs providing top-quality products tailored to your budget. Our focus lies in supplying durable, high-quality, and functional garage doors, installed to the highest standards. When you engage with us, you can expect attentive guidance throughout the decision-making process. Our friendly and professional sales support, skilled technicians conducting free, no-obligation surveys, along with skilled, approved fitting engineers will ensure a perfect experience. By choosing us, you will enjoy: - Bespoke solutions designed to complement your lifestyle - A diverse range of top brands, offering various styles, colours, and materials - A 5-year workmanship guarantee - Product warranties of up to 10 years

Our promise to you

Written by the company

We're committed to our customers
We work hard every day to make Eastern Garage Doors The East of England’s most respected service brand.
We build trust
We foster a feeling of trust by being reliable, consistent, and transparent
We are empathetic
We put customers at the heart of everything we do, providing the best customer experience, and perennial support
We focus on quality
Maintaining high standards in all aspects of the business to ensure customer satisfaction.

Workmanship

5-year quality guarantee

We guarantee our installation work for 5 years

Contact info

4.8

Excellent

TrustScore 5 out of 5

108 reviews

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4.8

All reviews

(108)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had two old up and over garage doors…

I had two old up and over garage doors replaced yesterday with two new electric roller doors and the guys that installed them Barry and Simon were great very neat and tidy and the doors look really good. I would not hesitate in recommending Eastern Garage doors.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

We wanted to replace 2 single, manual, garage doors with 2 electric, roller doors. The gentleman who visited us to sort out what we wanted and provide a quote was professional and helpful. We were kept informed about installation. When there was a small hiccup with the electric sockets not being installed on time this was quickly resolved by the office staff and installation team with only a days delay. The install team were efficient and kept us fully updated during the install. They explained that they needed to come back to seal the doors to ensure the correct colour sealant was used (as we had a special order for the colour of the doors) and also to fix a small gap as our garage floor wasn’t level. This was done in a timely manner and to a high standard. There was a set procedure for us to hold back a small amount of the invoice until this was done and, again, this was handled efficiently by the office team. We are very happy with the doors and all interactions we had with various members of the team. In anything like this there are always small hiccups and how they are resolved is key.

June 21, 2022
Unprompted review
Rated 1 out of 5 stars

Don't rely on first impressions...however all issues now resolved.

The initial impression of Southern doors Ltd (part of the Eastern Group) was good and installation went well.

The metal garage doors were installed on the 4th March at approx cost of £2.5k.

They initially looked great but within 8 weeks they started to rust, initially Southern doors were helpful and spoke to the manufacturer I was then informed that because we lived near the coast it was to be expected and was down to "oxidisation".

I should clean the doors. The doors have been cleaned regularly but sadly the rust is bubbling thru they have now been installed for 9 weeks and Southern doors are not going to do anything.

I will be seeking legal direction.
I will avoid this company in future.

I would just like to report that Southern doors have now replaced my doors.
They have also taken steps to ensure that the same mistakes are not made in the future.
Julie at Southern has been really helpful.

May 18, 2022
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Thank you for your feedback. Further to our ongoing communcication with yourself, we are still working to resolve this with the supplier and hope to have a satisfactory outcome for you within the next week. We will communicate with you privately to resolve the matter.

Rated 1 out of 5 stars

To quick to dismiss the job...

The first installer refused to do the job as there were some things in the garage in the way, people working on the house offered to shift them but he just drove off forcing us to pay an additional £200 for a failed install. The people working at the house took about 5 minutes to move things, but the installer refused to come back. No attempt was made to contact me through this, except to tell me I'd be charged the extra £200. We'd cancelled a concrete pour on-site to accommodate them. The second installer did the job, but didn't put enough sealant around the door, so we had to call them back to redo it. This meant I had to take 2 times off work to be there. Door itself is fine now.
In reply to their reply. It is an active building site!!! It took 5 mins to clear after the installer arrived, but your guy came early and ran away as quick as he could as soon as they saw an issue, not waiting, made no attempt to contact me and lied about people being unwilling to move things. All of this you know as I've messaged about it. We've now discovered damaged electrical wiring in the garage where no one but your people were working.

April 5, 2022
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Whilst we appreciate your frustrations and comments, we do ensure customers are advised several times from time of ordering to time of booking installation that the garage must be cleared to allow works to be carried out safely. We had been given this confirmation from yourself 3 days prior to arriving and so it was disappointing to see the garage was not clear on arrival. As a responsible company, we must protect our workers and ensure our health and safety policy is adhered too at all times. It is very rare we walk away from an install due to not having clear access.

Rated 5 out of 5 stars

Highly Recommended

Highly recommended.
From quote to installation, only 3 weeks as needed the electric garage door installed quickly before other building works could commence. Not a problem.
Quick, efficient, tidy and knowledgeable.
The whole process from survey to install was excellent.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Best door company ever

Best door company ever. Professional friendly engineers who fitted the new kitchen door for me with no trouble.
Having had a bad experience with another door company am so pleased to have found Eastern doors and will highly recommend them to everyone

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Quality of workmanship on installation was excellent. It was not the cheapest quote I got, but I definitely got what I paid for. Very pleased with our new garage door!

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Simply Brilliant to Deal With

I have used Eastern Garages Doors (EGD) twice now - once for a new garage door on a house renovation and most recently for a Hormann garage door and front door on a new build house.
Both times every part of the process has been excellent - from first contact, to site survey, to installation. Communication was timely, consistent and accurate and prices were great too.
If only all companies could be like this....

November 23, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

hi Dave!

thanks for leaving us a review, and thankyou for being such a loyal customer! such a pleasure to deal with you! were glad that you find our communication to be industry leading! will be glad to deal with you in the future!

Kind Regards
The EGD Team

Rated 5 out of 5 stars

The garage door is even nicer than…

The garage door is even nicer than expected!! The whole team has been very friendly helpful and efficient from start to finish

November 4, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

hi gaelle,

thanks so much for leaving us a review, it is much appreciated! so glad you found our customer service to be exemplary!

Kind Regards
The EGD Team

Rated 5 out of 5 stars

A job well done!

I was given a quote and everything was explained to me.
I was kept informed as to the date of installation and any delays there may have been.
On the day of installation the guy fitted it all very well and cleared up after himself. He showed me how it all worked. I was very happy with the finished product. Would highly recommend eastern garage doors.

September 22, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

hi!

thanks for leaving us a review it is much appreciated! so glad your happy with our high standard of Guarenteed (5 years!) Workmanship!

Kind Regards
The EGD Team

Rated 5 out of 5 stars

Excellent service

We had an excellent experience dealing with Eastern Garage Doors from our fist telephone call through to installation. Clear explanation from the surveyor on what was available to suit our needs. The installation team were tidy and polite. Very happy with our new garage doors and would highly recommend using this company.

August 27, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Hello Mr Lyons,

Thankyou for taking the time to leave a review! it is much appreciated! so glad you found our customer service to be exemplary, we always strive to maintain our high standards!

Kind Regards
The EGD Team

Rated 5 out of 5 stars

Great job!

Quality door, looks good and a great job done by two friendly fitters.

August 24, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Hi!

thanks for taking the time to leave us a review! much appreciated!

Kind Regards
The EGD Team

Rated 5 out of 5 stars

New garage door

Recently I had a new side hinged garage door installed by Eastern Garage Doors.
I had to wait a long time for it because of the pandemic but it was worth it.
New door a bit expensive but the quality, colour and looks are great.
Installers were here on time and done a very quick, neat and tidy job.
Thumbs up for this company!

July 2, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Hi Daniel,

thanks so much for leaving a review! much appreciated! so glad your impressed by the quality of our Guaranteed workmanship (5 years!)

Kind Regards
The EGD Team

Rated 5 out of 5 stars

Fantastic....

Hiya 😀
I'll be totally honest and say the garage door I ordered was amazing. It works perfectly and looks fantastic.
Many thanks,
Sue

June 30, 2021
Unprompted review
Eastern Garage Doors logo

Reply from Eastern Garage Doors

Hi Sue,

thanks so much for leaving us a review, much appreciated! so glad your pleased with the quality of our product!

kind regards
The EGD Team

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