eastnwestlabel.com Reviews 2

I ordered a sequin jacket on November 9th 2025. Unfortunately the jacket that I got did not match the photos online. I requested a return via email, the day after I got it, since they have a strict 7 day return policy. I did not hear back for over a month.

I finally resorted to filing a charge dispute with my credit card company which was eventually rejected.

When I finally did hear back from someone, at EastnWest, they sent me a return shipping label and I promptly mailed the item back. I could see that the item had been returned to their warehouse (after multiple delivery attempts due to the warehouse being closed). I let them know the item was in their possession and that I would like my full $157 refund. Still, I heard nothing for another several weeks.

This was during the holidays, but for a retail company, I would expect someone to be answering emails and handling inventory during this time. Especially when they are running Black Friday sales with a strict 7 day return policy. I still have not received my refund and it has now been nearly 2 months since my order was placed.

First and foremost, the clothing on this website is beautiful, and I had hope ordering from this company for a concert I was attending. However, I have two major complaints:
1. Pay attention to model sizes (models wearing the clothes you are ordering) because those cute cheeky bottoms do not work if you have a booty. It just looks like a diaper if you are booty blessed (front of the bottoms is awkward).
2. I sent a top back for an exchange over two weeks in advance from a concert I was attending and my messages to the company were getting 'lost.' While sure it may be a glitch on their end, they now have a piece of clothing I PAID for and have not sent it back.
They did try to 'make things right' by sending me a gift card to their store (I had bought two sale items, and they are not eligible for a refund), but at this point, I will never order from this company again. I asked for a refund because I sent MULTIPLE messages and requests for exchanges and have only received one message back and that is it. No plans have been set to offer me a refund or even just simply send me back the product I paid for to resale on a 3rd party site. Wish me luck.