easyauto123.com.au Reviews 139

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be patient, friendly, and professional, often going above and beyond to assist with purchases and provide clear communication. The overall user experience was frequently described as easy, relaxing, and stress-free, with many appreciating the non-pressured environment and quick processing of car purchases. However, some customers also noted significant issues with customer service, including lack of responsiveness, condescending attitudes, and poor organization, leading to wasted time and frustration. There were also concerns regarding product quality, with reports of cars having mechanical issues that were not disclosed or properly addressed, and some vehicles not being cleaned or prepared as promised.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Service

Customers had ambiguous experiences with service, with some reporting deeply concerning issues such as... See more

Product

Users describe ambiguous interactions with product, with many customers expressing significant... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the car-buying process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Devonport branch, Dealt with Iain - very patient, answered all my questions about the car and if he didn't know found out. Even though at the first chat told him I was probably wasting his time he... See more

Company replied

Rated 5 out of 5 stars

Purchased our second car from Easyauto123 It was actually an easy and relaxing purchase experience. Great range of vehicles available, staff gave us room to see vehicles inside our budget without pre... See more

Company replied

Rated 5 out of 5 stars

I had a great experience dealing with Autoeasy123. The sales team and admin staff were great! They got me my car super quick and organised tint at short notice so I could get in the road sooner!... See more

Company replied

Rated 5 out of 5 stars

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. Af... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

139 reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic experience

The whole experience was fantastic from start to finish. It was easy, hassle free and no pressure. I would definitely recommend this service to others. Thank you to the team at Mile End.

September 26, 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you for your kind words! We’re so pleased to hear your experience was easy, hassle-free, and pressure-free from start to finish. The easyauto123 Mile End team will be thrilled with your feedback.

We really appreciate your recommendation and look forward to helping you again in the future!

Best regards,
easyauto123

Rated 5 out of 5 stars

Really great experience

Everything was honestly so easy!
I paid the online deposit to secure my (near) new BYD Shark, then came in for a test drive the day after, got finance sorted in store and drove away in my great car after just a couple of days.
Get your used car from these guys, they are great!

August 29, 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you for sharing your experience! We’re thrilled to hear how smooth and easy the process was — from securing your BYD Shark online to driving it away just a couple of days later. That’s exactly the experience we love delivering!

We really appreciate your recommendation and hope you enjoy every moment with your new car.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, and solid confidence in their offerings - able to tell you what’s included, what’s not, and willingness to take their time and explain and compare etc. Walked away with a lovely car and experienced very good customer service from start to finish 😊

September 23, 2025
Unprompted review
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Reply from easyauto123.com.au

Hi Sean,Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience at easyauto123 and that our team could take the time to explain everything clearly. Enjoy your lovely new car, and we look forward to assisting you again in the future! 😊

Rated 5 out of 5 stars

Maxx went out of his way to assist us…

Maxx went out of his way to assist us through out this process. He made the process smooth and he was so responsive to all of our questions

September 24, 2025
Unprompted review
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Reply from easyauto123.com.au

Hi Deirdre,Thank you for sharing your experience! We’re so glad to hear Maxx went above and beyond to make the process smooth and answer all your questions. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to assisting you again at easyauto123 in the future!

Rated 5 out of 5 stars

Very helpful over the phone with our…

Very helpful over the phone with our purchase. Very friendly service when we arrived. Mihriam and kerryann were very knowledgeable. We highly recommend easyauto123.
Easy as 123 🙂

September 23, 2025
Unprompted review
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Reply from easyauto123.com.au

Hi Judy, Thank you for your kind words! We’re thrilled to hear Mihriam and Kerryann provided helpful, friendly, and knowledgeable service. Your recommendation means a lot to us! We hope you’re enjoying your new car and look forward to assisting you again in the future at easyauto123.

Rated 5 out of 5 stars

Great purchase experience and after sale support

I had a great experience dealing with Autoeasy123. The sales team and admin staff were great! They got me my car super quick and organised tint at short notice so I could get in the road sooner!

Big shout out to Bernadette who organised my rego transfer and concession application. She realised after purchase I was entitled to a stamp duty exemption and followed up with me to ensure I would get my refund! That was above and beyond and I’m super grateful, can’t thank her and the team enough!

September 23, 2025
Unprompted review
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Reply from easyauto123.com.au

Thank you so much for taking the time to share your experience! We’re thrilled to hear the team could get your car to you quickly and organise the tint at short notice.

A big shout out indeed to Bernadette — we’re so glad she could help with your rego transfer and concession application. Going above and beyond for our customers is exactly what we aim for at easyauto123 and we’re delighted it made a difference for you.

Enjoy your new car, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Good experience

Brad was our dealer and he was super accommodating and patient with all of our issues and was willing to help us in every way possible. He was super comfortable to talk with. Get you a car with B Rad. 🤘

September 23, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thanks so much for sharing your experience! We’re thrilled to hear Brad was accommodating, patient, and made the process so comfortable for you. We’ll be sure to pass on your kind words — sounds like Brad is living up to the “B Rad” name! 🤘

Enjoy your new car, and we look forward to helping you again in the future!

Rated 2 out of 5 stars

Very unorganised

Walked around for 45min+ and could not find any staff to assist us, the one person we did see said he was busy and would be back to help but never came. After we finally managed to locate a staff member, the only help we received was a generic "the car you're looking for is in this general area" and we were left to find the vehicle ourselves, which was of course locked so we could not properly look inside - staff then spend the next 40min telling us they would get the keys and never came back. After being at the lot for nearly 2hrs, we finally got given the keys for a test drive, only to return and get told to wait around even longer so someone could discuss finance options. Very underwhelming and disappointing experience, it did not give me much confidence in the team.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent friendly sales team with huge…

Excellent friendly sales team with huge amounts of knowledge, and no pressure to buy. 3rd car bought from here, with same great service whether spending $4000 or $50,000. Highly recommend Aleesha and the rest of the team.

September 20, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you so much for your kind words! We’re thrilled to hear you’ve had consistently great experiences with our team across all your purchases. Aleesha and the rest of the team will be delighted to hear your recommendation.

We really appreciate your continued support at easyauto123 and look forward to assisting you again in the future!

Rated 5 out of 5 stars

The staff were super friendly and very…

The staff were super friendly and very prompt with their responses. Helped me find my dream car. Can’t thank them enough!!

September 12, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so happy to hear our team could help you find your dream car and that you felt supported throughout the process. Your kind words mean a lot to us!

Enjoy your new car, and we look forward to assisting you again at easyauto123 in the future.

Rated 5 out of 5 stars

Really good process and good staff

Really good process

September 17, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for your feedback! We’re so glad to hear you had a smooth process and a positive experience with our team. We look forward to helping you again in the future!

Best regards,
easyauto123

Rated 5 out of 5 stars

Car Purchase

I recently purchased my car through Easyauto and it was the best decision I made, absolute ease throughout the whole process and updated every step of the way!
Massive shout out to Julian and Shenead would highly recommend if you’re coming through the dealership

September 1, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for sharing your experience! We’re so pleased to hear your car purchase was smooth and stress-free, and that you felt supported every step of the way.

A massive shout out to Julian and Shenead — we’ll be sure to pass on your kind words. Your recommendation means a lot to us!

Enjoy your new car, and we look forward to assisting you again in the future.

Best regards,
easyauto123

Rated 5 out of 5 stars

I purchased my car from EasyAuto123…

I purchased my car from EasyAuto123 just on 12 months ago. I have been delighted with its performance. When I bought the car I thought the sales team did a fabulous job really looking after me. Imagine my surprise when I received a call from Julian my sales person this morning to follow up on how my car was going, if I was happy with it and if there was anything he could do for me! Well and truly service above and beyond!

September 19, 2025
Unprompted review
easyauto123.com.au logo

Reply from easyauto123.com.au

Thank you for such a wonderful review! We’re so glad to hear you’ve been delighted with your car’s performance over the past 12 months, and that Julian’s follow-up call was a pleasant surprise. Service above and beyond is exactly what we strive for, and it’s fantastic to know it made a difference for you.

We truly appreciate your kind words and look forward to continuing to support you on your motoring journey! 🚗✨

Best regards,
easyauto123

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